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High-achieving Business Process Consultant well-versed in evaluating current business conditions and devising forward-thinking plans to bring about necessary changes. Exceptional commitment to exceeding expectations. Highly effective at managing multiple, concurrent projects. Process EfficiencyManagement andEvaluationsExceptional attention todetailCandidate's Name
tasks to manageworkloadExcellent organizationalskillsStrong problem-solvingand analytical skillsEnjoy working as a teammember as well as anindependentlyBUSINESS PROCESS CONSULTANT 07/2021 to 2/2023Allstate Insurance Company, Hudson, OhioAssessed business processes and identified ways to boost improvement. Collaborated in multiple large transformation knowledge base initiatives for numerous business areas.INSIDE PROPERTY CLAIMS ADJUSTERAllstate Insurance Company,Examined claims forms and other records to determine insurance coverage. Investigated and assessed damage to property and reviewed property damage estimates.02/2021 to 07/2021Hudson, OhioCOACHING PARTNER01/2020 to 02/2021Allstate Insurance Company,Facilitated continued education and training support on Allstate processes and products while tracking monthly performance goals for new and tenured employees.Executed expertise and knowledge of back office concepts, policies, and compliance matter to evaluate facts on a policy while making complex determinations about coverage, endorsement qualifications and policy rating information.Hudson, OhioAGENT SERVICE ASSOCIATE LEVEL 3 08/2017 to 01/2020 Allstate Insurance Company, Hudson, OhioLed process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. AGENT SERVICE ASSOCIATE LEVEL 2 04/2016 to 08/2017 Allstate Insurance Company, Hudson, OhioAdhered to company policies and scripts to consistently achieve call-time and quality standards.High School Diploma,Stow Munroe Falls High School, Stow, Ohio06/2010BUSINESS PROCESS ANALYST 02/2023 to CurrentLeaf Home Hudson, OhioStreamlined operations by delivering recommendations for compliance- based processes and procedures.Identifies detailed requirements scope, involving business areas and any related stakeholder analysis.Developed comprehensive business process flows that capture both current and future state, including detailed systems integrations. Analyzes and evaluates the business requirements to identify potential product gaps and impacts to processes.