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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfileOver 15 years of restaurant experience while building outstanding relationships with Partners, Brand Representatives and Owners.Dedicated manager with strong work ethic, excellent organizational skills and the ability to grasp new concepts quickly and efficiently.Experienced in operations management, sales, budget development, staffing, and cost control.Adept at communicating effectively with customers, vendors, and staff.Able to motivate employees to perform at their maximum potential. HighlightsRevenue Generation Exceptional TrainerInventory Management Customer SatisfactionEmployee Relations Persuasive CommunicatorMotivational Leader Resourceful Problem Solver AccomplishmentsConsistently exceed daily, weekly, and monthly sales targets by 10-25% while maintaining costs and keeping employee turnover low.Maintained expenses below budget through accurate planning, waste reduction, purchasing and cost- effective operating procedures.Consistently passed internal audits for compliant operations and Grade A standings from State health departments, Airport Health Inspectors and Airport Interior Building Inspections. Also maintained high scores with our NSF(National Safety Foundation) audits for maintaining safe food a safe and clean environment for patrons and staff.ExperienceMulti-Unit Manager(2018-2023)As a Multi-Unit Manager was responsible for overseeing the operation of multiple locations across distinct concepts and brand providing leadership and guidance and support.I managed approximately 65-100 associatesI worked closely with my General managers offering direction and assistance in the day-to-day operations, staffing performance management.I was tasked with implementing Standardized operation procedures, maintaining quality and service standards and driving sales growth across all units through strategic planning and execution.Motivated and trained my teams across multiple locations to accomplish sales goals, improve customer service quality and company wide initiativesStrategize with HR to organize and work job fairs to find quality candidatesResponsible for trouble shooting, and fixing errors that arose on the Suzzohapp cash processing machines.Collaboration with senior management, I contribute to the development in business strategies aimed at maximizing profitability and enhancing overall customer service. Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLE2Restaurant General ManagerAccountable for budgeting, cost control, general accounting, and full profit and loss.Developed marketing campaigns to increase visibility of the restaurant.Audited workplace, employee and management procedures to ensure compliance with company policies, regulations and food safety guidelines.Schedule and direct staff in daily work assignments to maximize productivity.Complete restaurant opening and closing procedures and manage deposits.Recruited, hired, supervised, scheduled and motivated a staff of up to 50 employees.Trained new managers that joined our teamTrained service staff to enhance customer service and increase profits through suggestive selling.Improve productivity and morale by initiating systems for accountability and by instituting effective training programs.Continually monitor restaurant ant take appropriate action to ensure food quality and service standards are met.Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.Conduct job analysis and job evaluations, resulting in quality job specifications with great results in expectation.HMS Host, Dallas, TX (April 2004 2024)Wellness Manager (additional responsibilities given during the Pandemic)Responsible for managing the entire program along with HR. During the pandemic this included five restaurants and five American Airlines Lounges. I was responsible for containing exposure, keeping the associates and guests safe. This also maximized sales and kept the stores open. I interviewed all associates at the beginning of each shift gathered information and was responsible for making the decision if they were cleared for work or not. This included giving directions to staff as to next steps if they were ill. I also was responsible arranging schedules, filling gaps and communicating and collaborating with HR with discretion. I ensured helping the associates understand the Government guidelines for best results.During reopening of all 15 stores I communicated and coordinated the new guidelines and plans to operate.I monitored and tracked the process of the effectiveness of the new guidelines and communicated to Human Resources and upper management.Conduct mandatory safety training and COVID19 orientation sessions with all Associates returning to work.Safety ChairpersonConduct monthly safety audits for over 15 stores to ensure each store is compliant with corporate guidelines.Taught and rolled out the new system in Sales force to conduct safety audits.Facilitate mandatory monthly safety meetings to reduce accidents and make associates more aware. Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLE3I implemented systems to prepare all stores for NSF (National Safety Foundation) quarterly audits.Developed a guide to organize the thorough completion of NSF Audits for each location.Helped to maintain the proper documentation as a reference.Made safety meetings an interactive and fun space. CERTIFICATES:SERV SAFETABCSTARBUCKS CertifiedNorth Carolina Central University, Durham, NCBusiness Administration degree pursued |
