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PHONE NUMBER AVAILABLE EMAIL AVAILABLECertified Encompass System Administrator with a 10-year professional career highlighted by rapid advancement and consistent achievement in Retail Lending. High-energy leader who leverages an inquisitive, out-of-the- box nature to identifying solutions and a passion for excellence. Outstanding qualifications throughout the mortgage process with deep expertise in compliance and secondary marketing.PROFESSIONAL EXPERIENCETBI Mortgage Fort Washington, PAApplications Administrator November 2020 PresentFacilitate meetings and act as subject matter expert to understand complex business needs and translate those business needs into solutions.Create and maintain project documentation, including project plans, business requirements, and process flows.Manage project scope and iterations for delivery that meets milestone target dates.Design, develop, test, debug, and deploy solutions.Proactively identify opportunities for enhancements and automation of existing mortgage systems and processes.Perform support functions to debug, troubleshoot, and resolve escalated help desk tickets.Act as a liaison to training department to aid in rollout of changes.Coordinate Ellie Mae upgrades advise impact to current systems and processes, test, and oversee deployment.Newtown Savings Bank - Newtown, CTRetail Lending System Administrator October 2016 November 2020Act as a liaison between bank and primary software vendors for system processing and technology solutions.Review Loan Support technology and system needs within the overall objectives and priorities of the organization.Complete all system access requests with proper personas, user groups, and job roles.Create and maintain all product templates and plan codes within Encompass and LoansPQ systems.Analyze and compare departmental workflows and configure the system to provide best practices including business rules and custom input forms.Propose enhancements based upon a progressive and innovative perspective that will promote and maximize efficient operations.Support end-users by answering support related questions, troubleshooting complex system issues, identifying problem sources and taking issues to resolution.Responsible for the administration and management of all current technology platforms including all releases, critical patches, updates, etc.Stay abreast of regulatory changes that impact applicable systems and documentation. Ensure that all systems and documents are current, compliant and consistent with regulatory requirements.Develop, configure and maintain system generated reports as required ensuring the accuracy of all output.Responsible for all system audits, disaster recovery testing and oversight of all vendor risk assessments and controls.Planet Home Lending, LLC Melville, NYRetail Operation Specialist June 2014 April 2016Manage the Disclosure Desk Department - monitor the initial disclosure and re-disclosure pipelines to ensure all disclosures have been generated per compliance.Corroborate with the Chief Financial Officer and Vice President of Operations to efficiently complete all internal projects.Create and distribute the retail mortgage pipelines including daily work pipelines, compliance reports, monthly report numbers, and any additional management reports.Complete all necessary Quality Control Reports - investigate all findings and prescribe a plan to upper management for all cures.Approve any necessary Rate Lock Extension requests including re-locks and extensions.Strengthen relationships with vendors including appraiser and title companies.Newtown Savings Bank Newtown, CTSecondary Market Specialist April 2012 May 2014Review and verify all rate quotes from internal sales individuals.Address all loans that need to be re-structured, recommend scenarios.Monitor daily investor pricing with comparison to current internal rates.Update and upload mortgage and home equity rates to the internal and external databases. Monitor the mortgage pipeline for salability to various investors (Fannie Mae, Freddie Mac, Franklin American, Freedom Mortgage, Farmington Bank, MPF, M&T, CHFA, & Credit Suisse).Commit loans for sale to the Secondary Market and other investors.Establish and maintain all investor trades, commitments, and loan pools. Complete all necessary extensions, pair offs, and over deliveries.Prepare all profitability worksheets and various mortgage and risk reports.Newtown Savings Bank Newtown, CTMortgage Processor III August 2011 April 2012Review and input all required data needed in the Loan Origination System.Order all necessary documentation and services for the mortgage file.Gather any additional information and process each file from origination to closing.Review and analyze all documentation including credit reports, income documents, and appraisals in accordance with secondary market qualification criteria.Complete any initial mortgage disclosures and re disclosures as needed.Follow up with customers and third-party vendors until missing documents have been received.Monitor the processing pipeline to ensure all files are processed within a timely manner.Newtown Savings Bank Newtown, CTMortgage Closer II October 2010 August 2011Ensure all pre closing conditions have been satisfied and requested documentation received prior to preparation of closing package including proposed title policy, property insurance, attorney professional liability (E&O) insurance and closing protection letter.Complete a re-verification of employment for all borrowers.Obtain completed HUD 1 (1A) Settlement Statements (Closing Disclosure) from closing attorney and/or paralegal and review for accuracy. Communicate any corrections and approve final Settlement Statement (CD) prior to loan closing and funding.Accurately prepare all types of loan closing documentation including mortgage and home equity lines and loans, consumer loans, modifications, subordinationsNewtown Savings Bank Newtown, CTPost-Closing Assistant June 2010 October 2010Audit returned closing packages for accuracy. Request corrections, title policy endorsements and missing documentation as needed.Assemble loan files post closing according to the stacking order.Perform HMDA review of files to ensure integrity of data collected for government monitoring and reporting purposes.Provide payoff information and releases of mortgage upon request.EDUCATION & CERTIFICATIONSMount Saint Mary College, Class of 2010Bachelor of Science, Business Administration and ManagementEncompass Certified Administration, September 2020 |
