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Click here or scroll down to respond to this candidateCandidate's Name , MBA, ITSMCollinsville, IL 62234 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Information Technology Security Analyst SOC Analyst Security Risk Assessment Specialist Methodical Senior IT Support Analyst - Site Lead with progressive experience in successfully managing IT support operations and ensuring the highest standards of technology infrastructure reliability. Adept at driving efficiency, streamlining processes, and optimizing system performance while maintaining a solid commitment to security and compliance. Excels in leading cross- functional teams and collaborating with stakeholders to address complex technical challenges. Analytical problem solver who implements programs and resolves problems to drive continuous business operations. CORE COMPETENCIESCybersecurity Information Technology Project Management & Delivery Information Security Operations Risk Assessments Enterprise Risk Management Information System Security Solutions Identify Access Management Vendor Management Threat Intelligence Continuous Process Improvements & Internal Controls SIEM Incident Management Information Security Requirements System & Software Administration Data Processing Procurement Regulatory Compliance Security Research & Analysis Methodology Information Security Software Expertise Coaching & Training TECHNICAL SKILLSServiceNow, Firewall, Information Security Software, Windows OS & Apple iOS, Microsoft Office Suite 365 PROFESSIONAL EXPERIENCECybersecurity & Business Technology Teacher Saint Louis Public Schools, Saint Louis, MO 07/2022 Present Facilitate engaging classroom discussions, fostering an interactive learning environment to promote student comprehension.Streamline comprehensive course materials, resulting in structured and compelling student learning experiences.Assess and revamp curricula and instructional approaches to enhance student outcomes and program effectiveness.Tailor knowledge transfer and teaching strategies to accommodate student needs and increase student success.Conduct interviews and provide academic guidance, helping students make informed career choices. Senior Information Technology Support Analyst - Site Lead WIPRO/Medtronic, Fridley, MN 03/2021 07/2022 Provided strategic leadership and guidance to drive efficient information technology operations and on-time project delivery.Analyzed complex problems, devised solutions, and made informed decisions, leading to effective issue resolution.Collaborated with customers to proficiently assess needs, triage issues, and align solutions with requirements.Devised spreadsheets for daily, weekly, and monthly reporting, improving data-driven decision-making and operations.Standardized project plans and effectively allocated tasks, enabling timely project completion and delivery.Coordinated and managed new hire training, ensuring successful onboarding and integration into the organization.Oversaw $20M internal inventory of laptops and computers, ensuring efficient inventory control and procurement.Maintained uninterrupted service by resolving diverse technical issues across multiple systems and applications.Evaluated diagnostics and completed query functionalities, seamlessly integrating new devices and upgraded equipment.Reduced costs by researching reliable providers for replacement parts and advising internal and external personnel. Desktop Support Analyst Medtronic, Fridley, MN 09/2019 03/2021 Addressed ServiceNow incidents and requests, expediting resolutions, minimizing downtime, and elevating service quality.Secured strong support for AV-Setup equipment, enhancing efficiency and dependability of audio-visual systems.Guaranteed smooth operations and optimal performance with minimal disruptions by efficiently partnering with external suppliers to resolve hardware or software challenges covered by annual maintenance agreements.Played a pivotal role in curating approved vendor lists for hardware repairs to reduce operational costs by offering invaluable recommendations to internal and external stakeholders regarding trusted sources for replacement parts. Candidate's Name , MBA, ITSM PHONE NUMBER AVAILABLE EMAIL AVAILABLE Eagan - Loan Officer Specialist Wells Fargo, Eagan, MN 06/2019 09/2019 Streamlined loan application processes, expediting verification while maintaining alignment with established lending guidelines.Orchestrated end-to-end processes and loan proposals, encompassing inception, review, processing, and closure.Rectified loan packages and system data discrepancies, improving data accuracy and regulatory compliance.Identified opportunities and implemented efficiencies to increase individual and departmental productivity. Eligibility Enrollment Representative Randstad United HealthCare, Hopkins, MN 07/2017 02/2019 Supported clients by overseeing healthcare eligibility applications and providing timely and accurate responses to inquiries.Investigated 50+ referencing files to identify performance gaps and eligibility errors and integrate functional solutions.Complied with regulatory guidelines and delivered high-quality output while constantly meeting production targets.Maintained records across various databases and programs, promoting data integrity for efficient operations. Faculty Adjunct Instructor Vatterott Technical College, Sunset Hills, MO 06/2013 10/2015 Conducted examinations within MS OS and server environments, supporting student projects and fulfilling program objectives.Tailored instructional methods to learning styles, recognizing academic strengths to enhance the learning experience.Fostered meaningful student connections, facilitating effective communication to strengthen instructional impact.Captivated students' interest by devising and implementing stimulating and insightful classroom discussions. PAST WORK EXPERIENCEFaculty Adjunct Instructor Brown Mackie College, Fenton, MO 04/2012 04/2013 Skillfully directed the internet-based e-companion course shell, overseeing critical aspects, including grading, course assignments, activities, and all relevant course content, ensuring a smooth and organized learning experience for students. Adjunct Faculty Professor ITT Technical Institute, Earth City, MO 09/2009 04/2012 Elevated student engagement and success rates by implementing dynamic, active learning methods, including fostering classroom discussions, promoting teamwork, facilitating hands-on laboratory exercises, and encouraging open-ended inquiry. EDUCATION & CERTIFICATIONSMaster of Business Administration University of Phoenix, Tempe, AZ Bachelor of Science, Information Security ITT Technical Institute, Earth City, MO Associate of Science, Computer Networking Systems ITT Technical Institute, Earth City, MO Microsoft Certified Security, Compliance, & Identity Fundamentals Cisco Cyber Ops Training CertificationITIL (ITSM) CertificationCOBIT 2019 CertificationCompTIA Security+ CertificationMicrosoft SC-900 Certification |
