Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-IL-Peoria Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Peoria, IL Street Address
SUMMARYPersonable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLSComplaint HandlingProduct KnowledgeData CollectionCall ManagementData EntryEXPERIENCECSR, HGS - Hinduja Global Solutions, April 2024-Current Peoria, ILConsulted with customers regarding needs and addressed concerns. Asked probing questions to determine service needs and accurately input information into electronic systems.Updated system with order specifics and customer details, preferences, and billing information.CSR, SureSource, March 1986-March 2009Peoria, ILEducated customers on special pricing opportunities and company offerings. Asked probing questions to determine service needs and accurately input information into electronic systems.Demonstrated excellent verbal communication skills when interacting with customers. Maintained records of customer interactions, transactions, comments, and complaints. EDUCATION AND TRAININGAssociate of Applied ScienceMedical Secretarial, Spoon River College, Canton IL May 1984 ACCOMPLISHMENTSWas awarded a trophy for top Quality in the department. Won CSR of the month.Won Service of the year