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Click here or scroll down to respond to this candidateCandidate's Name
Grovetown, GA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
To make use of my interpersonal skills to achieve goals with a company that focuses on customer
satisfaction and customer experience.
Authorized to work in the US for any employer
Work Experience
Support Advisor/Customer Service Rep
Teleperformace Call Center-Columbia, SC
October 2022 to June 2024
My position at Teleperformance call center required me to probe, assure and focus on customers needs.
For every call I had to clarify information and research every issue to make sure I provided the best
customer service.
Utilizing resources to provide the best experience and making sure I email information to the customer
regarding their reason for calling in that could be helpful in the future.
I help train multiple new hire classes in the month of August and November of 2023 also February and
March of 2024. While helping train each class I was able to instill confidence in the new hires by providing
examples of what the expectations are for the call flow to provide the best customer service.
Awarded by Teleperformance for inspiring employees to express the importance of customer needs.
I was also recognized as employee of the month April and December 2023 which validated my effort
to strive for success.
During team meetings I presented goals and displayed examples for logging, call handling and
escalation metrics which showed a positive impact and made a difference in our percentage as a team
on a weekly basis.
Continuously achieved the highest stat ratings of my team including calls per hour, low call time, and
customer satisfaction.
Operations Manager
Fedex Ground-Columbia, SC
March 2020 to June 2022
As a Operations Manager at Fedex my daily task required me to plan, organize, staff, direct and
control specific day-to-day operations. Gaining that experience from Fedex allowed me to enhance better
performance in my skill set.
I set monthly goals and shared effective strategies with my colleagues to impact the work environment,
turnover rate and staffing.
During work hours I displayed flexibility and appropriate sense of urgency, while leading and engaging
employees in a positive and professional manner.
My leadership lead to multiple accomplishments within the company and I was acknowledged for going
to different facilities for helping them improve on things such as staffing, planning and utilizing resources.
Acknowledged by Fedex I received a Bravo Zulu award for outstanding performance beyond normal
job expectations.
Stock Lead
Forever 21-Columbia, SC
August 2018 to March 2020
Lead overall store earnings by driving top line sales and maintaining standards to positively impact
the customer experience.
Partnered with colleagues from multiple facilities to plan and share strategies for holiday and back
to school shopping.
Processing and placing merchandise to create an aesthetically pleasing store according to company
guidelines.
The role also required me to meet expectations and monitor inventory. My leadership skills had an
impact on my peers which allowed everyone to work in a positive environment.
Education
BBA in Business Administration
Benedict College - Columbia, SC, US
August 2014 to December 2018
Skills
Effective at listening, strategizing and executing.
Exceptional oral & written communication skills.
Customer service
Communication skills
Team management
Marketing
Leadership
Technical support
Organizational skills
Supervising experience
Live chat
Software troubleshooting
Computer literacy
Administrative experience
Phone etiquette
Benefits administration
Cold calling
Customer service
Sales support
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