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Click here or scroll down to respond to this candidateRSCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Fort Lauderdale, FL Street Address
Skills Business Writing Technologically Savvy Data Entry and Documentation Advanced Microsoft Office Suite Knowledge Multi-Line Telephone Systems Strong Organizational Skills Document and File Management Verbal and Written CommunicationEducation and TrainingAtlantic Vocational Technical Center Coconut Creek, FL Class of 2010 Honors PsychologyGraphic Design, Web Design, and MultimediaExperienceLakdas/Yohalem EngineeringFort Lauderdale, FLAdministrative Assistant02/2020 Current Organized and maintained filing and document management systems by coordinating, archiving and purging files. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Keyed in customer contacts and delivery dates to update details in company databases. Directed customer communication to appropriate department personnel. Took dictation in shorthand or by machine to transcribe notes to computer or typewriter. Answered phones and emails to schedule appointments and provide general office information. Greeted visitors or callers daily to handle questions or direct to appropriate staff. Took detailed and thorough messages when staff member was unavailable. Obtained scanned records and uploaded to database. Delivered exceptional customer service through direct communication with clients and team members. Responded to client and vendor inquiries via email and telephone, providing updated and accurate information. Managed incoming and outgoing mail, filing, and meeting coordination. Wrote email messages, memos and business letters for management, and proofread documentation to provide error-free correspondence. But Faux Stone(Architectural Superstore)Oakland Park, FLAdministrative Assistant07/2016 03/2018Escape the QuestPompano Beach, FLCustomer Service Representative11/2015 07/2016 Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Keyed in customer contacts and delivery dates to update details in company databases. Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials. Directed customer communication to appropriate department personnel. Prepared shipping packages and/or freight shipments by printing labels, preparing packing slips and verifying orders. Managed office duties, ordered materials, organized workspaces, answered emails and phone calls. Organized and maintained filing and document management systems by coordinating, archiving and purging files. Answered phones and emails to schedule appointments and provide general office information. Took dictation in shorthand or by machine to transcribe notes to computer or typewriter. Greeted visitors or callers daily to handle questions or direct to appropriate staff. Took detailed and thorough messages when staff member was unavailable. De-escalated problematic customer concerns, maintaining calm friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented customer correspondence to track requests, problems, and solutions. Assisted customers with making payments or establishing payment plans to bring accounts current. Upheld quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments, and provided payment option setup assistance. Consulted with customers to resolve service and billing issues. Answered telephones to provide product and service information. Analyzed customer activity to promote safe and secure environment. Made outbound calls to obtain account information. Explained benefits, features, and recommendations to maximize client retention. |
