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EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE Sterling Heights, MISUMMARYMotivated IT intern with expertise in Information Systems Management, strong troubleshooting skills, and a passion for technology. Eager to apply academic knowledge in practical settings, provide system administration aid, and support end-users. Committed to continuous learning and prepared to contribute effectively to the team.WORK EXPERIENCEAscension May 2024- PresentField Services Engineer Warren,MIManaged end-to-end PC refresh projects, including hardware deployment, data migration, and system configuration.Installed, set up, and calibrated equipment at Ascension hospitals, ensuring proper functioning.Maintained detailed records of deployment activities, including asset management and inventory control.Conducted routine inspections and preventative maintenance on a variety of equipment, proactively addressing potential issues.Traveled extensively to various Ascension hospitals, managing schedules and maintaining flexibility.Corwell Health Jan 2024  Apr 2024Client Technology Technician Taylor, MIAssisted 24,000 users in password migration to epic (EMR system).Identified, diagnosed, and resolved technical hardware and software issues.Installed, configured, tested, and maintained operating systems, application software, and system management tools.Provided support to end-users in troubleshooting application issues.Trained users on new technology products or services.Metro Valet Parking Mar 2023  Dec 2023System Administrator Intern Detroit, MIResponsible for data accuracy of customer information such as car make, license plate, color, etc.Troubleshooted issues with CVPS systems.Updated CSV files with company data.Continuously improved system processes.Worked with users to determine areas of technology in need of improved usability.EDUCATIONMacomb Community College December 2025Bachelor of Science in Business Administration Macomb, MIMajor: Information System Management GPA: 3.6CERTIFICATIONS & SKILLSCertifications: Introduction to Data Analytics & Fundamentals of IT SupportSkills: Microsoft Office (Excel, Word, PowerPoint) Windows Operating System, Help Desk Support, Hardware and Software Troubleshooting, SQL, Data Analysis, HTML, Problem Solving, Software Installation