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SUMMARY OF QUALIFICATIONSDedicated professional with numerous years of administrative experience with a proven record in Customer Service, compliance and ingenuity.Analytical, organized, detail-oriented and self-motivated, with the ability to successfully manage multiple projects simultaneously, while displaying the utmost in confidentiality and independent thinking and judgment.Highly developed interpersonal communication skills; able to successfully interface with a public ofdiverse backgrounds, as well as with associates and Management at all levels.Strong work ethic with emphasis on delivering service at the highest level.Supportive, reliable team player with excellent listening skills and a resourceful problem-solver.EMPLOYMENT HISTORYFedEx Supply Chain1/2020 to 9/2023Warehouse WorkerSnyders-Lance, Hanover, PA  6/2019  to 8/2019 (Agency: Randstad)Accounting ClerkMaintaining relationships with all levels of cross functional teams in Sales, Operations as well with IBOs to ensure timely processing of Route Product Credits within the dictated settlement period expectationsUsing Oracle applications to enter, save and retrieve Route information for questions or issuesMonitor emails for follow up approvals and IBO profile updatesLSC Communications, York, PA  3/2019 to 5/2019 (Agency: Aerotek)Track and Trace ClerkTrack and trace LTL and TL shipments containing school books for the 2019 school yearMaintained daily essential data (delivery appointment, etc.) within an Excel spreadsheetLiaison for questions and or issues regarding the prevention of product deliveryRoss Distribution Center, Carlisle, PA  2/2019 to 3/2019 (Agency: Prologistix)Data Entry ClerkCreate packets and folders for Contractor employees that are converting to Ross Distribution associatesUpdate Excel spreadsheets containing associate profile informationFulfill requests for Ross Stores discount cards, replacement badges, profile updatesCase New Holland, New Holland, PA  10/2018 to 12/2018 (Agency: Mid-States Technical)Processing Services AssociateMonitor monetary application and disbursements with due diligence through daily balancing and preparation of required backupInsurance follow-up through email, fax or phoneContract sortingPerform various routine and ad hoc clerical duties in support of team deliveries as assignedGiant Food Stores LLC, Carlisle, PA  8/2018 to 9/2018 (Agency: US Tech)Data Entry ClerkSupport Merchandising team by proofing and validating vendor deals for upcoming promotional events for local and surrounding area Giant Food StoresUtilize Microsoft Access and Excel to troubleshoot discrepanciesFollow-up with team members and business units to ensure all entries are correct and brought on with current defined processesJennifer Laws Resume  Page 2Donnelley Financial Solutions, Lancaster, PA  3/2018 to 6/2018 (Agency: Aston Carter)Contract Billing Department AssistantCompiles, reviews and analyzes dataUses software for functional areas to compile and generate reportsAmazon Fulfillment, Carlisle, PA  11/2017 to 5/2018Warehouse EmployeeWorking in warehouse picking orders, returning orders and packing ordersDelta Dental, Mechanicsburg, PA  8/2017 to 9/2017 (Agency: Aerotek)Group Records SpecialistUpdate and troubleshoot countrywide dental insurance renewalsGathers, collects, tracks and verifies data and information from multiple sourcesFedEx, York, PA l 5/2017 to 8/2017 (Agency: Integrity Staffing)PPI (Pennsylvania Psychiatric Institute), Harrisburg, PA  7/2015 to 7/2015 (Agency: Aerotek)Behavioral Health SecretaryEntered updated outpatient information into Tier databaseFiled patient medical recordsProvides data and Information to others on functional unit processesTE Connectivity, Middletown, PA  3/2015 to 5/2015 Agency: Aerotek)Data Management AgentEntered electronic parts data into Excel spreadsheets and by the use of formulas and data manipulation helped the conversion to a new electronic parts e-catalog.Uploading of electronic parts images to correspond with e-catalog partsTrouble shot with business units when questions and or issues arose with the existing spreadsheet data.Baker and Taylor, Charlotte, NC  2/2010 to 2/2018Retail MerchandiserImplementation of PlanogramsNew product placementBuild and maintain displaysProcessed returnsTBB Global Logistics, New Freedom, PA  8/2000 to 2/2013Administrative Assistant to the Vice President of TransportationAssisted with the development and design of Motor Transportation Contracts, Complianceprocedures and form letters for selected Transportation Carriers.Formatted Contract details and language for several Carriers; liaison when questions or issues arose regarding Contract or client terms clarification.Maintained master Excel database of approximately 500 clients and full service and non-full service Transportation Carrier Information, also used Access applications for spreadsheet information as basis for client presentations.SkillsMicrosoft Office Suite (Word, Outlook, Excel, PowerPoint, Access) applications, OraclePolicy and procedure development, professional letter writing and outstanding proofreading skills.Education  Bachelors of Science, University of Pittsburgh