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Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, Pennsylvania, United StatesEMAIL AVAILABLE PHONE NUMBER AVAILABLESummaryAccomplished project manager with experience in creative writing, social media, content curation, and data analysis.ExperienceProject ManagerGlobalLogicFeb 2024 Present- Spearheaded KPI negotiations and monitoring for Google through GlobalLogic.- Established project roles and responsibilities with stakeholders, ensuring clear project scope and objectives for cross-functional teams.- Developed project guidelines through collaborative communication.- Implemented quality control processes for engineer deliverables.- Designed impactful case studies following project execution.- Generated monthly and quarterly business reports highlighting key achievements on current projects.AI Response EngineerGlobalLogicNov 2023 Feb 2024- Spearheaded KPI negotiations and monitoring for Google through GlobalLogic.- Established project roles and responsibilities with stakeholders, ensuring clear project scope and objectives for cross-functional teams.- Developed project guidelines through collaborative communication.- Implemented quality control processes for engineer deliverables.- Designed impactful case.Online Community ManagerVoice Systems EngineeringFeb 2022 - Aug 2023- Doubled member subscriptions in less than six months.- Increased forum engagement from 2% to 17% in less than one year.- Analyzed data from the forum to gain perspective on future strategies.- Implemented a strong focus on mental health and self-care, offering discussions, workshops, and other avenues of maintaining balance.- Coordinated, facilitated, and hosted live virtual events, webinars, and community meetings.- Managed the cost-of-goods budget over two brands, totaling over $100K.- Developed strategy and created copy regarding feature releases, service updates, and policy changes.- Recruited top performers to host peer-to-peer knowledge share webinars and discussions.Marketing Community Engagement SpecialistVoice Systems EngineeringMay 2022 - Aug 2023- Coordinated with the social media manager to create a unique voice for two companies.- Engaged in social listening to understand new trends, gain insight, and gain new followers.- Monitored all brand-related mentions across all platforms and engaged in responses.- Presented quarterly competitive research analysis over all social media channels.Client Relations SpecialistVoice Systems EngineeringFeb 2021 - Mar 2022- Responded to a large volume of customer inquiries about services, sales, and complaints- Performed audits of escalated calls for immediate resolution.- Addressed priority technical assistance tickets for advisors in a timely manner.- Created customer-centric resolutions to resolve conflict.EducationSouthern New Hampshire UniversityMaster of Arts - MA, English and Creative WritingSep 2020 - Apr 2023Southern New Hampshire UniversityBachelor of Arts - BA, Political Science2015 - 2020Graduated Summa cum laudeLicenses & CertificationsStorytelling for Social Change - edX727fb00b2cd84ca7916e884e4858d9bbEmbedding Inclusion into Everyday Experiences - Skillsoft87579232Activating DEI Culture Shifts - Skillsoft87585322Bridging Differences in Cross-cultural Communication - Skillsoft88045443 |
