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Candidate's Name
Lisle, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service RepresentativeNci Affiliates - Endicott, NYMay 2012 to August 2016 Call center high volume inbound calls Assisted customers paying utility bills Set customers on affordable payment arrangements Scheduled utility connections or disconnects per customers request. Updated customer contact informationCustomer Service RepresentativePB Industries, Inc - Vestal, NYApril 2006 to June 2011 Received product order from customer with quantity and requested delivery date. Scheduled raw material and production. Informed customer via e-mail or telephone of acceptable delivery date. Kept customer updated on possibility of delivery and production delays. Medical ReceptionistUnited Medical Associates - Endicott, NYAugust 2002 to October 20051. Greet customers in person and via telephone2. Schedule appointments3. Collect copaymentsManufacturing TechnicianAmphenol Interconnect Products Corp - Endwell, NYSeptember 1995 to March 20021. Solder inspector2. Solder 3 different methods3. Assembled connectors4. Trainer5. Conducted new employees orientation6. Temporary shift supervisorEducationHigh school diploma in General StudiesWhitney Point Senior High School - Whitney Point, NY September 1991 to June 1995Skills Customer Service (6 years) Quality control Quality assurance Quality inspection Quality audits Medical Receptionist Manufacturing Medical Scheduling Employee Orientation ISO 9001 5SCertifications and LicensesLegal Office Assistant DiplomaPresentLegal Office Assistant diploma issued by Ridley-Lowell Business and Technical Institute. As a legal office assistant you are expected to type quickly and accurately, you are expected to great customers in person or on the telephone with professionalism. AssessmentsMedical receptionist skills  FamiliarApril 2023Managing physician schedules and maintaining accurate patient records Full results: FamiliarCustomer focus & orientation  ProficientMay 2023Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.