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Candidate's Name
Street Address Street Address
Wise, VA. Street Address
Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEHighly actuated, careful, and ambitious individual who excels in performing tasks. Possesses skills in customer relations, able to follow and understand instructions, consistently performs to the best of her ability.HIGHLIGHTS OF EXPERIENCECustomer Service Representative: Fields incoming calls and inquiries from customers pertaining to claims, 401K plans, and any other concern the customer may have to ensure 100% customer satisfaction. Additional duties include, but are not limited to, following a strict policy and protocol in maintaining account security, and handling calls in a timely manner. Retrieves customer information from a central database, to locate a resolution to routine problems. While accomplishing the above tasks, recognized, and awarded numerous times for perfect attendance, top 10 in the call center, and Employee of the Week.Certified Nurse Assistant: Provide care to patients, in their homes. Assist patients with basic needs, such as bathing, dressing, mobility, positioning, eating, and grooming, among other things. While accomplishing the above tasks, recognized, and awarded for perfect attendance, and Employee of the Month.Secretary: Make copies of correspondence and other printed material. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.EMPLOYMENT HISTORYOmbi Healthcare/Norton, VA/March 2024-PresentHeritage Hall/Big Stone Gap, VA/July 2023-November 2023SAIC/Clintwood, VA/December 2022-April 2023Spero Health/Norton, VA/June 2022-December 2022Carl McAfee Law Firm/Norton,VA/August 2021- June 2022In Home Care/Wise, VA/January 2020-August 2021Homemakers/Clintwood, VA/March 2012-January 2020Serco/Clintwood, VA/August 2011-March 2018EDUCATIONLiberty University/Bachelors Business Administration/Graduated 2022Mountain Empire Community College/Associates Business Administration/ Graduated 2003Wise County Vocational-Technical/Certified Nursing Assistant 1999Pound High School Diploma/Graduated 1999CERTIFICATESBachelors Business Administration 2022Associates Business Administration 2003Certified Nursing Assistant 1999HONORSGraduated college with Magna Cum Lauda Honors, due to maintaining a GPA above 3.0.Currently possess a 3.80 GPA at Liberty UniversityREFERENCESDebbie YatesWise, VA 24228PHONE NUMBER AVAILABLELori WrightPound, VA 24279PHONE NUMBER AVAILABLELeslie CrabtreePound, VA 24279PHONE NUMBER AVAILABLE/pre>