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Click here or scroll down to respond to this candidateCandidate's Name
Montgomery Village Maryland Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummary An experienced IT professional with a strong background in System Engineering, specializing in Cloud Solutions and infrastructure management. Experience:Cloud Solutions EngineerTek ExpertsMar 2023 - Present DaySoftware Support Engineer (Microsoft 365 Exchange Entra ID) Provide advanced technical support for Exchange Online issues, including email flow, mailbox access, and calendar problems. Diagnose and resolve complex technical problems, utilizing tools like Exchange Admin Center and PowerShell. Manage and maintain Exchange Online environments, including user accounts, permissions, and email security features. Implement security features such as MFA, conditional access policies, and Azure AD Identity Protection. Monitor system performance and health using tools like Microsoft 365 Admin Center and Azure Monitor. Generate and analyze reports on system usage, performance, and security incidents. Create and maintain documentation for common issues, resolutions, and best practices. Conduct training sessions for end-users and administrators. Plan and execute migrations to Exchange Online. Integrate Azure AD with on-premises Active Directory and third-party identity providers. Configure and manage single sign-on (SSO) and federation services. Collaborate with cross-team and cross-product resources to resolve complex customer issues. Own, troubleshoot, and solve technical issues using best practices and collaboration. Create and maintain incident management requests for product and engineering groups. Contribute to case deflection initiatives, automation, and other digital self-help assets. Provide consultancy and advisory services for new and existing cloud-based services.Cloud Solutions EngineerTek ExpertsFeb 2022 - Mar 2023Technical Support Engineer (Microsoft 365 Commerce) Collaborate with cross-team and cross-product issues by working with resources from other groups as needed to resolve complex customer issues. Activate subscriptions and services for various organizations and institutions. Serve as frontline support to resolve subscription, storage, and accessibility issues for customer organizations. Resolve activation issues for cloud-based and on-prem customers. Provide technical expertise to cloud-based customers on all Microsoft resources. Provide consultancy and advisory services to new and existing cloud-based services. Added Responsibilities: Set up OIDC (OpenID Connect) integration for customer/personal applications, operate and maintain systems on Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure, and possess knowledge of the Risk Management Framework (RMF) accreditation process and security requirements.Technical Support EngineerTek ExpertsNov 2020 - Feb 2022Software Support Engineer (Microsoft 365 SharePoint/OneDrive) Provided 2nd level support to cloud-based customers. Assessed the requirements of customers requesting new functionality and mapped out plans to implement the new functionalities. Provided support and implemented enhancements for existing solutions. Designed, documented, and implemented solutions using the rich out-of-the-box functionality of Azure AD, SharePoint, and O365 Apps in the cloud. Utilized SharePoint PowerShell experience to provide and implement data for cloud-based customers to advise and recommend solutions for cloud-based customers and to prevent throttling. Administered, troubleshoot, and maintained existing Azure AD SharePoint applications. Responded to helpdesk requests received through various means such as emails, phone calls, walk-ups, etc. SharePoint troubleshooting and deployment for cloud-based customers. Added Responsibilities: Set up OIDC (OpenID Connect) integration for customer/personal applications, operate and maintain systems on Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure, and possess knowledge of the Risk Management Framework (RMF) accreditation process and security requirements.Cloud Solutions EngineerTek ExpertsAug 2019 - Oct 2020Software Support Engineer (Dynamics CRM) Configure CRM application modules which include sales, marketing, and service. Created workflow defining documentation and requirements for implementing such workflows into business processes to automate and enhance sales. Interacted with data from the CRM system using CRM SDK, WCF. Developed dynamic reports using CRM reporting interface and SSRS. Involved in troubleshooting issues regarding Microsoft Dynamic CRM for cloud-based customers to increase customer retention and increase customer satisfaction. Created a custom dashboard for cloud-based customers. Integrating Dynamics CRM with Power Apps for cloud-based customers. Added Responsibilities: Set up OIDC (OpenID Connect) integration for customer/personal applications, operate and maintain systems on Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure, and possess knowledge of the Risk Management Framework (RMF) accreditation process and security requirements.Website and Domain Administrator / Social Media Administrator Cloud Energy Photoelectric LimitedNov 2018 - Aug 2019 Oversee the company website, blogs, chat window, domain subscription. Search Engine Optimization. Oversee all social media accounts of the company: Facebook, LinkedIn, Instagram, Twitter, Vanguard, Nairaland. Run ads on Facebook, Instagram, Nairaland. Company Newsletter via Mailchimp, information to resellers. Maintain an active online presence for the company. Generate online leads for the sales team to finalize. IT-related duties: Printer, Scanner.IT Operations ManagerABR Offshore Services LimitedMay 2016 - Aug 2018 Assists in the creation and implementation of company Computer Information Systems Standard Operating Procedures. Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other IT/CIS, data metrics, and needs. Oversees security of systems, networks, and enterprise information. Leads development and implementation process for the organizations IT systems and departments. Develops and implements IT policies, procedures, and best practices to ensure efficient and effective services and inquiry resolution. Facilitates IT security audits or investigations with MSP. Collaborates with users, vendors, technicians, and managers to understand and assess computing and system needs and requirements. Communicates the goals, policies, and procedures of the company to the CIS team; develops plans to implement these needs. Evaluates current technology use and needs of the company and recommends software and hardware improvements. Responsible for the daily and long-term management and tracking of all IT assets. Audits and tracks existing duplicate programs and minimizes unnecessary usage. Oversees backup, security, and user help systems. Remains current on advances in technology. Provides technical support to users. Prepares and delivers operational or project progress reports. Implements and oversees operational budget and expenditures with leadership. Develops and maintains relationships with external IT vendors and service providers. Performs other related duties as assigned.System EngineerASUSTekSep 2014 - May 2016 In-depth knowledge on the use of technology in general, and as it relates to office use. Vast knowledge on operating systems. Such as Windows, Android, Linux. Understanding system processors and how it relates to system performance. Knowing the uses of each processor variety. Intel (Core Processors), AMD(A-series), Nvidia (Graphic Cards), and AMD (Graphic Cards). Understanding basic networking. Such as Wi-Fi, LAN, computer and printer network, Homegroup. Excellent product knowledge of all Asus appliances such as the Gaming Laptop(ROG), Ultrabooks (Zenbook), Smartphones (Zenphone), Routers, and Extenders. Having team meetings and sharing best practice ideas with colleagues. In addition to working with other IT brands like INTEL and MICROSOFT in the form of training, product knowledge, and working. Working with the sales team providing excellent customer service. Maintaining a very high merchandising standard.EducationUniversity of Lagos2005 - 2009Licenses & CertificationsMicrosoft Certified: Security Operations Analyst Associate - Microsoft Issued Dec 2022 - Expires Dec 2024SkillsWindows Server Domain Name System (DNS) Microsoft Exchange SharePoint Administration Microsoft Power Apps Microsoft Power Automate Microsoft Dynamics CRM Information Technology Computer Networking Web Service https://boards.greenhouse.io/darkwolfsolutions/jobs/6011383003?gh_src=bed6b6bb3 ushttps://myzing.com/careers/?gnk=job&gni=8a7887ac8df21484018e3a0671727b54& gns=Indeed%20Free |
