Candidate Information Name Available: Register for Free Title Customer Service Technical Support Target Location US-NC-Raleigh Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Customer Service / Technical Support SpecialistEXPERIENCEJul 2023Dec 2023MARKETING SUPPORT ENGINEERSMRT Systems Raleigh NCFeb 2019Jun 2023PLAYER EXPERIENCE INTERACTION SPECIALISTUbisoft Raleigh NCJun 2013Feb 2019SENIOR ADVANCED TECHBest Buy Raleigh NCEDUCATIONBACHELOR OF ARTS / GRAPHIC DESIGNSouthern New Hampshire UniversityWith minors in Game Development, Web Development, and Screenwriting.EMAIL AVAILABLERaleigh NC, 27612PHONE NUMBER AVAILABLESUMMARYExperienced customer serviceprofessional with a strongtechnical background, adept athandling complex technicalissues with a focus on providingexceptional customer support.Proficient in troubleshootingand problem-solving.SKILLSAssisted clients in their marketing promotion set-up process from database API integration to designing multiple campaigns targeting specific demographics of clientele through the use of their APIs'.Provided technical support to sales and marketing teams for product demonstrations and presentations.Collaborated with cross-functional teams to ensure marketing campaigns were executed effectively.Assisted in the creation of marketing materials for product launches and promotions.Assist with customers in an online environment including email and live chat to address technical issues. Improve troubleshooting procedures to streamline the diagnostic and repair process.Strong communication skills in responding to player feedback and inquiries promptly.Collaborated with UX/UI designers to improve player journey and usability.Conducted player surveys and data analysis to identify trends and improve player satisfaction.Oversaw the department's day-to-day repairs and operations, working on Mac and Windows-based systems for software and hardware troubleshooting and repairs.Achieved the highest-rated turn-time in the district for drop-off to completion. Increased sales of services, selling to 110% of budget. Customer Service & SalesComplex ComputerTroubleshootingSalesForce, Zendesk, andJira experienceLeadership and TeamworkManagerial TrainingWindows Network Setupand MaintenanceHTML5, CSS, Javascript,Office Suite, and AdobeCreative Cloud API Editing ExperienceWindows, OSX, Android,and iOS Creative Problem Solving15+ years of experience incomputer maintenance,operation, and repair,including networking,design, and PCtroubleshooting forsoftware and hardware.