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Click here or scroll down to respond to this candidate1Candidate's Name
Street Address PHONE NUMBER AVAILABLE kinyuamillicent@gmail.com.Objective: Finding a career path at an established company and grow with over the years ProfileI am a Hospitality management professional with relevant training experience in Front office operations, food and beverage service and production skills, Customer service operations, Procurement, Storekeeping and Purchasing, Housekeeping, Stock control and recording skills. In addition I have proven ability to work independently as well as perform as a team member. I am highly disciplined, hardworking, motivated, reliable, responsible, innovative, swift in acquisition of new knowledge and new skills, adaptable individual who has a burning desire to excel, ready to work in a highly competitive environment. I am also a dedicated team player with good interpersonal skills and ability to establish and maintain effective working relations with others in multi-cultural/ethnic environments. I also have fine problem solving ability to handle conflicting priorities and deliver outputs in a timely manner while respecting related processes.SUMMARY OF QUALIFICATIONS Handling in-house communication such as Answering the phone, taking messages, and redirecting calls to appropriate offices. Accommodation Reservation and assignment to hotel guests Management of guests account with the FO accounting system Customer service to ensure guest satisfaction Management of office inventory supplies Interacting with walk in guests and Handling all guests enquiries Stock control and recording by ensuring accuracy in all the inventory Housekeeping and laundry management Front office and customer service operations in receiving of hotel guests Stores and purchases control by Improving storage of items by following the guidelines of FIFO Food and beverage service and production skills and exceeding targets set by my supervisors 2 Costing of food using the point of sale systemOTHER RELEVANT (or Potentially Relevant) SKILLS Handling applications of tenders and supplies that the company needs in order to get income Delivery of any type of supplies requested in a timely manner to make sure that the customer is satisfied with the products and delivery. Filing annual returns and value added tax to make sure the company fulfills its duties according to the law. Application for company certifications to improve the company profile in order to get more orders. Volunteer workEDUCATIONUndergraduate2013 - 2017: Bachelor of Science in Hospitality management The Technical University of Kenya(Second-Class Honors, Upper Division)High School 2009-2012: Materi Girls High School (KCSE B grade) Primary School 2001-2008: Tenri Primary School (KCPE B+ grade) Other Qualifications 2013-Computer packages atEmbu collegeComputer Skills: MS Word, MS Excel, MS Access & MS Windows (Certificate level) MS PowerPoint presentations, Internet and E-mail proficiency WORK HISTORYCENT-GAD LIMITED, Nairobi, Kenya. December 2020-November 2023. Position: Self employed (freelance) SupplierUTALII HOTEL: Thika road, Nairobi, Kenya.May2018 September 2020.Position: Hospitality Casual Staff-Front and BackWINDSOR HOTEL AND COUNTRY CLUB: Kiambu road, Nairobi, Kenya. May 2017- September 2017 Position: Hotel management Operations Intern.MONARCH HOTEL: Hurligham, Nairobi, Kenya. May 2016- September 2016. Position: Hotel management Operations Intern. Ovc-Usaid offices: Embu, Kenya. January 2013-April 2013.Position: volunteer |
