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Click here or scroll down to respond to this candidateKELLYLERETTEOFFICE MANAGERPHONE NUMBER AVAILABLEEMAIL AVAILABLEIndependence, MO Street Address
CONTACTSKILLS Cash Handling Payment Processing Verbal and Written Communication Job Assignments Shipment Preparation Schedule Management Opening and Closing Procedures Customer Experience Management Energetic and EnthusiasticStrategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.CAREER OBJECTIVEShift ManagerArby's, Blue Springs, MOCashierRetail Rebel, Belton, MOOffice ManagerJohnson Constuction Company, Kansas City, MOEXPERIENCESeptember 2020 - October 2023 Established and maintained positive and professional employee relationships. Addressed customer complaints and resolved conflicts. Balanced cash drawers and resolved financial discrepancies using receipts and financial documents. Created staff teams and delegated work tasks to increase productivity. September 2019 - September 2020Operated cash register and accurately processed payments, returns, and exchanges.Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. Provided efficient and courteous service to customers. September 2001 - September 2017 Implemented office procedures, creating streamlined processes. Supervised administrative staff, driving front office operations and continuous workflow.Resolved customer inquiries and complaints with timeliness and professionalism.Leveraged multi-line phone system to answer and transfer calls to staff members. Created and maintained filing systems to ensure accurate record keeping. Payroll ClerkWestern Missouri Mental Health, Kansas City, MOAccounts Payable ClerkHumana Health Care, Kansas City, MOBookkeeperLangley Auto Wrecking and Recycling, Kansas City, MO Office ManagerShur Start Battery, Kansas City, MO Maintained confidential records relating to personnel matters. Coordinated with vendors to purchase necessary supplies in a timely manner. Responded to customer inquiries via phone or email in a professional manner. Created staff schedules based on established guidelines and priorities. Monitored inventory levels and placed orders when needed. September 1997 - September 2000Updated payroll records by entering changes in exemptions, insurance coverage, and savings deductions. Generated and distributed paychecks to employees. Prepared payroll tax reports and submitted to appropriate agencies. September 1996 - September 1997 Matched invoices to purchase orders and received goods. Processed employee expense reports in accordance with company policy. Filed, sorted, and compiled documents related to accounts payable actions. Responded to client inquiries and immediately resolved issues. September 1990 - September 1995 Balanced ledgers and accounts to identify discrepancies. Monitored cash flow and budget adherence to support profitability. Reviewed invoices and payments for accuracy before processing. Ensured timely submission of sales tax returns in order to avoid penalties from state agencies.May 1987 - September 1990Resolved customer inquiries and complaints with timeliness and professionalism.Supervised administrative staff, driving front office operations and continuous workflow. Implemented office procedures, creating streamlined processes. UMKC, Kansas City MissouriEDUCATIONReferences available upon requestREFERENCES |
