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Candidate's Name
Street Address  28th Avenue NorthSt. Petersburg Florida Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:To allow for parlay of demonstrated organization, customer service, and communication skills proven by 20+ years of successful promotional employment.PROFILE:Motivated, personable business professional with a successful 27+ year track record of a successful promotional employment. Talent for quickly mastering technology. Diplomatic and tactful with professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports and meeting stringent Judicial and States guidelines.Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.SKILLS SUMMARYProject ManagementReport PreparationWritten CorrespondenceGeneral Office SkillsComputer SavvyExcellent Customer ServiceSchedulingProfessional PresentationsPROFESSIONAL EXPERIENCECommunication: Reports/Presentations/TechnologyPrepare complex reports for the Judiciary and my employer ensuring full compliance with agency requirements and tight deadlines.Author professional correspondence to customers.Conduct small-group sessions on procedure changes.Communicate court concepts to customers using layman's terms to facilitate understanding.Rapidly learn and master varied computer programs.Customer Service/Problem SolvingOversee office operations and provide impeccable customer service.Manage all aspects of day-to-day operations as a Manager of Clerk Customer Information CenterSupervision of a total of 20 Court Records Specialists II, 2 Senior Court Records Specialists, and 2 Court Records Supervisors.Scheduling of 24 staff members for approximately 40,000 phone calls monthly.Compliance with all Florida Statutes, Rules of Court, Administrative Orders and Policies and Procedures requirements.EMPLOYMENT HISTORY:Clerk of the Circuit Court  Clearwater FLManager, July 2012 to present, Assistant Manager, 2006 to August 2012, Court Records Supervisor, 1998 to 2006, Customer Service Rep, 1994 to 1998EDUCATION:Special TrainingExperienced Supervisory Training  Florida State UniversityAdvanced Conflict ManagementProblem Solving & Decision MakingProfessional CommunicationCertificatesCertificate of Supervisory Management  Florida State UniversityCertified Public Manager  Florida State UniversityCOMPUTER SKILLSMicrosoft WordMicrosoft ExcelMicrosoft PowerPointRumbaMicrosoft AccessMicrosoft OutlookOdysseyGlobal 360