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Title Medical Assistant Primary Care
Target Location US-MI-Detroit
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2SKILLS, KNOWLEDGE AND ABILITIESStrong computer proficiency in Microsoft Office programs and Citrix CIS.Excellent organizational and planning skills.Ability to make independent decisions.Ability to manage complex issues creatively and effectively.PROFESSIONAL EMPLOYMENTJuly 2023  CurrentEarly Intervention Specialist  MATRIX Human ServicesCompletes all clinical documentation (such as intakes, progress notes, etc.) fully and within the designated time frames.Completes all administrative documentation (such as grant data submission, progress notes, etc.) fully and within the designated time framesParticipates in ongoing trainings to increase skill level relating to outreach, client relationships, counseling skills, health education and risk reduction, HIV knowledge etc.Educates, coaches, and empowers patient and uses motivational interviewing techniques and strategies to help patient identify and adhere to health treatment and behavioral goalsCoordinates ongoing navigation and logistical support for appointment keeping reminders, transportation, childcare arrangements and other barriers. Accompanies patients to routine HIV primary care appointments and to other health care and social service encounters and advocates on behalf of patient to assure smooth transitions and successful care integrationConsults with medical providers and interdisciplinary team to coordinate services and efforts. Provides medication adherence support to patients based on needActively refers and links clients to other medical services, community resources and social or behavior support services and provides intensive follow upEngages and empowers the client in navigating the medical and social service delivery systems through modeling and teaching clients how to access and follow up with service providersApril 2015- July 2023QUALITY IMPROVEMENT SPECIALIST Detroit Medical Center/Harper University HospitalResponsible for data abstraction and statistical analysis of data.Maintain integrity of reporting mechanisms.Abstract and report to The Joint Commission (healthcare accreditation organization) several process improvement requirementsMaintain and manage process improvement data. Educate physicians, nurses and other clinical staff on the proper documentation requirements in the clinical Electronic Medical Record system in order to meet and maintain regulatory requirements for agencies such as The Joint Commission, Surgical Review Commission, Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program and the Michigan Bariatric Surgical Collaborative.Work closely with bariatric surgeons and their staff to ensure required standards are being met.Compiled data and generated reports for quality performance reviewPerformed routine quality audits, reviews and monitored various operations functions to ensure quality standards, procedures and methodologies are being followed.Assist with training documentation and development of new processes and proceduresRemain current with all guidelines, work instructions, etc.January 2000 - October 2004Medical Assistant -Detroit Medical Center/Hutzel University HospitalAsset with minor office proceduresScheduled outpatient testing and inpatient surgical proceduresMaintained accurate medical records and documentationNovember 2004  September 2015Lead Medical Assistant  Harper Bariatric Medicine InstituteDeveloped policies and procedures for call centerScheduled the Bariatric procedures for each patient cleared by surgeryImplemented new and progressive workflow for efficient chart reviewsImplemented system-wide computerized patient complaint tracking systemDeveloped and implemented training programs to improve customer relations and patient/visitor satisfactionEDUCATIONCertified Medical Assistant

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