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Marketing SpecialistExperienceLanguagesYears of Experience:Decode plans accurately based on their documents.Keep coding up-to-date for all plan renewals.Create and manage HRA processing plans.Check and test plans when needed for accuracy.Manage programs for sharing prescription accounts. Provided comprehensive assistance for account access, personal information updates, billing inquiries, and enrollment processes.Successfully addressed customer concerns, resulting in a 20% or higher account retention rate.Facilitated training coordination and logistics for local and international staff.Conducted research on products and services formanagement, sales, and training departments.Provided executive assistance in relocation logistics(products and services) to and from the country.Oct 2023 - Mar 2024Jun 2023 - Sep 2023Jun 2019 - Dec 2020A proactive professional dedicated to enhancingorganizational effectiveness through innovative problem- solving and the development of original ideas. Known for creativity, discipline, reliability, and punctuality, with a habit of swiftly mastering new technologies and skills. Committed to contributing to the success and growth of the team. Plan Coding CoordinatorCustomer ServiceMember AdvisorAdministrative SupportAllied Benefit - RemoteAdministrative SupportIDIQ - Tampa, FLHino Motors Ltd, - Panama, PanamaEMAIL AVAILABLEPHONE NUMBER AVAILABLEContactEducationSkillsBachelor of Science (B.S.)Advertising and Marketingwith Emphasis on CorporateImageCoursesUniversidad Interamericana dePanam - 2022Udemy- Marketing Psychology andConsumer Behavior- Negotiation for MarketersSpanish - Native English - NativeMS Office SuiteCommunicationCustomer ServiceData AnalysisAdministration4310 W Spruce St, Tampa, FL336075+2+ |