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Click here or scroll down to respond to this candidateCandidate's Name
Smyrna, GA Street Address
Cell: PHONE NUMBER AVAILABLE/ PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE, EMAIL AVAILABLE PROFESSIONAL PROFILEMotivated self-starter with over 15 years of experience in commercial, retail, educational, warehouse, and public services environments. Responsible for effective delivery of team lead and diversified support to the customer service team. Extensive communication skills, ability to work on multiple tasks simultaneously, and balance priorities utilizing strong organizational skills. Take initiative and have the ability to work independently and as a team member offering assistance even in the face of adversity or criticism. HARDWARENETWORKING, APPLICATIONS, DIGITAL DESIGN, PC, MAC and compatibles SOFTWAREMS Word, MS Excel, MS Access, MS Powerpoint, Windows, MS Outlook, Internet Explorer, CanvaEducationUnion County College, Elizabeth, NJChildhood DevelopmentElizabeth High School, NJGeneral StudiesEMPLOYMENT HISTORYSodexo@ Grady Hospital- Atlanta, GA(12/2022-current) Supervisor (patient service and retail) work in compliance with hospital policies, procedures and government regulations. Collaborate with managers to maintain daily operations Work with and help develop employees leadership skills through coaching and giving tasks that need to be completed. Proficiency in point of sale (POS) systems and retail management software Experience with inventory, merchandising, and display planning Operated cash register, collected payments, credit payments, and provided accurate change (also placing change orders and deposits) Experience in opening and closing down the cafeteria before and after business hours Contributed to team safety and productivity by removing safety hazards and keeping areas well stocked Knowledgeable on grills, fryers, steamers, and ovens. Capable of handling a shift of 20+ people.Performance Food Group- Elizabeth, NJ(10/2018-08/2021 ) warehouse coordinator Warehouse Operations ManagementShipping and ReceivingInventory Oversee staff in counting, weighing, and identifying shipped items;reconcile materials against invoices, bills of lading, and customer orders. Doctors Office (gastroenterologist and PCP) Manhattan,NY(06/2016-09/2018) Answer multi-line phones and either direct the caller to the appropriate party or handle the callers needs muself Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents Process payments from patients for co-pays and uninsured visits Schedule appointments for new and recurring patients based on Physician and availability Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services Maintain hard copy patient records as well as the files Provide patients with support and guidance as needed Verizon-Clark, NJ (03/15-11/17)As Assistant Manager and sales consultant my responsibilities included: Sales Results: Meet and exceed quota/revenue. Demonstrate equipment functions and network capability. net activations, customer renewals, accessories, handsets, and enhanced services. Perform rate package evaluations and propose solutions that best benefit the company and the customer. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all awireless products, services, industry and competitive trends.BARTENDER/TRAINING MANAGER, 07/13/2015 to 02/13/2016 AppleBee's-Clark, NJAs a bartender/ training-manager my responsibilities included: Reutilizing high levels of energy and superior multi-tasking abilities to quickly fill drink orders in an extremely fast paced establishment. set up my area before opening the restaurant and closing. carefully checked identification of all customers to ensure compliance to state alcohol regulations continually stocked bar with glasses, ice, liquor, garnishes, and other supplies. Maintained inventory and high levels of cleanliness. Poured mixed drinks, took payments, and waited on guests sitting at the bar. trained and supervised new hires with company customer service policies, procedures, and health/safety regulations.International House of Pancakes (IHOP) Elizabeth, NJ(05/2010-05/2014)As a Server/Hostess/Manager responsibilities included: Warmly greet and acknowledge guests upon arrival. Develop and maintain professional functional working relationships with IHOP employees and guests. Execute the "Service success Steps: per the IHOP Standard Operating Procedures(SOP) to ensure a high quality guest experience. Handle guest experience. As well as guest complaints using L.A.A.F. procedures in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return. Communicate guests food orders and service requests to appropriate team members to meet guests expectations. training consultant and adviser for group practice management by assisting in establishing policy and curriculum on matters pertaining to training and leader development. Memorize and apply IHOP terminology, abbreviations, methodologies, and plating menu knowledge. Serve guests quickly, efficiently and with complete knowledge of food and beverage menus. Comply with all local and Sop health, sanitation, and safety guidelines. Clear, clean, reset tables, clean chairs, booths, and floors after guests leave. Laborer/Assistant Supervisor, 05/2014 to 04/2015Bentley Laboratories Edison, NJAs an assistant responsibilities included: Assisting the supervisor with maintaining an outstanding work ethics such as completing a task on time weather it was rework or a new order. Opening and closing orders such as reconciliation. making sure that everything was accounted for. Preparing labels for the outgoing shipment. Placing them on properly after printing them out. Using caution when hand Scanning and matching the item number/description in the computer system then signing off on them before the task can be started. Supervised, Developed, and engaged the hourly package handler workforce while ensuring that the working environment is safe, cleaned, and productive. Teamwork oriented with the ability to work in a learning environment. Achieved to meet the exceeded performance expectations Strong sense of pride and responsibility for the maintenance of department areas. Manage payroll, inventory, and sales.FedEx Ground Edison, NJ(09/09-05/10)As a team leader, my responsibilities included:Providing front-line management for dock operations.Supervised, developed, and engaged the hourly package handler workforce while ensuring that thethe working environment is safe, clean, and productive.Interceded with the supervisor on behalf of the team to inform the supervisor of performance managementissues/problems and to recommend/request related actions, such as assignments, reassignments,promotions, tour of duty changes, peer reviews, and performance appraisals.Enforced established policies, procedures, guidelines, and standards.Prepared reports and maintained records of work accomplishments and administrative information as required, and coordinated the preparation, presentation, and communication of work-related information to the supervisor.Reported to the supervisor periodically on team and individual work accomplishments, problems,progress in mastering tasks and work processes, and individual and team training needs.VOLUNTEER HISTORYOPTIONS GROUP HOMEEdison, NJHealth Care Aide (caregiver) Provided residents with daily care, such as meals, laundry, house-cleaning, home maintenance, medical assistance(remind the patients to take their prescribed medicines), and hygiene assistance. Prepared daily meals Planned daily recreation and eventsHEAD START DAYCARE FACILITYEdison, NJTeacher's Assistant Helping the children learn to work well with others and interact with their peers. Helping the children become independent thinkers and problem solvers Provided learning readiness in math, language arts, and all the basic conceptual skills at the appropriate age level assisted in the identification and referral of children who may have various learning disabilities; physical problems, visual, hearing, speech or behavioral disabilities. CERTIFICATIONS SERVSAFE CERTIFIED IN CHILD DEVELOPMENT CFA VIRTUAL LICENSEE TRAINING PROGRAM |
