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Click here or scroll down to respond to this candidate Candidate's Name
Patient Access Representative. PHONE NUMBER AVAILABLE
...Professional Summary
i believe I am a motivated and conscientious individual skilled in scheduling appointments, verifying insurance, and managing patient records in healthcare settings. Experienced in utilizing electronic medical record systems to maintain patient profiles and billing information. Dedicated to improving satisfaction and providing an excellent healthcare experience. Experienced in patient registration, scheduling and insurance verification. Strong knowledge of medical terminology, ICD-10 and CPT coding. Committed to providing excellent care and service to all patients. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Skills
Patient Registration..........
Experience
Home Health Aide, Allentown , Pa
Dedicated Nursing Associates , August 2022-Present Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients. Offered companionship and emotional support to clients while assisting with daily tasks. Prepared beds and changed linens, maximizing patient comfort. Assisted patients with bathing and grooming to encourage personal hygiene. Transported patients to bathroom and provided incontinent care. Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations. Maintained accurate records of patient care, condition, progress, and concerns. Provided support and personal services, enabling patients to stay in homes. Recorded patient information, notifying nursing staff of changing or unusual conditions. Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed..
Patient Service Representative, Allentown , Pa
LVHN, June 2013-May 2022 Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism. Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency. Scheduled appointments and assisted with referrals. Verified patient information to ensure accuracy prior to appointment check-in. Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions. Ensured compliance with HIPAA regulations through proper handling of confidential patient information. Verified and updated changes in patient, physician, or insurance to maintain proper billing. Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable. Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts. Developed positive relationships with patients by providing courteous service during check-in and check-out procedures. Maintained strict confidentiality of protected health Information to comply with HIPAA regulations. Maintained up-to-date knowledge of insurance policies to ensure accurate billing and payment processing. Input patient data into the electronic medical record system accurately and efficiently. Coordinated with back office staff for timely and effective care of patients. Provided support to nursing staff with administrative duties such as filing, faxing, and scanning documents. Entered data into EPIC accurately including demographics, insurance information. Processed payments and reconciled accounts. Assisted in training new Patient Service Representatives on procedures related to front office operations. Communicated delays in appointments and offered rescheduling. Obtained proper authorization and identification prior to release of confidential medical records. Assisted patients with completing paperwork and understanding medical terminology. Maintained cleanliness of the reception area including stocking supplies and organizing paperwork. Provided clerical support to assist in delivery of quality health care services. Compiled medical records for new patients using electronic health records system. Collaborated effectively with other departments to resolve customer inquiries quickly and efficiently. Answered, investigated and directed patient inquiries or complaints to manager. Prepared correspondence such as letters of authorization or referrals according to established protocols. Identified and reminded patients of health maintenance gaps. Conducted intake interviews and collected necessary documentation. Monitored inventory levels of medical supplies regularly to ensure adequate stock at all times. Registered patients by obtaining necessary and accurate financial and demographic information. Provided excellent customer service to patients and their families. Created new patient charts to include personal and insurance information and reason for visit. Resolved patient billing issues and collected payments. Obtained signatures for financial responsibility and treatment procedures from patients or guardians. Reviewed charts for accuracy and completeness prior to patient visits. Identified self-pay patients to refer to financial assistance programs. Comforted patients by anticipating anxieties and thoroughly answering patient questions. Protected patients' rights by maintaining confidentiality of personal and financial information. Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone. Processed authorizations for medical tests and procedures. Communicated with third party payors to obtain insurance benefits and authorizations. Answered phone inquiries from patients regarding their healthcare needs. Verified patient insurance coverage before scheduling appointments or providing treatment. Assisted patients with insurance information and billing questions. Referred patients to appropriate health care services or resources. Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Participated actively in team meetings by offering valuable insights on patient care, Conducted regular audits of patient files in order to ensure accuracy..
Patient Care Technician, Allentown , Pa
LVHN, October 1990-May 2015 Monitored vital signs such as temperature, pulse rate, respiration rate and blood pressure. Performed hourly rounds and responded promptly to call lights. Utilized computer systems for charting patient data. Adhered strictly to HIPAA regulations when dealing with confidential information. Assisted patients with eating, bathing, and grooming, supporting activities of daily living. Reported changes in patient status to nursing staff in a timely manner. Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias. Monitored patient condition and reported changes to the nursing staff. Managed multiple tasks simultaneously while maintaining attention to detail. Responded promptly to emergency situations using established protocols. Assisted with patient transfers to and from wheelchairs, beds, and exam tables. Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional. Maintained cleanliness of assigned work area according to infection control standards. Demonstrated knowledge of infection control related to hand washing and universal precautions. Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes. Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials. Maintained chart and filed paperwork, facilitating clerical functions. Interacted professionally with all departments within the facility. Obtained or assisted in specimen collection for diagnostic or waived tests. Exhibited desire to learn and upgrade skills by performing additional department or unit duties. Assisted physicians during examinations and procedures as needed. Provided emotional support to family members during times of stress. Collaborated closely with multidisciplinary teams for optimal patient outcomes. Performed electrocardiograms under the direction of a licensed practitioner. Transferred, admitted, and discharged patients, complying with principles of safe patient handling. Inspected equipment to ensure proper functioning prior to use on patients. Organized patient information in an accurate and timely manner for medical records. Implemented nursing care plans by performing patient care activities under supervision of licensed nurses. Communicated effectively with both internal and external customers regarding patient care issues. Observed and documented patient behavior and performed laboratory tests. Conducted basic laboratory tests such as urinalysis or hemoglobin levels utilizing appropriate safety measures. Prepared and administered injections, enemas, douches, catheterizations and other treatments as prescribed by a physician. Administered medications accurately in accordance with physician orders. Maintained accurate records of patient care, condition, progress, and concerns. Collected specimens, such as urine, feces, and sputum. Collected blood samples and body fluids to prepare for diagnostic testing. Measured and recorded food and liquid intake and urinary and fecal output. Experience in dialysis and difficult lab draws.
Education
Associate in Science (A.S.) in Surgical Technician , Allentown PA
McCann school of technology , November 2012
References
References available upon request
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