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Naladala Prasanthi Email: EMAIL AVAILABLESalesforce Administrator Phone: PHONE NUMBER AVAILABLELinkedin Id: https://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYExperienced IT professional with over 5 years of industry expertise, specializing in Salesforce Administration as QA, Admin and Developer. Proficient in various aspects of Salesforce administration, including user management, production support, and data manipulation. Skilled in creating and managing custom objects, fields, record types, and page layouts to optimize system functionality. Extensive experience in utilizing Salesforce Data Loader for data operations and maintaining data integrity.User Management: Proven track record in managing user permissions, opportunity and account teams, and user provisioning and deactivation processes.Data Manipulation: Expertise in utilizing Salesforce Data Loader for data import, export, and record transfers, ensuring smooth data management processes.Reporting and Dashboards: Proficient in creating custom report types, generating reports, and developing dashboards to support sales operations teams.Configuration and Customization: Hands-on experience in configuring Salesforce features such as workflows, process builders, approval processes, and assignment rules to automate business processes and enhance efficiency.Sandbox Management: Skilled in sandbox creation, refresh, and user provisioning, along with implementing data masking techniques for security.SFDC Automations: Strong understanding of Salesforce automation tools including workflow rules, process builder, approval processes, auto-response rules, and escalation rules.Communication and Problem-Solving: Effective communicator with strong analytical and problem-solving skills, consistently delivering solutions that meet business requirements.Record Ownership Transfer: Capable of facilitating smooth transfer of record ownership between users, crucial for user deactivation or ownership changes.Production Support: Experienced in incident management and tracking of production tickets, ensuring timely resolution and minimal disruption to operations.With a strong foundation in Salesforce administration and a focus on delivering effective solutions, I am committed to driving operational excellence and maximizing the value of Salesforce for organizational success.TECHNICAL SKILLSSalesforce.comSalesforce CRM, Apex Data Loader, SOQL, Workflow & Approvals, Process Builder, auto response rules, Reports, Dashboards, Case Management Automation, Custom Objects.Salesforce CertificationsSalesforce AdministratorSalesforce Developer ISalesforce Platform App BuilderPROFESSIONAL EXPERIENCEProject: SFDC Sales Cloud SupportRole: SFDC Administrator & Support EngineerClient: NetJets Inc., Columbus, OHPeriod: Jun 2022  presentProject Description: This project is all about sales cloud ongoing implementation and support to meet the business needs of private jet company. The users are scattered across geography and supporting US, UK customers.Roles & Responsibilities:User Management  creation and deactivation of users.Production support  Incident management and tracking of production tickets.Account team, Opportunity teams management for US, UK users.Transfer of ownership of records between users as part of user deactivation or ownership changes.Creation and support for report types, reports and dashboards creation.Analysis and follow up on Apex exceptions that occur in production and added to shared mailbox in outlook.Extensive use of data loader for creation or update of data.Project: PIR (Property Information Resource)Role: Salesforce Admin/DeveloperClient: Coca-Cola (KO), Atlanta, GAPeriod: May 2021 to Apr 2022Project Description: Property Information Resource (PIR) application primarily used by business affairs team to negotiate and agree the contract for all types of sponsorships like college/universities, theme parks, talents etc... The scope of the project was to migrate the existing java application to salesforce. This scope involves replicating the functionality in salesforce as-is from legacy application along with data migration. Existing crystal reports been replaced by either salesforce standard reports or Einstein Analytics reports or Conga reports. The main functional flow of the application - Transaction managers creates the accounts and submit for approval. The PIR admins reviews and approves the account. The transaction managers creates the opportunities and submits the quotes for pre-mpac meeting approval. Upon approval of the quote, a contact is created against the opportunity.Roles & Responsibilities:Created salesforce standard page layouts in salesforce lightning.Responsible for the creation of custom objects/custom fields based on the existing legacy data model.Co-ordinated with other developers and owned the data model delivery.Contributed to object mapping and field mapping for data migration.Created salesforce standard reports and dashboard for transaction manager and PIR Admins.Involved in the daily scrum calls and status meetings.Coordinated to maintain the config workbook during development cycle.Contributed to sample data loading for iteration 1 and 2.Created email alerts and email templates.Created workflow rules to update the quote approval based on the approval of the pre-mpac meeting.Contributed for testing after data migration along with functional testing.Project: Escalation ToolRole: Salesforce QA AnalystClient :AT&T, Atlanta, GAPeriod: Sep 2019 to Apr 2021Project Description: The Escalation Tool application primarily used to track the service issues reported by the customers and track them for closure. Escalate the cases automatically as per the service contracts and entitlement process of the service cloud. In order to support the case management effectively, the routing of the cases based on the type and sub type or nature of the case to the correct queue was key functionality. Creation and availability of the knowledge and capturing of the lessons learnt helps the agents to effectively handles the cases.Roles & Responsibilities:Analyze the requirements on Salesforce Case management, case teams, escalation process etc.Crate the test scenarios and test cases to mee the requirements on service Cloud.Understand the design or solution document created by development team.Execute the test cases in system test environment (QA Sandbox)Support the UAT testing for the business users in UAT sandbox(full copy).Validate the bug fixes in test environment(QA).Provide the status update and progress on testing.