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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with 3+ years healthcare industry experience, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.Results-driven, dependable, and hardworking professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry. Eager and quick learner looking to join a stable, secure, and rewarding position in a diverse environment.oAcademic Honors Recognition / Honor RolloCommunicate in a clear and concise manner to ensure satisfactory customer serviceoManages time and priorities in multi-task environmentsoPays close attention to detail to ensure accuracy and maintain compliant documentationoAble to work in a deadline-driven environment and meet company guidelines for productivity and qualityoFunction independently with minimal direction and guidanceProficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; MS Outlook; Typing Speed: 60 WPMSkills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Problem solving skills; Critical thinking skills; Attention to detailHonors/Awards: Ultimate Medical Academy Dean's ListAmerican Red Cross Certified in Adult and Child CPR and First AidElectronic Medical Records (EMR / EHR) Greenway Prime Suite EHRMicrosoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook Typing Speed: 60 WPMKEY QUALIFICATIONSInsurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party PayersMedical Billing Medical Office Medical Administrative Patient RegistrationMedical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical TerminologyMedical Records Management for the Billing Specialist HIPAA ComplianceInsurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party PayersMedical Billing Medical Office Medical Administrative Patient RegistrationMedical Practice Management Systems Introduction to CPT & ICD-10 Coding Medical TerminologyMedical Records Management for the Billing Specialist HIPAA ComplianceGreenway EMR HIPAA Compliance Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers Medical Billing Medical Office Medical Administrative Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical TerminologyCertificationsThe American Red Cross Louisville, KYCpr/First aid certificationChild CPR First Aid Adult CPRChild Care Cert in KYEDUCATIONUltimate Medical Academy Associate of Science Degree in Health Sciences HS Medical Office & Billing Specialist, 2020HIPAA Essentials for Healthcare Professionals CertificateFully accredited, accelerated program providing instruction in medical administrative procedures such as appointment scheduling, revenue cycle management, reimbursement methodologies, insurance claims management and electronic medical records (EMR) systems. Program content includes billing and collections process implementation, industry regulations, laws and ethics and bookkeeping to ensure medical office compliance. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.North College Hill High School Cincinnati, OH Diploma, 2005High School DiplomaRELEVANT PROFESSIONAL EXPERIENCEDestiny Youth Center Group Home Cincinnati, OH 10/2008 05/2012Resident Care ProvideroProvided assistance to teenage girls in a group home settingoPrepared meals, handled housekeeping duties, and helped with hygiene and budgetingoMediated conflicts, worked to resolve problems, and documented and reported resident behavioroOffered mental and emotional stimulation through facilitation of engaging activitiesoCommunicated with social workers and legal authorities, organized medications, and maintained key controloTrained new personnel and maintained appropriate levels of inventoryADDITIONAL PROFESSIONAL EXPERIENCETeespring Manufacturer Cincinnati, OHHebron, KY11/2019 - PresentPress OperatoroScans designs for apparel into a computer and and loads the apparel on the machine to be printed.oPrints upwards of 540+ shirts dailyat the end of the day. andomMaintains a clean and sanitary workplace environment.oMeets and exceeds daily quota numbers to maintain employment and gain bonuses.oWorks with 3+ computers at once to input and process design requests with the apparel.Due to COVID essential worker Breaks down 20 Kornit machines and sanitizes stationsTThe Enrichment Center Child Care Agency Louisville, KY0106/2015 - 11/2018Child Care ProviderParaprofessional Assistant / InstructoroAssured high priority of health and safety of special needs children and completed incident reports as necessaryoSet a positive example in conduct and maintained safety and cleanliness of the establishmentoCommunicated with parents or guardians regarding daily activities, behaviors, and related issuesoImplemented lesson plans, chaperoned field trips, administered medicationAssisted in the creation of a constructive learning environmentCommunicated with parents and/or guardians about daily activities, behaviors, and related issuesContinuously communicated with children, peers, program instructors, management, and parents to promote learning and ensure smooth operationsDeveloped emotional and mental development in children while encouraging understanding with others and positive self-conceptsDocumented and maintained online records of daily activitiesEscalated and documented potential issues to prevent further escalationEstablished and documented lesson plans with objectives, also provided instructionIdentified signs of emotional or developmental concerns in children and brought observations to the attention of the parent or guardianKept records on individual children, including daily observations, information about activities, meals served, and medications administeredMaintained a safe play areaImplemented lesson plansCoordinated and hosted parties and field tripsAdministered medication as needed (e.g. epi pens for students and allergic reactions, administered medications for students with ADD, and other learning needs)Worked with special needs childrenTrained paraprofessional assistant to help with instructionDeals Inc. Retail Louisville, KY 02/2013 05/2014Sales Attendant / Cashier / Customer Servicee Representative, 02/2013 05/2014oTrained 35+ cashiers, operated cash register, accepted payments, and provided outstanding customer serviceoGreeted customers, took inventory, and ordered suppliesoEngaged in suggestive sales techniquesProcessed payments, accepted payments.Provided customer service, deescalated customers as needed.Greeted and assisted customers with shopping.Conducted inventory of stock.Ordered supplies and new inventory for front end of store to include seasonal needs.Trained 35+ cashiers in performing cashier, customer service, and stocking duties over the course of employment.Engaged in suggestive sales techniques.Stry Lenkoff Louisville, KYProduction Worker - 08/2012 01/2013Worked on a team of 2 to print dry-cleaning slips, and performed the work of a 4-person team.Used attention to detail to box and label dry cleaning slips.Had to meet productivity metrics of 6,000+ boxes prepared for shipping.Reinforced policies and procedures.Destine Youth Louisville, KYCincinnati, OH10/2008-05/2012Resident Care ProviderGroup/transitional home setting, 4+ bedroom home where teenage girls (12-17 yrs old) were taught life skills (cooking, cleaning, money-handling, hygiene, budgeting)Exhibited sensitivity and warmth and promoted a concern for the rights of residentsMediated conflicts and worked to resolve problemsMonitored and, documented, and reported resident behavioral activity and prescription intake (charting)Provided high levels of customer service to patient by using positive communication techniquesProvided mental and emotional stimulation through facilitation of engaging activitiesSupported residential activities and functions through active planning and participationCommunicated with legal authorities (social workers, guardians ad litem) student progressSorted and organized medications.Maintained key control, ensured facility was secured.Conducted inventory and maintained appropriate levels of inventory.Trained 5+ personnel to work directly with students.VOLUNTEER EXPERIENCEThe West End Baptist Church Louisville, KY05/2014 - 11/2015Church VolunteeroAnswered inbound phone calls, filed paperwork, and handled light cleaning dutiesoHelped plan church events, completed landscaping duties, and hosted church eventsooI helped around the church when and where needed included but not limited to, cleaning, filing, answering phones and serving foodoDirected inbound callsoSupported planning of church eventsoCleaned and sanitized inside the facility, performed yard work outside.oWeekly outreach providing meals for homeless.oHosted church events.oMaintained electronic member records in a database with private and /sensitive demographic information.oHandled money during weekly outreach events and . pPrepared and made bank deposits for the church account.oMaintained key control, ensured facility was secured, took inventory, and ordered supplies.oOversaw inventory during event planning, ordered supplies as needed.oCompleted documentation at end of fundraising events.Student has 5 kids, each 5 years apart. Student was on bed rest after each child. - gaps |
