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Click here or scroll down to respond to this candidateCandidate's Name
La vergne, TN Phone PHONE NUMBER AVAILABLE EMAIL AVAILABLE:EMAIL AVAILABLEPROFILE SUMMARY:A recent Networking and Communications Management graduate with knowledge and skills in the IT field that would like to contribute towards an entry-level position and to the continued growth of your organization.EDUCATION/CERTIFICATION:Certifications:CompTIA Healthcare IT TechnicianMicrosoft Certified Solutions Associate (MCSA): Windows 7 (in progress)Microsoft Certified IT Professional (MCITP): Windows 7 (in progress)Microsoft Certified Technology Specialist (MCTS) Windows 7 (in progress)Bachelor of Science - Network and Communications Management; Anywhere College, Memphis, TNCOMPETENCY:HardwarePC TroubleshootingPC RepairCisco RoutersNetwork InstallationNetwork TroubleshootingPrintersSoftwareWindows XP/Vista/7Imaging (Ghost, ImageX)Windows 2003 r2/2008 r2 ServerActive DirectorySoftware InstallationRemedyBusiness SkillsCustomer ServiceHelp DeskReports & RecordsPhone SupportSupervisor/ManagementWORK EXPERIENCE:Flextronics Nashville, TN Mar 2014- PresentComputer Repair TechnicianTroubleshoot and resolved laptop LCD monitors, motherboard, and hard drive failure that were under warrantyUsed CompTIA computer codes to document hardware failures in the process management softwarePerformed quick checks to attempt to resolve hardware problems. If problems were not able to be resolved, more intrusive troubleshooting was performed before replacing any defective parts.Used manufacturer guides to take apart laptopsReimaged laptops when neededGeneral DeBug Computer Repair Solutions Nashville, TN Jun 2013 Jan 2014Desktop Support TechnicianTroubleshooting hard drive, memory, power supply, and motherboard issues on workstationsReset passwords and created domain accounts using Active Directory Users and Computer toolUsed Symantec Ghost to capture image and push out image to computersUsed Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows XP and Windows 7 computersInvolved with migrating from on-premise Exchange 2007 and SharePoint to Office 365; created Outlook profiles and upgraded MS Office 2003 and 2007 to MS Office 2013Migrated Windows XP machines to Windows 7; added new Windows 7 machines to the Windows domainMigrated and reconfigured users Windows profiles after the desktop migration; reconfigured Outlook, mapped network drives, etc.New Breed Logistics Nashville, TN Aug 2010 - PresentQuality Control CoordinatorAssisted in new business project start-up; including gathering and communicating business requirements, interacting directly with customersActive participant in execution and rollout of the new business project.Lead, support, train, and motivate employees to reach performance and quality goals. Inspects in-process and/or finished production assemblies and sub-assemblies for performance to quality assurance standards.Working from API work instruction giving from Value Added Services engineering team to established operating procedures for new incoming projects.Inventory Control Clerk Jun 2008 - Aug 2010Responsible for identifying, resolving, and finding the root causes of discrepancies and other related inventory errors.Reduced inventory variances to less than 3% by performing blind weekly cycle counts and full inventory counts quarterly.Assisted in the implementation of a new warehouse management system for the southern region of the company.Increased replenishment accuracy 15% by installing an RF scanner to aid in department replenishment cart counts that eliminated the need for paper picking and improved over all USDC.Technicolor Nashville, TN Jul 2007- May 2008Inventory Control ClerkProvide expertise and proactive analysis for process design, revision, implementation, and improvements.Investigate nonconformance issues, and provide root cause. |
