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Click here or scroll down to respond to this candidateCandidate's Name
Winston-Salem, NCEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service AssociateJCPenney - Winston-Salem, NCAugust 2022 to PresentResponds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.Benefits Verification SpecialistAlight Solutions - Winston-Salem, NCJune 2021 to May 2023I am a retiree benefits verification specialist, I take in-bond calls for pre-65,65-& their dependents, I make sure the client has money in there spending accounts, from their retirement funds, I help them get reimbursement of funds with appropriate receipts/ documents. I also make outbound calls to third parties to verify funds and or plans for clients, I change/add direct deposits, send out checks routing/ account number .during annual enrollment I help update their plan if Medicare is going up or BlueCross/ Blue Shield and plan etc.. some clients pay out of pocket we take different steps for that. Home Health AideSalemtowne Retirement Community - Winston-Salem, NC March 2022 to August 2022Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming InternshipRJ Reynolds Tobacco Co - Winston-Salem, NCJune 2020 to February 2021 generating and analyzing reports, taking notes during meetings, preparing statements, entering data, and assisting with audits, learning how to write reports Package Handler/SorterUpstate Cerebral Palsy - Pittsburgh, PAMarch 2019 to December 2020Scan package placing the correct address on each package . Benefits Verification RepresentativeCVS Health - Pittsburgh, PAJanuary 2020 to April 2020Verifying benefits, I gained information regarding a member's insurance coverage with Atena insurance. I took mostly inbond calls from members or potential member. I called medical providers, 3rd parties ETC..Navigate it through the system walking clients through a step by step process. Took important notes .Ive worked from a 3 screen computer .Leasing AgentTwin City Apartments - Winston-Salem, NCMay 2016 to August 2019 Charleen Sessoms manager Meeting with potential customers to go over products (a rental house, for instance) and services (a mobile phone contract, for example), and the terms of leases available. Helping customers understand their rights and obligations under the contract theyve chosen. Drawing up paperwork and ensuring details are correct. Complying with regulations, codes of conduct and credit assessment rules. Checking application details, such as salary information, with referees. Inspecting products prior to and after leasing and writing condition reports. Coordinating access to products and services for customers, repair people and any other interested parties. Preparing and uploading online ads to various websites and marketplaces. Taking and addressing enquiries. Processing lease renewals and changesCustomer Service RepresentativeBellomy Research - Winston-Salem, NCOctober 2018 to January 2019outbond calls to different clients based on there electric company ! Basically taking their opinion about their experience with eclectic companyCustomer Service RepresentativeAon - Winston-Salem, NCSeptember 2018 to December 2018taken inbound calls for Annual Enrollment benefits for different clients, transfers calls to correct office, CashierJCPenney - Winston-Salem, NCSeptember 2018 to December 2018 Assisted customers in finding or ordering merchandise Opened and closed store Welcomed customers Handled returns and exchanges Processed cash, check, or credit transactions with accuracy Counted cash drawers Stocked merchandise Answered questions Promptly addressed customer complaintsScanner Operator/ PackerHanesbrands - Winston-Salem, NCMarch 2018 to September 2018Scanned empty box with label read scanner of how Many items go in that certain box must scan each item before putting in the box.Front Desk ReceptionistSleep Inn - Kernersville, NCMay 2016 to April 2018book reservations, check guests in and out of their rooms using credit, debit cash etc... and accommodate any special needs or requests.Dietary AideAvante Nursing Home - VirginiaAugust 2017 to December 2017prepare breakfast, lunch,dinner and snack for each resident . serve meals to dining room and to personal rooms. clean dining area and kitchen area prepare for the next working day. HousekeepingTacahale center - Gainesville, FLDecember 2016 to May 2017cleaning office space, empty trash, mop,sweep, dust, sanitize area wash bedding, clean bathroom, showers and tubs, prepare room for the next dayHuman Service Worker IITacachale Developmental Disability Center - Gainesville, FL December 2014 to April 2016assistance to individuals with disabilities or who need assistance with daily tasks. Provides training in life skills. May work in social service facilities and programs such as group homes, mental health centers, youth service agencies, and adult care centersEducationHigh school diplomaVirginia University of Lynchburg - Lynchburg, VAJuly 2017 to December 2019Skills Laundry Customer service Yardi Warehouse Experience (3 years) Microsoft Office Food preparation retail sales Time Management (2 years) Medication Administration Kitchen Staff Cleaning Filing Packaging Stocking Cashiering Data entry Restaurant Experience Food Service Property leasing Research Front desk Nursing home experience Dietary department experience Customer Support English Word Medicare Hospitality (4 years) Commercial cleaning Writing skills Cash Handling (10+ years) Driving Dietary aide experience Home care Communications Meal Preparation Cold callingCertifications and LicensesDriver's License |
