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Title Customer Care Operations Supervisor
Target Location US-AL-Birmingham
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
T: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLETahlia Street - Gardens, Dubai, UAEPROFESSIONALSUMMARYCertified Six SIGMA  Sales Professional.Offering more than 10 years of experience in corporate sales, sales operations, and distribution. Successful in new account acquisition and growing existing accounts sales.Motivated to generate and increase sales and profit while delivering top-notch customer care.Skilled at meeting all deadlines while working in a fast-paced environment with solid experience in managing all levels of large scale projects, including budgeting and administration.PERSONALINFORMATIONSingle.Birthday: 7th Nov 1987Employment visa (Transferable)EDUCATION Bachelor of Science Petroleum Engineering 2011 United Arab Emirates University, UAEPMP Certificate Business Administration 2013Brilliant Institute, SudanSKILLSWORK HISTORY Excellent communication skills Motivated team player Excellent work ethics Superior organizational skills Strong interpersonal skills Sales proposal creation M.s office UAE driving licenseCORPORATE SALES AND OPERATIONS SUPERVISOR 03/2021 to CURRENT MAI DUBAI WATER LLC Dubai, UAE Supervise all operations of the sales team. Analyze field reports and prepare sales plans (budgets.etc.) Implement strategies to upsell products or services. Build a new customer base to maximize sales. Retain existing customers by providing a high service level. Oversee the maintenance of customer databases. Supervise the accounts receivables team in collecting balances. Supervise field marketing and sales force needs. Monitor competitor pricing proposals and activities. Train the team on a weekly basis (food hygiene, service, sales skills). Product range (water 5G - 4G - Pet, Glass water, trading items). Managing accounts (Jumeirah group, MBC group, Gargash Hospital, Samsung gulf, Gasr al bahar, Shamal group, Tecom Group and many more).SALES AND OPERATIONS SUPERVISOR 02/2017 to 03/2021 Oasis Water - NFPC Dubai, UAE Supervise all operations of the sales team. Analyze field reports and prepare sales plans (budgets..etc.) Implement strategies to upsell products or services. Build a new customer base to maximize sales. Retain existing customers by providing a high service level. Oversee the maintenance of customer databases (increased customer count by more than 900 customers in my respective area within Jan to June 2019). Supervise the accounts receivables team in collecting balances. Supervise field marketing and sales force needs. Monitor competitor pricing proposals and activities. Train the team on weekly basis (food hygiene, service, sales skills). Product range (water 5G - 4G - Pet, Juice, Dairy, trading items). FM COORDINATOR 04/2016 to 01/2017Etisalat Facilities Management Etisalat-Dubai, UAE Monitoring data to keep an accurate product, contract, pricing, and invoicing information. Working closely with suppliers and customers to improve operations and reduce costs. Ensuring the personal safety and safe working environment of staff. Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution (Excellent knowledge in using MAXIMO software. Negotiating contracts to reduce costs and achieve maximum efficiency. Providing accurate routing information to ensure that delivery times and locations are coordinated.Accurately calculating total supply chain costs about proposed projects. Obtaining quotes for transportation and making cost comparisons. Preparing and collecting all documents from Musanada related to the Project. Resolving all issues related to staff with HR and Admin regarding the project.SALES AND MAINTENANCE ENGINEER 01/2013 to 03/2016CTC Group Khartoum, Sudan Created strategic brand building events to expand the current product portfolio. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Wrote sales contracts for orders obtained and submitted orders for processing. Built relationships with customers and the community to promote long-term business growth. Exceeded sales goals by 13%.RESEARCH ASSISTANT 06/2008 to 11/2012United Arab Emirates University Al Ain - Abu Dhabi, UAE PROJECT COORDINATOR 02/2006 to 03/2008University of North Carolina, UAE Office Abu Dhabi, UAE INTERESTS Reading, traveling, music, and sports.LANGUAGES Arabic: Native - English: Fluent.REFERENCES Reference available upon request

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