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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYExperience with Windows and Linux operating systemsEffective collaboration and communication with cross-functional teams.Outstanding analytical power and comprehensive problem-solving abilitiesEnsured compliance with all company policies and procedures, including security protocolsUnderstanding of firewalls, IDS/IPS, and antivirus softwareWorked closely with the IT security team to identify and mitigate potential security threatsEDUCATION AND CERTIFICATIONSFlorida State College at Jacksonville, Jacksonville, FLBachelor in Science, Computer Systems Networking, December 2022Associate in Arts, May 2018Cybersecurity Veterans Assistance Program BootcampCybersecurity bootcamp, April 2024Relevant Coursework: Cybersecurity Fundamentals, Network Concepts, Troubleshooting Complex Systems, Nessus, IT Security Compliance, Linux, Incident Response and Handling, SIEMCertifications:oCompTIA Security+, May 2024oFSCJ - Lines 6-20 Insurance Claims Adjuster License Number, Dec 2022oMicrosoft Software & Systems Academy, Cloud Application Development, Oct 2019oMicrosoft Technology Associate: Software Development Fundamentals Cert, May 2019oNaval Education and Training Command Master Training Specialist: Instructor Cert, Nov 2015oHelicopter Armament Equipment Maintenance Technician, Center for Naval Aviation Technical Training Unit, Aug 2011PROFESSIONAL EXPERIENCEEMTEC, Jacksonville, FL 2022 - PresentTechnical Support AnalystHours Per Week: 40 hours per week, Full-TimeDiagnosed and resolved issues related to product applications, functions, integration, and configurationInitial setup, connectivity, computer imaging, profile creation, application installation, computer hardware/software upgradesProficient in Windows OS, Microsoft Office Suite, SCCM, ServiceNow, Batch scripting, and Utilize scripting such as batch and PowerShell for software deployments and configuration changesCompliance with all company policies and procedures, tracking physical inventory as neededCollaborating with other teams and departments to ensure timely resolution of escalated issuesUnited Services Automobile Association, Jacksonville, FL 2021 2022Personal Lines Insurance RepresentativeHours Per Week: 40 hours per week, Full-TimeAnalyze and assess existing and emerging risks related to customer lifestyle and business activities to determine and provide appropriate insurance products and coverage.Applied knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.Responsible for the respective trailing documents for all states.Effectively operated in a contact center environment and navigated multiple systems/programs while maintaining an engaging member interaction occurring across multiple channels.UNITED STATES NAVY 2015 2019Helicopter Strike Maritime Weapons School Atlantic, Jacksonville, FLWeapons InstructorHours Per Week: 40 hours per week, Full-TimeMentor: Instructed multiple training cycles of personnel in weapons course providing hundreds of hours of training to 8 organizations in support of operations critical to National Security.Logistics: As Logistics manager, prepositioned and expenditure tracking of over 3 tons of explosive ordnance in support of training missions. Oversaw 26 ordnance technical publications and 21 associated checklists with 100% accuracy. Managed maintenance aircraft simulator worth $1.7M.Leader: Promoted a healthy financial climate and counseled sailors on destructive financial behaviors as Command Financial Specialist. Directed command indoctrinations of the mission statement and objectives for incoming personnel. Oversaw the scheduling of 40 direct reports in the completion of nearly 6000 hours of security watch, over classified/unclassified material. Assembled and managed study groups on behalf of junior sailors to insure success in earning their instructor certifications. Senior member of interview board tasked with determining and approving the qualifications of numerous personnel for weapons certification.Reliability: Achieved ZERO ordnance defects through several Helicopter Readiness Program periods/inspections. Managed tracking system of sailors graduating from weapon training course with 99% student accountability. Coordinated with other organizations to receive equipment to install software updates on aircraft.HELICOPTER ANTI-SQUADRON ELEVEN JACKSONVILLE, FL 2010 - 2015Weapon Systems/Ordnance Tech/SupervisorHours Per Week: 40 hours per week, Full-TimeSupervisor: Led 10 personnel who were the driving force in the completion of 200 Maintenance inspections on aircraft. Organized study groups for junior personnel preparing to take exam with the successful promotion of 3 junior personnel. Maintained qualification of 27 aviation pilots and 30 aviation aircrewmen in support of mission objectives.Technical Expert: Hand selected as lead weapons technician for detachments overseas locations; optimizing warfare and battle preparations leading to a 95% completion rate of missions. Maintained the completion of 8,250 maintenance line items ensuring flight readiness of 8 aircraft.Training: As part of the training cadre, trained multiple cycles of Sailors on use of the .50 caliber machine gun for the purpose of infantry support. This training program resulted in use of the weapon system for deployment purposes. |
