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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEProactive, Performance-driven, Operations Professional with over Street Address years of progressive expertise in business analysis and problem-solving for healthcare IT, financial technology, and internal/external-facing applications. Strong focus on optimizing business operations to enhance efficiency and effectiveness. Keen understanding of customer requirements and business priorities. A genuine team player dedicated to supporting operational excellence and delivering projects flawlessly while contributing to revenue-generating activities.Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers. Versatile, innovative, and loyal professional able to see the big picture while staying on top of the details. Recognized for consistent success in developing and implementing processes and procedures to streamline operations, increase revenues, and enhance profit performance.Areas of ExpertiseProduct OwnerBusiness AnalysisProject ManagementIntegrationSales EngineeringIT ConsultingQuality AssuranceBusiness StrategyStrategic PlanningSaaS/PaaSSalesService Sales ProfessionalPROFESSIONAL EXPERIENCEProduct Owner / Sr.BSA - Contract Streamline WorkComp (11/2023 - 02/2024) Served as the Product Owner and Senior Business Systems Analyst, overseeing the development and enhancement of components of the WorkComp Platform. Collaborated with cross-functional teams to gather and analyze business requirements, ensuring the product aligns with the business needs and market demands. Prioritized and managed the product backlog, defining user stories and acceptance criteria to guide development efforts. Engaged with stakeholders to communicate product vision, gather feedback, and provide updates on progress and project milestones. Facilitated agile ceremonies including sprint planning, daily stand-ups, and retrospectives to ensure effective team collaboration and project tracking.Senior Business Analyst - Contract Carnival Cruise Line (06/2023 - 08/30/2023) Program Senior Business Analyst within the Enterprise Architecture team. Main area of focus was providing program oversight to the migration of pre-cruise sales activities from legacy mainframe to SAP E-Commerce Cloud. Managed tasks for migrating the legacy mainframe and e-commerce platform to the cloud within the Enterprise Architecture team. Analyzed business requirements, identified process improvement opportunities, and executed strategic solutions. Ensured alignment of architectural strategies with company vision and collaborated closely with stakeholders. Coordinated with offshore development teams to facilitate communication and timely project delivery. Leave of Absence (02/2023 - 06/2023)During my leave of absence, I was caring for my family during a serious illness. Page 1Candidate's Name Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE PROFESSIONAL EXPERIENCE, cont.Product Owner - Contract Harley-Davidson (10/2022 - 02/2023) Mobile Product Owner for consumer facing mobile application that contains the following supported functionality: ride planning/tracking, maintenance and service, in-app shop for parts and accessories, community/Events, dealership locator, digital garage, and news and updates. Collaborated with cross-functional teams to identify and prioritize features. Incorporated feedback from support teams to improve the product through effective roadmap planning. Managed the product backlog and ensured timely delivery of features. Conducted market research to inform product development and enhance user experience. Associate Technical Product Manager Oak Street Health (04/2021 - 05/2022) Associate Technical Product Manager focused on continuous optimization and iteration of the Data Structure component of the OSH developed clinical operations and population health platform. Align with business, product, and engineering to define and track overarching roadmapping for product strategy and forward planning. Lead the data structure teams Agile Scrum based two week sprint from product requirements scoping, requirements, user story creation, QA testing, and handoff for UAT to business owners. Product Manager/ Technical Business Analyst TSYS (06/2018 - 05/2020) Product Manager with experience leading cross-functional teams to plan, prioritize, build, launch, and manage world-class deliverables. Problem solving mindset with a proven track record of identifying, solutioning, and pre-identifying roadblocks. Keen focus on soft skills while blending customer requirements and internal product roadmap features within available development resources and milestones. Internal and external facing representative for business lines facilitating co-development across intercompany roadmaps Traveled to client/vendor sites to facilitate project progress and product training for sales teams seminars Performed extensive product demos and training webinars on product lines Provided white labeling of solutions via product line branding and separation of functionality through product types with a balance on client/customer needs & sales teams needs. Internally collaborated to update/create product definition, solution design, and delivery to business stakeholders Created feature specifications including requirements and detailed documentation cases based on current and future user models Cross departmentally clear roadblocks, facilitate communication, and drive product launches Senior Technical Business Analyst iMobile3 A TSYS Company (01/2018 - 06/2018) Technical Business Analyst that supported several large projects for developing websites and mobile applications, by working in cross-functional teams to develop requirements and documentation. Coordinate business and IT cross-functional teams to develop business, functional, and non-functional requirements using modeling techniques and toolsPage 2Candidate's Name Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE PROFESSIONAL EXPERIENCE, cont. Create user interface requirements, documentation, and screen mocks for iOS and Android applications Elicit, analyze, design and communicate requirements for business processes and technology and lead project efforts and create business artifacts when required Create required documentation such as process flows, use cases, screen mockups, business requirements, QA test cases, and functional/system specifications Work closely with QA teams to define testing requirements and efficiently drive needed changes through the development life cycleBusiness Analyst / Integration Engineer VorroHealth (09/2011 01/2018) Business Analyst professional who managed projects from sales through complete Program Development Life Cycle with initiation, planning, execution, closure, and operations support under an interoperability technology platform powered by BridgeGate offering SaaS/PaaS solutions. Utilizing the No-Code ETL/Integration platform, partnering with customers, sales professionals and Executives during pre-contract engagements in developing use cases, wireframes, working solution models, direct presentations to customers, SOW, RFIs, and RFPs Develop multiple ETL designs to allow for loading, merging, encoding, and transforming of discrete data elements from disparate systems into HL7 v2 and HL7 CDA CCD formatted clinical documents Sources of data for clinical document ETL work includes CMS Minimum Data Set (MDS 3.0), CMS Outcome and Assessment Information Set (OASIS), NEMSIS - National EMS Information System versions 2 & 3 Create complex Workflows utilizing error handling, logging, queue monitoring, automated reprocessing, and event notifications Update existing processes that reduced application/database traffic by an average of 95%, thereby reducing the overall elapsed time the ETL process on average of 40%-50% Provide consulting/training services as a subject matter expert to internal resources and as an on-site training consultant.Help Desk - EDI Availity, LLC (06/2008 08/2011)Resolved issues and assisted users with EDI transactions relating to analysis, trading partner requirements, enrollment, payments, and clearinghouse activities. Areas of troubleshooting expertise included: migration issue resolution, analysis of ANSI X12 formats of 4010A1/5010A1, raw data files EDI transactions including 270/271, 276/277, 278, 835, and 837. Supported EDI transactions through B2B, FTP, and Web connections. EDUCATIONAssociate of Arts Degree Florida State College at JacksonvilleSOFTWARE OS: Windows, CentOS, Ubuntu Database: SQL, MySQL Office: Microsoft Office Suite, Visio, Office 365, SharePoint Tools: Azure Devops, Jira, Lucid Chart, SmartSheet Page 3Candidate's Name Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE |
