| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLE Professional IT Administrator, Manager and Consultant with 12+ years of increasing responsibilities in technical leadership, information technology, and supervisory duties. Expertise in organizational IT infrastructure support, virtualization, storage, access, and server management; knowledge of OS upgrade cycles, patch management, server setup and administration, VPN, and computer security principles. Proven diagnostic abilities with attention to detail and ability to work effectively in various environments.EXPERIENCESEPT 2019 PRESENTSENIOR IT OPERATIONS ANALYST, CDW Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for CDW customers Coordinating Level 1 and 2 technical support in CDW Managed Services environment Provide 24-7 support to critical systems and ensure availability objectives are met Handle several issues simultaneously in fast paced and constantly changing environment (i.e. troubleshooting network connections and devices, servers, etc. while responding to emergencies) Maintaining SLAs in customer production environments Reviewing assigned service requests daily providing status updates to clients and coordinating engineer responsesFEBRUARY 2021 PRESENTIT CONSULTANT-INFRASTRUCTURE, ACCLIVUS INC. Currently developing IT structure for 130 employee non-profit organization Created logical infrastructure design for organization, including network security, domain, database server, application server and backup Procured, installed and configured main office Active Directory domain and file server Procured, installed and configured REDCap server instance in AWS environment Currently configuring office firewall and security plan, including encryption strategy and network access Currently configuring software server for office staff Currently configuring back up strategy Currently developing IT Policy and Procedure protocols for organization office staff Coordinated hardware and software purchases including servers, network equipment, laptops, Operating System installation packages and licenses, and MS Office software Currently analyzing and developing support plan for six satellite offices Coordinating transfer of proprietary data from third party hosting source to internal database 2OCT 2016 AUG 2019MANAGER/FOUNDER, TEKKEEZ TECH REPAIR Managed day-to-day operations for retail IT device repair franchise Managed on-site installation, repair, maintenance and test tasks Planned employee schedule and repair assignments Diagnosed system and application issues on WIN OS and Linux instances Created and updated store operation procedures and HR guidelines Repaired and troubleshoot PC hardware systemsMAY 2011 SEPT 2016IT ADMINISTRATOR, UIC SCHOOL OF PUBLIC HEALTH Provided Tier 1-2 support for end-user and server systems across 5 departments with 600 faculty, staff and students via RT and SCCM Maintained SAN storage on HP hardware for Windows environment Monitored CommVault Simpana 10 console for tape backup environment Maintained VMWare ESXi OS instances, managing 40 Windows-based Virtual Machines Supported proprietary applications in IIS Monitored IBM BigFix instance for 500 endpoint environment Evaluated and upgraded existing system hardware based on end user requirements Installed, integrated, customized, configured, and tested new systems and hardware Resolved configuration conflicts and errorsEDUCATIONAUGUST 2006BACHELORS OF ARTS, PSYCHOLOGY, HAMPTON UNIVERSITYDECEMBER 2024MASTERS OF SCIENCE - HUMAN SERVICES, LIBERTY UNIVERSITY SKILLS/TECHNOLOGIESWindows OS versions XP, 7, 8, 8.1, 10 and 11; Active Directory; Microsoft 365 administration; Windows Server OS 2003-2019; CISCO iOS; IT Technical Documentation; Knowledge Base Documentation; ServiceNow Platform; SharePoint administration; Storage Area Network Management; Microsoft Teams; VMWare Administration; CommVault Backup; Azure; HP ProLiant; IBM BigFix; Linux administration; Server Room and Data Center server installation and administration; Fiber & Cabling; Exchange Server; Windows Patch Management; Change Management Documentation and Implementation |
