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Insurance Claim Processing System Interactive Learning Solutions, Mumbai, IndiaProblem statement: This Large Insurance company has successfully automated several key processes, including Insurance Application, Issuance, and Premium Collection. However, the Insurance Claim processing remains a manual, time-consuming, and paperwork-intensive task. This manual processing leads to several issues such as prolonged time taken to process claims, high manual effort, reduced productivity, and inefficient data management further slowing down the process. Benefits:Drastically Reduce Benefits: Drastically Reduced Non-Compliance Issues Helped in Strategic Decision Making Responsibilities handed in project d Non-Compliance Issues Helped in Strategic Decision Making Responsibilities handed in projectBenefits: Drastically Reduced Non-Compliance Issues Helped in Strategic Decision Making Responsibilities handed in projectSolution: An end-to-end workflow-based Regulatory Reporting system with a central repository for audit documentation. The system helped Compliance Leaders easily create audits and assign them to Risk officers who further queried the central repository to locate supporting documents for audit and complete the entire procedure in less than an hour. Senior management could track and monitor the status of audits being conducted in their business unit using tableau dashboards, which further decreased non-compliance issues. CONTACT DETAILS100 Flint RoadZip 14221 NYM: PHONE NUMBER AVAILABLEEMAIL AVAILABLELinked In-https://www.linkedin.com/in/padmajamohandasPadmaja MohandasBusiness AnalystRegulatory Reporting System Interactive Learning Solutions, Mumbai, India Problem Statement: A large Investment Bank had to pay a huge penalty for non- compliance. Their risk and compliance reporting processes were manual, outdated, and paper-based. This increased turnaround time, human errors, and decreased productivity. Solution: An end-to-end workflow-based Regulatory Reporting system with a central repository for audit documentation. The system helped Compliance Leaders easily create audits and assign them to Risk officers who further queried the central repository to locate supporting documents for audit and complete the entire procedure in less than an hour. Senior management could track, and monitor the status of audits being conducted in their business unit using tableau dashboards, which further decreased non-compliance issues SUMMARYDynamic professional pivoting to a career as a Business Analyst, leveraging a robust background in sales, administrative support, and life coaching. Recently completed an intensive project implementation business analysis training, executing two capstone projects: investment banking and the insurance sector. Expert at translating complex business needs into actionable solutions, with proficiency in both Agile and Waterfall methodologies. Celebrated for exceptional analytical skills, strategic problem-solving, and the ability to spearhead cross-functional collaboration. Committed to delivering high-quality project outcomes and transforming business processes to achieve. operational excellence. Currently working on ECBA Certification. Dynamic and results-oriented professional with a diverse background in professional coaching, sales, and administrative roles, currently pursuing a Business Analyst certification. Eager to leverage my transferable skills and educational background to secure an entry-level position as a Business Analyst, where I can contribute to analyzing business processes, identifying opportunities for improvement, and driving organizational success. Currently pursuing a business analyst boot cap with interactive learning.coResponsibilities handed in project Collaborated with cross-functional project team members to create detailed requirements documents FRD. As-is and To be State Analysis and Gap Analysis Assisted in documenting project requirements clearly and ensuring traceability. Participated in the identification and prioritization of Business Processes. Assisted in the gathering of business, functional, and non-functional requirements and their review. Partnered with relevant stakeholders to identify operational change impact and additional requirements. Requirement Gathering and Designing Solutions to Business Problems UML Modeling  Process Flow, Mockups, Database Schema, use case diagram Participated in Prioritization and change request Created charts for Data Visualization on Tableau. requirements in a structured and traceable manner. Business analysis skills FRD Creation RequirementGathering andAnalysis. Flow Chart Mockup Screen User Story Acceptance criteria Gap Analysis Use Case Diagram Stake HoldercollaborationSkills MS Office, Excel, PowerPoint, Visio. Jira, Draw.io Visual Paradigm Tableau Balsamiq SQL Google SuitesCOMPETENCIES Adaptable Team Player Collaborative Ready to learn Attention to detail problem-solving OrganizationalSkills Time management ProfessionalismCERTIFICATIONS CertifiedBusiness AnalysisPractitioner ECBA Certificate CSM ICP ACCSolution:Work Experience Self Employed 1/2020 -12/2023Leadership Coach Supported the client in goals analysis and elicited required actions to achieve it. Collaborated with stakeholders or sponsors to manage the expected outcome of coaching. Requested both negative and positive feedback on my coaching. Documented coaching agreements/contracts and all other logistics related to coaching.Responsibilities Handled in the Project Created Epic, User Story, and Acceptance Criteria using Jira Participated in Sprint planning, Backlog refinement, and Estimation Collaborated with stakeholders and other Business analysts Collaborated with the Product Owner to review Change requests. Wrote acceptance criteria using the Gherkin framework. Solutions: To address these challenges, AXA Insurance will implement a comprehensive digital transformation of its claim processing system. The solution will focus on automating the end-to-end claim processing workflow, reducing the reliance on manual tasks, and creating a centralized repository for all claim-related data. Key components of the solution will include Automated Claim Processing, Centralized Claim Repository, and Digital Document Management..BenefitsEnhanced customer satisfaction, staff productivity, cost savings, and higher consumer RetentionAssociate Sales Rep -Employed by Market Source Best Buy Amherst NY 2/2018  6/2019 Elicited requirements from customers to understand their purchase needs Collaborated with other sales associates for Cross-selling Focus on meeting quarterly Sales Target Updated Inventory and documented the days sales Administrative Cum Sales Support Safe Line Tech Services Dubai 12/2005  5/2017 Supported to meet sales target and Ran Business needs assessment Supported Requirements Elicitation and documentation of project contracts Collaborated with Technicians and sent them for site inspection. Liaised with AutoCAD designers and Senior Technicians for the completion of site drawings. Collaborated with stakeholders in variations finalizing and prioritizing it Worked closely with design teams, technicians, and other stakeholders to deliver quality work on time. Adapted to Project changes Committed to providing customer serviceEducation:Bachelor of Science (B.Sc.) From Kerala University, India Reference available upon request.Other CertificationsMini MBA certificatefrom UB, NY.Collaboration Tools Skype Zoom Googlemeet Familiarwith SDLC