Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-AL-Dothan Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Dothan, AL Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryCustomer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. AccomplishmentsAchieved an average customer satisfaction rating of 4.8/5 or higher over the past 12 months through excellent communication, empathy, and problem-solving skills. Consistently met or exceeded key performance metrics such as average handle time, first call resolution, and customer retention rate.Identified process improvements that enhanced operational efficiency, leading to a 12% reduction in call volume and better resource allocation. SkillsCustomer Relations Payment ProcessingProfessional Telephone Demeanor Complaint Resolution Appointment Scheduling Multitasking and Organization Typing 85 WPM Insurance VerificationData Collection Microsoft Office SuiteWork HistoryHealthcare Customer Service Representative 02/2020 to Current Devereux Advanced Behavioral Health Respite  Bridgeton, NJ Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions. Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.Customer Service Representative 06/2018 to 01/2020 Amazon.com  RemoteManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.EducationGED 12/2010Edison Job Corp - Edison, NJ