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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 240-462-3344 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEEXPERIENCEWhitman Associates, Inc., Washington, DC 2023 - Present Assistant Property Manager (MCB Real Estate LLC)Oversee commercial real estate property and tenant relations. Work closely with Sr. Property Manager and maintenance technicians with all aspects of daily operations for a commercial building spanning over 170,000 SQFT. Assist with 21 current and 5 prospective tenant relations. Manage over 30 vendor and utility payments. Ensure property policies and procedures are followed and maintained. Review and provide feedback on proposals and quotes. Draft vendor contracts for submission Conduct quarterly janitorial inspections. Coordinate and execute 4 planned tenant events.CGH Technologies, Inc., Washington, DC 2019 - 2023 Operations CoordinatorResponsible for implementing and maintaining the organization's facilities and logistics. Planned and managed purchases for 7 departments. Formatted and edited candidate resumes for proposals. Assisted with maintaining and negotiating contracts with over 10 vendors. Planned and arranged business travel for senior and mid-level staff. Managed the organization's various national and international business memberships. Reviewed and edited travel and other business expenses for senior and mid-level staff. Maintained office and kitchen supplies.Business Analyst (CTR), Federal Aviation Administration (FAA), Washington, DC, 2023-2023 Provided organizational efficiency and administrative support to the Terminal Flight Data Manager(TFDM) Collaborative Site Implementation Team (CSIT). Draft weekly minutes for the CSIT Team in preparation for TFDM implementation at all 5,000+ public US airports. Manage Huddle projects posted by the CSIT manager. Maintain CSIT Teams calendar for upcoming meetings and appointments. Edited presentations, notifications, and correspondence. LeadKnack, White Plains, MD 2018 - 2020Executive Assistant (Remote)Provided administrative support, including calendar management, to 3 C-level executives. Organized company data in SharePoint and Teams. Scheduled all meetings, conferences, appointments, and teleconferences. Prepared and edited communication, including memos, presentations, emails, and social media posts for executives. Arranged all domestic and foreign travel.Candidate's Name /Resume Processed on average 10 travel expense reports in SAP Concur per month. Managed vendor relations, including contract execution. Organized and executed 4 team building and social events annually. Pharmacy Technician Certification Board (PTCB), Washington, DC 2006 - 2018 Manager, Customer Service, 2012-2018Managed all aspects of PTCB customer service to prospective and current certificants (Stakeholders). Monitored, trained, and evaluated 10 onsite staff and offsite call centers in DC and California and resolved escalated candidate and technician issues. The call center volume averaged 1,500 calls weekly. Spearheaded quarterly customer satisfaction initiatives such as implementing a non-opt-out survey response on all customer ticket creation and monitored results by updating online FAQs weekly. Processed CPhT record update requests and assisted stakeholders with verification requests. Provided trade show coordination to major conferences and seminars such as the American Pharmacist Association and numerous state pharmacy conventions. Monitored and answered customer service questions from PTCBs Facebook page. Interpreted and applied PTCB policies to stakeholders and provided ad hoc support to the Associate Director.Manager, Recertification Programs, 2006-2012Facilitated the administration of the PTCB recertification and reinstatement programs and performed special projects in coordination with the Senior Director, Certification Programs Assisted over 200,000k certificants participating in the recertification and reinstatement process. Interpreted and applied PTCBs recertification and reinstatement policies to stakeholders. Collaborated with onsite staff to ensure smooth and effective functioning processes related to their support of certificants completing the recertification and reinstatement programs. Prepared materials for and updated the PTCB website relating to recertifying stakeholders. Coordinated revision and production of the recertification/reinstatement application process. EDUCATIONBachelor of Arts: English with a Minor in Sociology - Trinity Washington University, Washington, DC, 2008Credentialing Specialist - Institute for Credentialing Excellence (ICE), Washington, DC, 2015 COMPUTER SKILLSProficient in Outlook, Gmail, Google Drive, Slack, Wrike, Zendesk, SharePoint, and Huddle Project Management platforms, SAP Concur, Microsoft Office, Microsoft Dynamics CRM, iMIS, AWARE, AvidXchange software, Amazon Chime, Zoom, and Microsoft Teams videotelephony software. |
