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Click here or scroll down to respond to this candidatePROFILE SUMMARY:Detail-oriented Quality Assurance Officer with extensive experience inreal estate closings, sales support, and customer service. Demonstrated a history of delivering smooth transactions, resolving concerns, and building strong relationship with clients. Adept at collaborating with diverse teams and adapting to evolving responsibilities. Seeking to leverage transferable skills into a successful career as a Mortgage Loan Originator. Motivated to excel and make valuable contributions to the organization's success. TIELE Chelly MATHESPROFESSIONAL WORK EXPERIENCE:Quality Assurance Officer Jun. 2022 PresentHoliday Inn Club Vacations Kissimmee, FLConduct real estate closings, ensuring everything goes smoothly and reducing problems for both new buyers and existing owners.Assist the sales teams with specific administrative tasks to make operations run more smoothly.Resolve purchaser issues through special assignments, prioritizing customer satisfaction.Manage walk-in cancellations and owner calls by demonstrating strong communication and problem-solving abilities.Collaborate with sales for professional responses to inquiries, fostering positive client interactions.Implement strategies to enhance communication and satisfaction with new owners during the confirmation process.Contribute to reducing completed sales issues, emphasizing quality assurance and customer retention.Quality Assurance/Closing Officer Mar. 2011 Jun. 2022 WESTGATE RESORTS Kissimmee, FLConducted real estate closings, ensured smooth processes, and minimized sales issues for new buyers and existing owners.Provided specialized administrative support to sales departments, resulting in increased operational efficiency.Resolved buyer issues through specific tasks, with a focus on customer happiness.Collaborated with sales to provide professional responses to questions, leading to favorable client engagements.Improve communication and ensure new owners are satisfied by introducing solutions to address difficulties.Assisted with eliminating completed sales challenges, focusing on quality assurance and client retention.AREAS OF EXPERTISE:Real Estate ClosingAdministrative SupportProblem ResolutionClient Relationship ManagementMultilingual CommunicationSales and MarketingTeam LeadershipStrategic PartnershipsInventory ReportingTelemarketing SupervisionClient AcquisitionPresentation SkillsBusiness Operations SupervisionOrganizational SkillsCustomer Service ExcellenceBusiness Growth StrategiesDetail-Oriented ReportingPerformance EvaluationLANGUAGES:Portuguese : NativeEnglish: Full Business ProficiencySpanish: ConversationalCONTACT:Windermere, FL 34786PHONE NUMBER AVAILABLEEMAIL AVAILABLEOwner/General Manager Jan. 2002 Apr. 2007Pura Vida Resort, Praia Do Espelho Bahia, BrazilCoached a multicultural team to great heights through teamwork and excellence.Oversaw daily activities to ensure the smooth operation of the resort.Created and carried out the resort's theme to ensure that guests had an unforgettable stay.Developed key alliances, which boosted credibility and supported expansion.Assisted with decision-making by generating comprehensive sales and inventory reports.Demonstrated exceptional leadership skills, which played a role in the development of Pura Vida Resort. Telemarketing Supervisor Jul. 1999 Dec. 2001Atento of Brazil Porto Alegre, BrazilPromoted from a pool of 30 candidates to supervisor in Porto Alegre.Managed a team of 40 telemarketing professionals to ensure performance and quality.Secured new clients through presentations, proposals, and cold-calling.Conducted monthly team reviews and provided positive feedback.Created reports for senior management that provide insights into team performance. LICENSES:Florida Public Notary LicenseFlorida Real Estate Sales Associate LicenseMortgage Loan Originator (MLO) LicenseREFERENCES:Available upon request.EDUCATION:Universidade Luterana do Brasil (ULBRA) Canoas, Rio Grande do Sul Physical Education |
