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Click here or scroll down to respond to this candidateCandidate's Name
Twenty five years experience in customer service and operations in the retail and bankIng industriesVernon Rockville, CT 06066EMAIL AVAILABLEPHONE NUMBER AVAILABLEOffering proven record of providing superior customer service and improving overall operations. Authorized to work in the US for any employerWork ExperienceOnline Banking RepresentativeM&T Bank - BrIdgeport, CTAugust 2022 to Present High inbound calls Troubleshooting Customer Online Banking Services Password Reset/Browser Troubleshooting Bill Pay Troubleshooting Zelle Troubleshooting Bank to Bank assistance Online Banking Enrollment Digital Wallet/Visa verification File transaction disputes' Stop Payment Processing Quick Check Lending Payments Quick Books Troubleshooting Debit Card problem solving and Dispute filing Complaint Resolution Business Account Assistance Change Account Codes when Necessary Sales Referral Document Accounts Change Address and other information First Call Resolution Meet Adherence Goal Report Phishing/Smishing/Fraud Verification of Customer Identity Identify and Report Suspicious behavior and transactions Adhere to Bank Compliance Assistance with Self Service Processing Troubleshooting Devices Customer walk through to update Apps and how to Demo's Process Mortgage/Installment Loan/Retail Credit Card Payments Learning ambassador and quality controlArnazon.com - North Haven. CTMay 2021 to July 2022 Training new employees and cross training existing emptoyees Run machines involved with the print on demand book department Oversee qualitY of printers and other important factors involved with the quality of finished product Finalize the finished product for distribution to the customer Closing ManagerDollar General - Bristol, CTApril 2020 to August 2020' Responsible for nightly store recovery Ran cash drawer' Customer Returns Balance cash/coin vault Prepare daily deposits Stock merchandiseFINANCIAL CONSULTANTSELF-EMPLOYED - Woicott. CTSeptember 2012 to May 2016 Mortgage refinance Client Billing and proposals Credit consolidation Business account balancingFront End SupervisorKMART - Waterbury, CTAugust 2010 to April 2011' Open store in morning Set cash drawers Customer Service Desk Balance cash and coin vault Run register' Handle customer complaints Other duties as neededOperations SupervisorBank of America - Bristol, CTOctober 1989 to April 2005Responsible for all operations of the branch ..Audit and Compliance Monitor cash and coin vault. Balance the AIM. Run the teller line. Scheduling and coaching. Interview new hires. Work service desk as needed. Loss prevention and monitor general ledger accounts' Monitor negotlab]e lnstniments, Monitor safe deposit box for escheatment. Monitor all branch logs for accuracy and wire transfer monitoring. Many other tasks as needed EducationCertificate in Recovery CoachingCCAF\ - New Haven, CTMay 2022 to June 2022Certificate in Health Claims SpecialistBranforc: Hall Career Institute-Branford Campus - Southington, CT September 2010 to AprIl 2012Certificate in BankingAmerican School of Banking - Farmington, CTSeptember 1987 to February 2002High school diploma or GED in BusinessWolcott High School - Wo]cott, CTSeptember 1980 to June 1984SkilFs Cashiering Customer Service Mergers & Acquisitions Computer Skills Cash Handling Microsoft Office Account Reconciliation General Ledger Accounting' Supervising Experience' Billing' Banking. Bank Reconciliation' Auditing Order Futfillment Journal Entries' QuickBooks Basic math English Accounts Payable Accounts Receivable Office Management Financial Statement Preparation Microsoft ExcelAmerican School of Banking certification course on management skills Health Claims SpeciaIIstSeptember 2010 to Present Coding Medical Billing Medicare/Medicare Health insurance Processing Claims Processing Medical Terminology Health Care Regulations Gap InsuranceAssessmentsSales skills ProficientSeptember 2021Influencing and negotiating with customersFull resutts: ProficientSupervisory skills: Motivating & assessing employees Proficient July 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientScheduling ProficientJanuaw 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientBasic computer skills ProficientJuly 2022Performing basic computer operations and troubleshooting common problems Full results: ProficientTeamwork: Interpersonal skills ProficientMay 2022Responding to challenging team situations at workFull results: ProficientCase management & social work ProficientMay 2022Determining client needs. providing support resources, and collaborating with clients and multidisciplinary teamsFull results: ProficientWritten communication ProficientMay 2022Best practices for writing, including grammar. style. clarity. and