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SCRUM MASTER | Servant Leader and CoachIndiana, USA
(PHONE NUMBER AVAILABLE | EMAIL AVAILABLESummary
A highly motivated and adaptable Scrum Master with a passion for driving team collaboration and project success through Agile methodologies. With a strong foundation in Scrum principles and practices, I excel in guiding cross-functional teams through the development lifecycle, ensuring timely and budget-conscious delivery of high-quality products. My proactive approach to problem-solving, effective coaching, and facilitation of Scrum events promote transparency, collaboration, and alignment, enabling teams to overcome challenges and achieve exceptional results. I am committed to fostering a culture of continuous improvement and innovation, driving organizational agility and adaptability while mitigating risks and removing impediments to project progress.Certificates
2024 Certified ScrumMaster (CSM), Scrum Alliance
Work Experience
Promethius Consulting LLC Remote, USA
Network Engineer May 2019 Present Orchestrated server and application-oriented Helpdesk assistance and training for both internal stakeholders and external clients, ensuring streamlined operations and user empowerment. Fostered collaboration across multidisciplinary teams to facilitate the seamless integration of cutting-edge technologies into the pre-existing network infrastructure. Engaged directly with clients and end-users to tackle intricate technical challenges, showcasing the scalability of services, heightened application performance, round-the-clock availability, and delivering exemplary support. Delivered strategic insights to clients regarding hardware and software solutions, aligning with evolving technological requirements and strategic priorities. Elevated network performance through meticulous bottleneck identification, configuration optimization, and the implementation of industry best practices.IT Indianapolis Onsite, USA
Help Desk Technician March 2018 May 2019 Serve as the primary point of contact for Tier 1 and Tier 2 issues, adeptly resolved through remote solutions. Provide comprehensive server and application-centric Helpdesk support, addressing the needs of both internal stakeholders and external clients. Maintain exceptional performance, consistently achieving the highest volume of ticket closures with user satisfaction scores of 96% or above. Manage and optimize Active Directory functionalities while effectively addressing server-based program issues. Proactively reduce end-user downtime by swiftly diagnosing and resolving hardware and software anomalies. Implement proactive monitoring solutions to identify potential issues before they escalate. Collaborate with cross-functional teams to streamline processes and enhance overall efficiency. Continuously stay abreast of emerging technologies and industry best practices to drive innovation and improvementEducationMycomputerCareer.edu University) Onsite, USA
Certifications in INFORMATION TECHNOLOGY 2017 Sept. 2018Technical SkillsAdministration, and Operations:Project Management: Time management, quality management, human resource, communications, performance management, preventive maintenance, cost management, service delivery, and risk management.Applications:Microsoft Office Suite: MS Excel, MS Word, PowerPoint, Access,, Publisher, SharePoint Designer, Teams, MS ProjectAgile Project Management tools: Jira, Rally, Confluence, Azure DevOps, Miro, Mural, Trello, Service Now (ServiceNow)Operating Systems: Microsoft Windows 10/11, MacOSMethodologies:Agile: Scrum, KanbanAgile Project Management: Scaled Agile, Scrum Ceremonies, Scrum Values, User Stories, Extreme programming, numerous retrospective formats and techniques, bug handling.DevOps: Continuous Integration (CI), Continuous Deployment (CD)Project Management: PMP standards, Waterfall.Software Development Life Cycle (SDLC): Requirement Analysis, Design, Implementation, Testing, Deployment, Maintenance.Quality Assurance and System Testing: Acceptance Test-Driven Development (ATDD), Test-Driven Development(TDD), Behavior-Driven Development(BDD), Performance Testing, User Acceptance Testing (UAT).Frameworks and Platforms:ML Platforms: Google ColabNatural Language Processing (NLP):Tools: GPT (OpenAI), BARD (Google).Soft Skills:Emotional Intelligence, Ability to work under pressure, Organization, Communication, Analytical and problem-solving, Excellent Interpersonal skills, Attention to detail, Timebox Management, Conflict resolution, Facilitation, Presentation Skills, Motivating teams, scheduling, Collaboration, proactive go-getter, constructive feedback, provide leadership, situational awareness, transparency |
