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Title Front Desk Customer Service
Target Location US-FL-Melbourne
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Merion DriveMelbourne, FL Street Address
Telephone:PHONE NUMBER AVAILABLEEmail:EMAIL AVAILABLEHighly organized and detail-oriented with 11 years of experience in managing front desk operations. An extremely devoted individual with a stellar background in exceptional customer service, excellent verbal and written communication skills, multi-tasking, excellent organizational and time management skills.Work experienceReceptionist/Warranty CoordinatorAdams Homes - Melbourne, FLOctober 2018 to December 2023Greeted all incoming visitors.Answered multiple telephone lines and routed calls to the right department.Perform administrative duties: Typing/filing/copying/scanning/faxing/emailing/distribute and sorted mail/design memos and flyers.Processed invoices and resolved all problems with invoices.Submitted work orders to contractors.Distributed weekly payroll checks.Proofreading of documents paying close attention to details for completeness and accuracy.Prepared quarterly and monthly reports.Proficient Microsoft Office Suite: Word, Excel, Outlook, PowerPoint.Scheduled appointments for Production Manager/Superintendents /Contractors.Ordered weekly office supplies and stocked supply room.Attended weekly meetings.Ability to perform in fast-pace work environment and meet deadlines.Communicated effectively with homeowners, contractors and staff.Explain policies and procedures to homeowners and answered questions regarding warranty issues.Organized/prioritizes/problem solve.Prepared files and close files with completion of work assignments.Maintain confidential with all files.Maintained clean work environment.Front Desk ReceptionistTinley Park Nursing Home - Tinley Park, ILJuly 2011 to August 2018Greet all visitors to the nursing home, answering questions and guiding them to proper location.Answer phones, took messages, and return phone calls.Organize transportation for patients who needed to keep appointments at outside facilities.Design pamphlets and documents regarding nursing home information for potential residents.Perform clerical duties such as copying, faxing, emailing.Sort and organize incoming mail on a daily basis.Process paperwork for new residents, communicating with families, doctors and nurses.Train new Nursing Home Receptionists in all aspects of the job.EducationAssociate in Science (AS) in Assisted Living AdministrationEverest University - Chicago, ILNovember 2012 to July 2014SkillsProofreadingTypingMedical Office ExperienceCustomer serviceWorkdayOrganizational skillsMicrosoft OutlookAdministrative ExperienceAccounts payablePayrollData EntryMicrosoft ExcelMicrosoft PowerpointFilingCustomer serviceClerical experienceAdministrative experienceClerical ExperienceMicrosoft WordFront desk

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