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Title Customer Service High School
Target Location US-VA-Altavista
Email Available with paid plan
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Candidate's Name
Altavista, VA Street Address
Phone: PHONE NUMBER AVAILABLE  Email: EMAIL AVAILABLEEDUCATIONBachelor of Arts Concentration: HealthcareManagementGraduated: 03/2016Clinton, IAAdvanced Diploma Concentration: Computer Applications Halifax County High SchoolHalifax, VA Graduated: 6/2003EMPLOYMENT HISTORYShift Manager/Key Holder07/2023-01/2024 Georgia Food, LLC 40 hours perweek Rustburg, Virginia Guarantee the safe keeping of keys and alarm codes. Unlocking the business for customers. Arming and disarming the alarm system, Inspecting the property and business for any safety or security issues. Securing money and other valuables in safes, Shutting down computers, Supervising work, cleaning, and deliveries outside of normal business hours. Overseeing daily operations, Ensuring the business is clean and organized. Assisting cashiers and service providers with customer service and transactions, Approving returns, and other complex customer requests. Balancing registers and recording closing financial information. Training new employees, Monitoring employee compliance to company and legal standards. Perform managerial duties if the general manager is unavailable. Create employee schedules, act as an emergency contact for alarm breaches and assist with inventory and supply ordering. Delegate tasks to employees.Quality Leader/Shift Supervisor 11/2021  09/2023Total Plastic Solutions 45 hours per weekLynchburg, VirginiaPerform routine factory-based /quality standards inspections including cleaning inspection Pre-start, Line Start up inspection, Fabrication Inspection, Glass Integrity Checks, Foreign Body Inspections and GMP Audits. Ensure that operators are appropriately recording and tracking scrap and downtime. Train operators on work instructions and packaging instructions & ensure they are being followed. Train operators on quality alerts issued by the Quality Dept. Use independent judgment to determine if a part defect will meet the established quality standard parameters. Understand where to find customer specific requirements and ensure compliance. Perform hourly checks to ensure visual quality. Make recommendations based on the findings, for adjusting process conditions to ensure that quality standards are met. ISO 13485 Certified Use Data color, Micrometers, Calipers, Indicators, and other hand gages, Blueprint Reading/Load and run programs on Direct Computer Control (DCC)-CMM. Perform basic inspection on DCC-CMM/Probe calibration, Set up of part and/or fixtures, part alignment, measurement of part features, verifying part dimensions with data output from CMM. Perform various warehouse and production line functions to support the packaging of the companys products. Lead Post Molding Operations, performing the essential final inspections of product to be palletized, labeled, and shipped. Write letters and attach reports for customer orders. Fills boxes with required quantity of correct product, printing corrected labels where discrepancies are found. Ensures that the quality of medical, and consumer products, are free from defects and meet company standards; printers are working properly, and date/lot code matches the product being packaged. Production Technician 06/2018  11/2020Innovairre 40-60 hours per weekForest, Virginia Set up, operated and troubleshooted automatic mail inserting machines. Responsible for ensuring personal production needs, exceeded our client's expectations for productivity, timeliness, and quality. Followed all job schedules and deadlines. Used different types of inserting equipment to insert client statements, invoices, checks, etc. Set up and operated Flow masters, W + D Inserters, Inkjets, Friction/Rotary Feed Stations, Videojet Print Mail Imaging System, tabber, Seal and Labeler, Pitney Bowes Meter/Mailing based on job specifications. Performed frequent quality checks during operation, Complete all required paperwork or system entries. Knowledge of HIPPA & maintained integrity. Completed all other tasks as deemed necessary.Production Specialist 03/2006  05/2018Abbott Laboratories 40 hours per weekAltavista, Virginia Operated, tested, and maintained various production equipment on an offshore platform. Worked with CMS contractors to resolve necessary eligibility discrepancies. Coordinated with Supervisor to develop production plan and determine workflow requirements while performing the active step-up supervisor role whenever necessary. Organized job trainings for production team to achieve desired goals. Periodic inventory cycle counting. Developed cost-effective production solutions while maintaining high quality and productivity. Performed root cause analysis of production issues and provided corrective actions. Ensured that final product met quality standards and customer specifications. Ensured that materials were used and handled appropriately to avoid scraps and keep the production facility clean and safe. Compliance with 5S and Standard Operating Procedures (SOPs). Operated the filler to assure proper filling of all products according to filling specifications, including maintaining proper fill weights and troubleshooting the system to maintain optimal performance. Operated capper and monitors/corrected any jams. Monitored pressure gauges, filler speeds and line conveyors. Completed product hookups between filling line and processing, completed product air blows/ water flushes as necessary to achieve timely batch changes with minimal fluid loss. Accurate documentation of all production and quality reports. Interpreted and responded to various alarm conditions on all filling and sterilizing equipment in a safe and timely manner. Operated the sterilizer system within required parameters, completes related documentation and monitors the specifications. Responsible for adhering to product isolation procedures and taking water samples. Responsible for reporting any abnormal equipment functions and product problems to supervision. Responsible for operating all equipment in a safe and efficient manner, reporting accidents/incidents and adhering to all corporate/division/plant policies, procedures, and guidelines. Cleaned bottle dryer and any related filler/sterilizer/capper/loader/un-loader/ labeler and case-pack equipment. Proactively identified and implemented production improvements in my areas of responsibility. TRAINING & TECHNICAL SKILLS Microsoft Word, Excel, PowerPoint, Access, Project, Outlook XP, Gmail, Google Drive, and Doodle. 5S, Healthcare Management, CGMP, Internal Audits, Root Cause Analysis. ISO 13485 Certified RF scanner, Lamination Machines, Scanners and Printers. Quality assurance, Cash handling, Customer service. Time management, Deductive reasoning. Continuous improvement, Insurance Sales, Critical observation. Retail sales, Data collection. Recruiting, Windows, Documentation review, Google Suite. Medical records, Leadership, Medical terminology. Dimensional inspection, Workday, Driving. Complex Business Telephone Systems, Photocopy, Fax.

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