Candidate Information Name Available: Register for Free Title Network Engineer Security Management Target Location US-CO-Broomfield Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Security Analyst Network Engineer Littleton, CO Operations Engineer III/AKA Sr. Network Engineer Keenesburg, CO Data Center Network Engineer Denver, CO Data Center Network Engineer Denver, CO Security Engineer Cyber Denver, CO Network Engineer Center Supervisor Aurora, CO Network Engineer It Support Denver, CO

Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYAn enthusiastic network engineer with the necessary zeal and determination needed to resolve complex networking issues. High aptitude to design and implement network solutions based on business requirement. I break-fix issues on the client's Email Security Appliance and Security Management Appliance and accessing the CVO via a management tunnel and troubleshoot the issues on the router.Skills Simple Mail Transfer Protocol (SMTP) Transmission Control Protocol (TCP) Address Resolution Protocol (ARP) User Datagram Protocol (UDP) Domain Name System (DNS) Secure Sockets Layer (SSL) Internet Protocol (IP) Packet Captures Ping, Traceroute Wire Shark (WS) Ethernet Static and Dynamic Routing Layer 2 Operation Virtual Private Networks (hardware andsoftware VPN) Router Based IPsec VPN Worked on Service Now and CSONE CISCO Email Security (ESA) Security Management Appliance (SMA) Digital CertificatesExperienceDuty Manager Feb24 - April24Cisco Systems - Bengaluru, Karnataka. Facilitated concurrent resolution of numerous internal escalations by coordinating with internal teams to allocate engineers effectively within the TAC organization. Delivered a comprehensive presentation on internal policies and procedures to TAC stakeholders. Managed multiple critical escalations for prominent clients including Burger King and Starbucks, ensuring swift resolution and client satisfaction. Engaged with managers to provide statistical insights derived from observations, aiding in team enhancement initiatives. Collaborated with stakeholders to address issues and provided strategic solutions to manage various situations effectively. Compiled and presented statistics to the TAC director, contributing to informed decision-making processes. Mediated internal conflicts within teams, fostering a conducive work environment and sustaining business continuity.Technical Assistance Centre Engineer (Team Lead) Jan20 - Feb24 Cisco Systems - Bengaluru Karnataka. Providing remote technical assistance to Cisco clients.Troubleshooting and configuring ESA/SMA. Troubleshooting ESA configuration issues. Troubleshooting Email Delivery Issues. Finding cause to the issue by analysing the existing logs on the appliance. Troubleshooting with the message tracking and mail logs. Configuring mail policy on customer environment. Helping with new deployment of ESA and Email traffic flow diagram. Troubleshooting ESA configuration on different products like DNS, LDAP, SSO. Migration from on premise to cloud. Implementing and merging ESA with O365. Troubleshooting connection level issues on SMTP connections over TCP/IP. Cluster issues on the ESA. Delivery issues due to TLS and low reputation. Troubleshooting SSH and TLS connectivity issues. Finding the cause to the issue with the help of packet capture. Deploy and maintain appliances on the VM. Management  was working as a TL in the ESA team. Working on the technical escalations and assisting on the management related work w.r.t the team.Certifications CCNA Cisco Certified DevNet Associate Completed cisco green belt.Education Bachelors - Sep14 - April17Information Science and Engineering Published TechZone articles to assist the engineers on how to troubleshoot the issues. Provided technical trainings to the new and existing engineers at both basic and advanced level. Was an escalation engineer working on priority issues Performed the log analysis to navigate to the issues. TAC Engineer Sep19 - Jan20EXPERIS IT PRIVATE LIMITED @ Cisco - Bengaluru, Karnataka. Break-fixing issues on clients Email Security Appliance and Security Management Appliance Configuring, installing and upgrading on ESA Responded promptly to clients requests and delivered updates on projects Observed employee fieldwork and usage of materials for quality and consistency Implementing continuous process improvements Attended conferences to gain new perspectives on the latest updates of the process Implementing the solution of the issue on lab ESA and then on the production ESANetwork Administrator Mar18 - Sep19Cameo Global India Private Limited - Bengaluru, Karnataka. Assisted CVO (Cisco Virtual Office) at L2 level Working issues related to QOS, router certificates, VPN tunnels, firewall blocking ports and switching Worked in InfoSec's team and on ACL related tickets, lab tickets, and spam emails