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Title Customer Service High School
Target Location US-TX-San Antonio
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Candidate's Name
Street Address  Woodlake Parkway Lot # 191San Antonio, Texas Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObiective: Prepared to undertake a challenging role in a business field that will utilize my strengths, ensuring customer satisfaction, planning, coordinating, training, motivating and managing to contribute to the success and profitability of the business. It is my responsibility to maintain and develop close relationships with all parents and children, lay leaders, to encourage participation and facilitate preparation and reception of the Sacrament students. I define what the issue is, what is not working, I create an action plan then execute it successfully, to build the Kingdom of God.Education: Diploma, Southwest High School, San Antonio, TexasPersonal Summary: Ability to organize and manage multiple priorities, problem analysis and problem resolution at both a strategic and functional level, Strong team player and robustly customer orientated with ability to match customer needs with solutions. Excellent interpersonal and communication skills including presentation skills and commitment to company values. Extremely motivated and very confident in my ability in carrying out duties and responsibilities. I am experienced in providing both positive and corrective feedback with excellent written and oral communications.Experience:July 2016 - July 2023Christ the King Catholic Church San Antonio, TXDRE AssistantAnswer and screens all incoming calls for Faith FormationMaintains an orderly and clean office and filing systemManages Church Faith Formation schedule, accounting for all religious holidays, and all events for faith formation in the church facilitiesMeet with Pastor routinely to discuss matters relating to parish religious education and sacramental preparationOrder of Christian Initiation of Adults for unbaptized adults or validly baptized Adults for unbaptized adults from ecclesial communitiesPublishes a monthly calendar and newsletter for Faith FormationResponsible for coordinating religious education of the Parish for adults, youth and children.Review, evaluate, and develop programs, mission statements, long and short range goals and objectives.Help the parish community evaluate and carry out its role as a catechizing agent. Utilize appropriate methodologies of adult-centered and/or child-centered learningImplement or support a program of catechist formation according to Archdiocesan certified normsInvolve the family as an essential agent in the faith formation process especially in the Faith formation of children and adolescentsAble to communicate with ALL age groups, from varying cultural and social background1996-1998PacifiCare San Antonio, TXCustomer Service RepresentativeIntake incoming calls effectively and tactfully with internal and external customers to resolve issues pertaining to medical insurance. Handled 13-15 calls an hour, each call was documented. Built strong solid Relationships with clients to better understand their individual needs and medical goals. Ensured medical claims insurance information was updated on the customer profile.1989-1991 and 1993-1995Western Finance Corp San Antonio, TXCustomer Sales Representative Assistant ManagerManagement including marketing, profitability management, employee training, proposal development, business acquisition and working with diversity to improve output. Consistently creating new ways of effectively managing and coaching a diverse group of 12 employees or more. Responsible for the following: Approved loans, processing applications, prepared closing documents and closed loans. Trained and supervised twelve employees. Customer service, collections and title transfers, experienced heavy customer contact in sales department1991-1993C & S Bank Naples, FloridaCollectionTeller/Paying and Receiving TellerPerformed and recorded customer's financial transaction such as deposits, loan payments, withdrawals, and credit card advances, collections items, cashing saving bonds, selling money order, cashier checks and traveler checks. Maintained 99% accuracy balance record. Balanced general ledgers.Commercial TellerWorked night deposits,change orders and balanced cash drawer. Maintained three lanes and a commercial window serving up to 300 customers a day.Skills: Proficient in Windows Environments, Excel, PowerPoint, and Microsoft Word. Bilingual (Spanish)Archdiocesan On-Formation:Archdiocese of S.A Sacramental Records Training Level 1Level 2A&MSafety and Threat Management, LIC. Midwinter GatheringCoordinator for Youth ExplosionCoordinator for RetreatsCoordinator for Baptism, First Communion, Confirmation Retreats Coordinate Summer Sacrament CampCoordinate fundraiser for R.E

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