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Title Technical Support System Administrator
Target Location US-NC-Charlotte
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Raleigh, NCEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceLinux / Windows AdministratorEteam/HP - Raleigh-Durham, NCMarch 2016 to June 2016Linux and Windows system administrator supporting SSO for Federal sector security clearance sensitive Linux/Unix AdministratorCisco - Morrisville, NCMay 2014 to December 2014Linux III systems adminSupported NCCM and CSPC tool set.contractor-IBM ITCSInfinite SolutionsAugust 2012 to February 2013Built support and manage Internet security scanners as well as updates patches and maintenance and repair in the IT Corp Security department. Maintained monthly spread sheets for demographic, OS update records. Built Linux slackware 14x server set up and configured dis arrays and partitions. Assisted development with loading and configuring loading binaries code on new business acquisitions Assisted with the deployment and development of HTTP security systems server applications Implemented monthly OS patches on Linux security scanners for security compliance Performed monthly testing, documenting and rebuilding NSL plugin databases Assisted with integration of new business acquisitions of networks to IBM power 9x network Monitored core updates and plugins as well as server status issues using NAGIOS for network Experience with AIX 5x 6x 7x and Slackware 14.0Network Engineer/ Advance Technical SupportNetAppApril 2008 to February 2012Provided multi-level technical support for diagnosing, reproducing, and fixing software and hardware issues dealing with Unix servers Utilized state of the art nonproduction labs for production environment reproduction and action plan formulation Provided support for diagnosing, reproducing, and fixing software and hardware issues. Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. Provided support for Unix/Linux/Aix host based backup systems including but not limited to Brocade San switches and various packages associated with VTL and provide ASUP support Researched error messages, study of diags, and created corrective action plans Provided support for Filer, DataFort high encryption HW/SW, SAN, VTL issues. Performed San troubleshooting and provided phone and email support to Europe and Asia Pac. Analyzed backup and media server(Linux/SUN/AIX/Windows host server connectivity issues Study and review de-message, error and diagnostic logs. Used WebX BMC and RLM tools to analyze filer issues. Pulled ASUPS and message logs for analysis collecting core-dumps for Engineering Checked the status of aggregates replaced disk etc.. Ran hardware diagnostics replacing DIMMS and NV RAM and PC flash cards Net-boot VTLS and resolved Boot image issuesUnix Systems Administrator GCI/Network Services Support Now Collabra Global ConsultantsJuly 2007 to March 2008Reacted to alarms and logged in to check status of network interface connectivity, web/Apps services/ instances, and disk space issues Supported Vantive and Remedy users in AOTS operations Checked status of servers Troubleshoot Server connectivity issues Checked error messages, syslog events/vi logs and correcting server issues Checked ques/bounced instances and drained que workflow events Responded to all Unix/HP complex issues utilizing BMC Patrol. Validated and troubleshoot platform and network support issues Trap Tracker, Smarts and Remedy AOTS support Managed HTTP, FTP, process, instances and services. Investigated security issues, failed processes, HTTP, DMS, and DMR and networking support Served as technical support by performing ticket routing and activating and resetting user's passwords Utilized maintenance methods of NIS and HMC System management utilities Restarted zombie instances and recycling instances and services Performed Vantive password reset and patched customer 1 level support Provided AOTS and GPS and Vantive basic application support. UNIX, SUN, HP/UNIX and Windows systems administrator, NIS/HP NIS+ Systems Administrator/Transitional EngineerPC repair (Self- employed)July 2007 to December 2006IBMSeptember 2006 to December 2006Installed/patched/configured directory structures, software, and files services. Administrator of AIX, SUN, UNIX systems Managed HTTP services Performed test on HACMPAIX System AdministratorManpower/Glaxo Smith-KlineFebruary 2006 to July 2006Experienced with AIX testing, and configuration including LPARS in P595s, P550s, and P570 environments. BMC Patrol, Net-backup, UNIX and NT, Symmetric, EMC, and ADIC scalar 2000 tape systems. Supported technical writing team, Subject Matter Expert, server/LPAR/HACMP testing and network testing. Researched & developed detailed step-by-step test cases and Local instructions. Performed and reported testing within a validated environment. Installed, maintained, and configuration of AIX v5, SUN, Windows NT-2003 server systems. AIX v5, SUN, Windows NT-2003 server, comprehensively performed tuning and maintenance and testing Exhaustive hands-on experience with AIX HACMP, p Series, LPAR clustered and non-clustered environments Experience in AIX v5 network configuration and maintenance methods of NIM and HMC System management utilities. Composed and tested cases in addition executed test for Cisco Catalyst 6500, 7200 series switches/ routers. Performed Fabric and Ethernet trouble shooting and testing skills. Tested and performed analysis and diagnosis on AIX and various applications and software including NetBackup 5.x to meet FDA standards.Systems Technician/ Computer OperatorIBM Global ServicesMarch 2001 to March 2005Checked application log for warning and error messages for service startup errors, application or database errors and unauthorized application installs Checked security log for warning and error messages for invalid logons, unauthorized user creating, opening or deleting files Checked system log for warning and error messages for hardware and network failures Checked web/database/application logs for warning and error messages Checked directory services log on domain controllers; Trouble shooting HACMP (Moving servers in and out of clusters) running scripts Experience at level 2 HD reacting to alarms logging in to check status of network interface connectivity, web services/instances and disk space issue Checked status of servers over Netview (AIX) [UNIX] greps, load averages, dumps config, as well as killing and re staring shell cmds. Checked and restarted Tivoli, oserv apps, adding users, Gzip logs, Checking processors, Cron process, File systems utilization, uptimes and httpd, SMIT. Checked routing and ARP tables as part of trouble-shooting network connectivity issues to solution. Documented and assisted in recovery of major server issues. Performed VI search error logs, panics, troubleshoot, and repair Linux, Windows, Sun, and Aix servers. Checked the status of Xylan and Cisco and worked with switches, logging in  Switches, tracing and pinging to problem servers, utilizing BMC to monitor firewall, UNIX, Linux, sun and AIX nodes and processes, tailing files to check if process is running Reacted and provided solutions for windows blue screen issues, including emergency restores Extensive network knowledge and experience with multiple Ethernets, Created firewalls (V-LANs & e LAN) as well as fiber Token Ring using TCP/IP protocols. Administrated access and maintained support on UNIX, AIX, SUN and NT web servers in 7 by 24 environments. Performed problem determination and executed administrative procedures towards recovery. Reacted to Netview, Tivoli and BMC alerts and tested all alarmed interfaces on servers. Worked automated tickets in server operations. Logged in and checked status of switches Trace and pinging to problem servers on Ethernet Reacted to and tested all alarmed interfaces on servers. Worked remotely with exported RAS encrypted X-Terminal Emulation on AIX, NT servers Performed transition testing on multiple accounts Performed PD and provided 90% closure to my ticketed issues. Responded and initiated root cause analysis on top end servers and net devices Xylan switches, IIS, LotusEducationSchool of professional Hypnotist2007New Horizons Computer Learning Center1998Wake Technical community College1985Skills Aix (3 years) SAN Engineer (5 years) Linux (3 years) Computer networking TCP/IP TCP LAN Firewall Encryption VPN Network engineering Ethernet Linux SSO System administration SAN Network support Shell Scripting Software troubleshooting FTP NIS Technical support IT Root cause analysis Test cases LoadRunner Web services Network architecture Application support Research Customer service Firmware

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