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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEwww.jelbdesign.comhttps://LINKEDIN LINK AVAILABLEInman, SCGraphic DesignerAccomplished Graphic Designer with a proven track record of delivering innovative social media strategies and comprehensive graphic design solutions.Excels at driving engagement and developing visually compelling marketing materials, from internal communications to corporate branding. Demonstrated ability to increase operational efficiency and customer satisfaction through meticulous project management and skillful training. Leverage expertise in graphic design and customer service to enhance user experience and foster strong client relationships. Committed to excellence and adaptability, consistently implement improvements and thrive in dynamic environments, balancing a diverse array of responsibilities with unwavering dedication.Areas of Expertise: Website Content Management Training & Development Client Relations Brand Management Marketing Collateral Development Project Management Graphic Design Social Media Strategy Operational EfficiencyAccomplishments: Provided consultation services to Areas, USA, and executed freelance graphic design projects, demonstrating versatility and expertise in the field. (Ref Pamela Ramis) Demonstrated expertise beyond initial scope, leveraging graphic design, photography, and social media expertise for newsletter and social media content. Achieved consistently high-quality visuals (meeting or exceeding standards) across diverse projects (job fair promotions, magazine ads), enhancing brand perception within the industry. Secured repeat business for future projects. (Ref Pauline H. Armbrust) Cultivated an online presence on Twitch as a content creator while maintaining a full-time Graphic Designer role. Increased Twitch followers to over 300 (319) and peaked at 80 subscribers in December 2023. Garnered over 300 (326) followers on X platform and managed to amass 411 followers on TikTok in less than 6 months. Achieved 7,827 post impressions in the last 30 days and a record of 9,580 impressions in December 2023. All while simultaneously juggling responsibilities as a Graphic Designer, Graphic Design Consultant, Freelancer, and former Print Center Manager.Career Experience:JELB Design, Inman, SC Apr 2018 PresentFreelance Graphic Designer Work from HomeManaged all aspects of graphic design services, including client relations, project coordination, and administrative oversight for JELB Design. Conducted comprehensive research and developed creative concepts tailored to client specifications, ensuring high-quality project outcomes. Handled financial operations such as budgeting, expense tracking, and tax documentation to maintain business efficiency.Secured and fulfilled design contracts, generating over $42,000 in gross revenue for JELB Design.Streamlined client information management, improving efficiency in contracts, billing, and invoicing processes.Enhanced client satisfaction through meticulous ideation and revision cycles based on feedback.Implemented effective file management systems, ensuring organized and accessible project archives.Areas, USA - JELB Design, Inman, SC Oct 2023 April 2024Graphic Design Consultant Work from HomeManaged social media design (LinkedIn & Instagram) from concept to execution. Delivered exceptional design solutions for diverse company needs.Crafted visually compelling internal documents (presentations, pitch decks, newsletters).Designed POS signage, employee/stakeholder acknowledgements, and website/blog graphics.Provided ongoing design support, ensuring brand consistency across all platforms.Office Depot, Greenville, SC Jun 2023 Oct 2023Retail Print & Client Services Supervisor Key CarrierManaged Print Services operations, ensuring all customer orders were produced accurately and on schedule. Trained associates in equipment use and maintenance, optimizing production workflow and minimizing downtime. Coordinated service requests and support across departments, enhancing overall customer experience and store efficiency. Implemented new ordering systems within Print Services, significantly improving order placement and customer engagement. Conducted routine audits of cash handling and transactions, upholding company financial policies and loss prevention standards.Maintained store presentation and merchandising according to company guidelines, contributing to a welcoming and professional environment.Facilitated community outreach and in-store events, fostering relationships with local businesses to drive foot traffic and enhance customer loyalty.Provided comprehensive training to associates, elevating their product knowledge and sales techniques.Increased print service turnover by introducing and training staff on new ordering systems, resulting in a 70% rise in new orders through the updated processes.SITEL Group Stash Campaign, Spartanburg, SC Aug 2020 Feb 2021Call Center Customer Services Agent/Senior Agent Work from HomeFacilitated customer interactions for Stash investing and banking services, ensuring efficient account management and problem resolution. Escalated complex issues, providing guidance and support in a remote work environment. Engaged in continuous learning to stay abreast of application updates and service enhancements. Collaborated with team members to refine customer service strategies and repair relationships.Achieved promotion to Senior Agent within first quarter of employment due to exceptional customer service delivery.As a Senior Agent, led customer recovery initiatives, aimed at restoring satisfaction and trust through direct outreach to dissatisfied clients.Additional Experience:Print Center Associate, Office Max, Spartanburg, SCEducation:Bachelor of Science in Graphic DesignThe Art Institute of Pittsburgh Online Division, Pittsburgh, Pennsylvania, 2018Associate of Applied Science in Graphic DesignKings College, Charlotte, NC, 2011Areas of Study:Illustration, Typography, Corporate Identity, Color Theory, Photography, Digital Image Manipulation, Web Design, Animation, Dimensional Design, and more.Honors & Achievements:Presidents List, Deans List, Kappa Pi Honors Society, National Technical Honors SocietyTechnical Skills:Advanced: InDesign, Illustrator, Photoshop, Canva, Camera Raw, Affinity DesignerIntermediate: After Effects, Premier Pro, WordPress, SquareSpace, OBS Studio, StreamElementsNovice: Animate, Lightroom, Figma, Blender, Clip Studio Paint |
