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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedin Candidate's Name
SUMMARYBusiness Analyst / Product Owner in Information Technology with over 15 years of professional experience. Enjoy dissecting individual components of a project while staying focused on the overall business direction. Collaborate well with others utilizing strong interpersonal skills to help businesses continue to improve.TECHNICAL / FUNCTIONAL SKILLSJIRA, Confluence, Mural, Lucid Chart, Visio, Product Board, SharePoint, Word, PowerPoint, ExcelAgile and Waterfall SDLC methodologiesKnowledge of (RDBMS) and general database concepts, Basic SQL and UnixLoadRunner 7.8, Timesheets Pro with Cognos Impromptu reporting, Created and utilized test scripts to capture issues and ensure quality of systemsALM - Application Lifecycle Management, AMC Avalanche Mobility Center for device managementRFID Radio Frequency Identification system, AMS Advanced Marketing SystemGeneral Workday, Workday Integration, ARS - Remedy Action Request System, SmartsheetGeneral PeopleSoft 8.1, BottomLine, Asset Center, BAC, WebLogic 8.1 & Vertex applicationsPROFESSIONAL EXPERIENCEEliassen Group, Cincinnati, OH - Remote 05/2022 05/2024Senior Business Analyst / Product Owner consultant to client Kroger - Supply Chain OperationsGathered Requirements through the coordinating with both small and large audiencesAdapted and help champion better alignment to Rules and ProcessesUtilized applications: Product Board, MURA and JIRAIdentified and documented upstream and downstream systems involving Bottle DepositsReviewed and Approved designs for implementations and fixes to applicationsTechnology Partners St. Louis, MO Remote 12/2021 04/2022Product Specialist consultant to client Digital Farming SolutionsCreated user stories in AHA application for developersValidated stories and features in non production and production environmentsCollaborated with Developers to help troubleshoot issues identifiedDemoed new features in system for business stakeholdersSyllogisTeks, St. Louis, MO - Remote 12/2020 11/2021Business Analyst consultant for client CenteneBuilt and used test scripts for regression testing new Icertis applicationHelped create user stories in JIRA for rearchitecting a Provider Vendor applicationCreated and Utilized Confluence page for a ROAM board to help capture the ROAM - Risk / Owned / Accepted and Mitigated activities tied to a projectEnhanced directions for weekly report from JIRA to Excel and ran weekly reportUpdated guide with improved directions and guidelines and walked through updates with teamSyllogisTeks, St. Louis, MO 10/2019 11/2020Business Analyst consultant for client Washington UniversityGathered Requirements to establish integration needs involving legacy system to WorkdayCreated Business Requirement documentsCreated and used scripts for legacy system and cross reference system for Workday integrationCreated Training Documentation for adjustments to legacy systemParticipated in daily Scrum meetingsUTG, St. Louis, MO 06/2018 10/2019Senior Business Analyst consultant to client Charter SpectrumSolicited information from Business and Product Owners located in remote areas to identify and document system functionality along with business purposes to discover duplicate features in applications critical to running the business resulting from a Merger and AcquisitionCollaborated with and communicated findings on a decommission effort to ensure all functionality had been captured and covered in a selected Enterprise application moving forwardWorked with Tech Mobile system and teams used by field technicians to service a spectrum customerCreated User Stories in JIRA 6.4.5Organized and help lead discussions gathering information with follow-up to transform an existing enterprise business process to a new business process which spans multiple departments and systemsSAIC, St. Louis, MO 03/2017 10/2017Senior Business Analyst / Senior Software Systems Engineer consultant to NARASolicited information involving Case Management Reporting System (CMRS) applicationInterviewed user community and business owners to learn, understand, connect and document current processes involving the CMRS applicationCaptured to be Business RequirementsCreated Flow Charts using Lucid Chart to present Business Process flowsLord & Taylor / HBC Shared Services, St. Louis, MO and Jackson, MS 09/2013 09/2016 Business Analyst (Contract-to-Hired) Support Outsourced 09/2016Held position on five teams comprised of: Stock Ledger, Point-of-Sale, common inventory project, RFID and technical marketing support teamFacilitated JAD sessions, captured minutes, created Functional documents and Use CasesHelped to standardize 3 banners into one common system while following an Agile MethodologyCreated functional documents including use cases through JAD sessions and in small groupsParticipated in weekly meeting to review status of tasks along with daily standup callsDocumented process for multiple systems utilizing Microsoft Word, Visio and ExcelValidated POS transactions flowing to downstream applications utilizing detailed test scriptsSolicited information from internal sources and external vender to understand and document the RFID application along with upstream & downstream integrations of the systemImproved documentation for Help Desk to use during initial contact from storesSupported store associates with the RFID application and scanner functionality using AMCCreated and utilized test scripts for RFID application patch rollouts and loaded test scripts into ALMCreated and utilized test scripts for RFID application for a data center moveSyllogisTeks, St. Louis, MO 02/2012 09/2013Business Analyst consultant for clients New Balance, MonsantoNew Balance:Solicited information around internal department support processes; created documentation on these processes; walked through these processes and proposed ideals for improvementSetup and documented scenario of Pingdom and Gomez monitoring applicationsMonsanto:Gathered Requirements for Agronomist Website moving from external hosting to internal developmentCreated Support and User training manuals for AgronomistsParticipated in weekly meetings using an Agile approach to review status of tasks to be completedGathered Requirements and created wireframes for a new application to be accessed via cell phoneNetEffects, OFallon, MO 07/2011 11/2011Business Analyst consultant to client MasterCardGathered Requirements from Business Owners located in Singapore to allow MC to begin issuing the MC World Elite product in the Asia Pacific and the Middle East areasContinued existing project involving business direction for issuance of the MC Black Edition for the European Region while acting as point of contact for MC internal technical teamsParticipated as a team player writing use cases for a global rollout for a follow-the-sun support centerMaryville Technologies, St. Louis, MO 02/2011 05/2011Application Support EngineerSupported external customers using Remedy Action Request system with technical issues reportedPerformed application health checks for systems administrated by Maryville TechnologiesResearched known defects and identified resolutions to issues encountered and reportedSmurfit Stone Container Corporation, St. Louis, MO 02/2002 02/2011Systems Analyst promoted to Business AnalystLead Analyst for Remedy Application Acted as Project Manager for system upgradeAdministered, Troubleshot, Gathered Requirements, Developed, Documented, Tested and Trained customers on Remedy in addition to other systems to ensure successful Production rollouts, and for a Data Center moveStreamlined business objectives and helped resolve inefficiencies within the IT DepartmentTrained users on Timesheets application and was Project Manager for system upgradesGenerated Cognos Impromptu BI reports against data in the Timesheets applicationUtilized LoadRunner application to perform Load/Stress tests for various window based applicationsActed as point of contact and liaison for purchase of; Lease-O-Later software used by Corp Lawyers, Tax server used by Corp Tax Department, ReD1 Credit Card software used by Cash OperationsUploaded Tax information in 1099 Pro application to Federal Government for years 2005 - 2008Participated in multiple Disaster Recovery exercises and helped coordinate move to new data centerCross-trained on Mercurys BAC Monitoring Tool applicationAdministered Vertex Tax and Web Logic applications both integrated with SAPADDITIONAL RELEVANT EXPERIENCECPI Corp. St. Louis, MO - Programmer Analyst/Remedy Administrator-DeveloperSmurfit Stone Container Corporation, Alton, IL - Helpdesk AnalystEDUCATIONMaster of Business Administration / CMIS specialization - Southern Illinois University, Edwardsville, IllinoisBachelor of Science in Management Information Systems - Southern Illinois University, Edwardsville, Illinois |