brevity Full results: ProficientMedical receptionist skills ProficientJuly 2022Managing physician schedules and maintaining accurate patient records Full results: ProficientClinical judgment ProficientMay 2022Assessing a patient's condition and implementing the appropriate medical intervention Full results: ProficientIndeed Assessments provides skills tests that are not IndicatIve of a license or certificatIon, or continued development in any professional fieldAdditional informationSKILLS Troubleshooting/problem solving UP selling/sales support Customer order fulfillment Answer multi-line phone system Banking operations Audit and compliance adherence Account payable functions Microsoft Office, Word, Excel, PowerpointCandidate's Name
CUSTOMER SERVICE AND SUPPORT SPECIALiSTSTRENGTHS Over twenty years of commercial performance in key customer service and support roles including balancing internal bank accounts, collections, billing, daily. monthly and yearIY report processing Provided telephone, online, face to face customer service/ support within high-volume call center(handling an average of 95 calls/internet inquiries daily) Managed busy retail service desk Responsible for person and phone communications, documentation, assisting and advocating for the banking customers Microsoft Word Typing Negotiation Merchandising Human Resources Research Organizational Skills Sales Time Management Filing Cornmunication skills Business coaching (10+ years) Office experience Windows Data entry ICD-9 CPT coding Medical billing Medical Coding Payroll Forecasting Medical terminology Call center (6 years) Tax Experience ProfIt & Loss Online Banking Fraud and Assistance (1 year) Financial Report Writing ICD-10AwardsTeller Referral AwardSeptember 1996Highest employee in the northeast to refer customers to open up accounts and apply for finance applications with Fleet BankCertifications and LicensesTeller Management CertificateOctober 2000 to Present:(alCenter for Addiction Recovery TrainingBuilding 1, Suite 30575 Charter Oak AveHartford, CT 06106Hmbedy M FortierCERTIFIES THATCOMPLErED THE FOLLOWING AcrrvrrY ON(ART-22-200414 Ethical Considerations For Reaovery Coaches - Online 6023-ETH-crThursday, June 2, 2022Ethics traInings are not all created equal. Remvery Cbaches need an understanding of ethia that differs from those of clinicians due to their unique role while]uiding someone through their own recovery proass.Reovery coaching as a peer-to-peer remvery support samA has grown oclnnenbaeslly over the past few years. The issue of ethical considerations has been discussed in many circles yet formal training has ben lacking for recovery coaches. Ibis 16 hour training addresses this critical need. Based on the widely used Ethical Guidelines for the Delivery of Peer-based Recovery Support Servicu by William White and PRO-ACT(2007), we designed this traIning to help coach% and anyone else working in the peer role, to understand how critical it is to in ethically responsible. Using pruentations, small group work, arxi role play tI) addrw many areas including: defining the andring service role and furutions, amhing standards, issues of wlnerability, ethIcal decision making, performance enhancement and legal issues. TtIis year we have added an additional half day of training, to allow for more opportunities to practice using relevant soenarios coaches may face on a daily basis. Ibis educational program is approved by NAADAC #195293 VIrtual Classroomheld at:16.0 CE Credits AWARDEDand is Awarded:[Report run on 6/2/2022 3:ZS:56 PMReFx>It run by: Kimtndy M FOrtiuPage 1 of 1Feb byCERTIFICATEOF,'\ CII I F, V E M EX rfHacker X Certifics thatKirnberiy Fortierhas suecessfully completed Gathering Information Certification Course and cleared the test and has fundamental knowledge of Ethical HackingjuCertificate ID: PHONE NUMBER AVAILABLEGranted on 18/04/2021Nigel Crasto[. ..-Print Certificate Page 1 of 1Certificate of CompletionThis is to certify thatMFortierhas successfully completedSALES ASSOCIATE SHRINK AWARENESS - DAY 2on this date5/ 1 4/2020DOLLAR GENERALhttps://Ims.do Igen.net/totara/pluginfile.php/249/mod_sconn/content/7/printCertificate,html_ Print Certificate Page 1 of 1Certificate of CompletionThis is to certify thatMFortierhas successfully completedROBBERY PREVENTIONon this date5/14/2020DOLLAR GENERALhttPs://Ims.dolgen.net/totara/pluginfile.php/255/mod_scorm/content/6/printCertincate.html... 5/14/2020(CERTIFICATEo F /\CI ! ! [\' EXt EXIHacker X Ccrtifics thatKimk3erly Fortierhas suceessfully completed Hack the MAC Certification Course and cleared the test and has fundamental knowledge of Ethical HackingCertificate ID: PHONE NUMBER AVAILABLEGranted on 18/04/2021NIgel Crasto bto IdlcuiaAdd a resume for the employer/iIRecommendedIndeed ResumeCreated more than a week agoorpdf.pdfUploaded more than a week ago |
