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Chicago, IL, Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLE Portfolio with over 10 of my works A Social Media Manager with one year of experience executing strong marketing campaigns across a variety of platforms, including Instagram, Facebook, LinkedIn, YouTube, and Telegram. A proven track record of solid content strategy and incorporating videos, photos, and media to enhance campaign performance on social media platforms.EXPERIENCERadio UA Chicago & Newspaper Surma Feb 2024 - present Social Media Manager Building a marketing strategy for social networks. Creation and implementation of content plan. Thinking through the visual part of the content. Writing texts for different types of content. Design for different platforms, YouTube, Instagram, and Facebook.  Editing, content - making. Creating video and photo content. Maintaining and producing a Tone of Voice on various social networks.  Attracting current and new subscribers to the content. Analysis of the target audience and competitors. Communication with the audience, and stars on social networks. Registration and creation of storytelling.Ukrainian Mental Health Foundation Jun 2023 - Oct 2023 UA Mental HelpSocial Media Manager Managed both paid and organic social media strategies for the Ukrainian Mental Health Foundation. Scheduled, created, and distributed written content, videos, and images, resulting in a 35% increase in brand awareness with over 35 posts across platforms each week. Implemented a successful marketing strategy on Instagram by collaborating with influencers in the mental health space, leading to a significant increase in new followers, up to 35%. Collaborated with Maybelline on the "Brave Together" project, providing free mental health support for every Ukrainian. This initiative resulted in a 40% increase in calls for help within two weeks. Orchestrated impactful influencer marketing campaigns, collaborating with 10+ industry leaders resulting in a 20% increase in brand awareness and a 15% boost in project engagement. Increased daily therapy sessions by encouraging people to seek help, resulting in a 45% increase within a month. Developed a distinctive Tone of Voice for the brand to enhance recognition. Engaged in thorough graphic design work while creating content for the brand. Posted over 100+ content pieces, providing a substantial amount of insights.B2B Company Nov 2021 - May 2023 HELPOCustomer Support Manager Effectively managed a high volume of customer inquiries through email and chat platforms, ensuring timely and accurate responses; Developed and implemented standardized responses to common queries, streamlining communication and improving overall customer satisfaction; Collaborated closely with the IT department to address and resolve technical issues raised by customers; Conducted thorough investigations into technical queries, fetching relevant information to provide comprehensive solutions to customers; Played a key role in updating and expanding the customer support knowledge base, contributing to a more comprehensive resource for both customers and support agents; Monitored customer feedback and identified recurring issues, providing valuable insights to the product and IT teams for continuous improvement; Implemented feedback-driven improvements in the customer support process, resulting in a 20% reduction in resolution time and an increase in customer satisfaction; Successfully resolved complex customer issues by proactively engaging with the IT department and utilizing a deep understanding of the company's products and services.SKILLSExpert in: Data Analytics and Insights, Graphic design, Paid Ads, Content Marketing, Strategic Planning, Community Management, and Influencer Marketing Intermediate in: SEO KnowledgeLICENSES & CERTIFICATIONSContent Creation in Marketing, Kukurudza Academy 2023(Ukrainian Online School of Marketing), 2023;Social Media Course for Middle to Advanced Levels 2022 Personal Coaching with a Leading Expert in the Ukrainian Market EDUCATIONBachelor's Degree  Digital MarketingCollegium Civitas University, Warsaw