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Click here or scroll down to respond to this candidateSalems Notes:Ludy is a self-motivated and highly dedicated individual with 15+ years of experience in Customer Service and Client support. His last position at Catholic Charities was a permanent position but it ended due to the pandemic and funding. Ludy is bilingual Spanish in verbal and written communication. She works well independently and on a Team. She also has a strong attention to detail. Her Data Entry scores are excellent with 100% accuracy. She has worked on contract assignments as well as Direct Hire positions. She is available immediately.Candidate's Name
ExperienceAug. 2018- Aug. 2019 Catholic Charities Chicago, ILAdministrative Assistant / Office Support Specialist Managed all file opening and closures. Placed orders for supplies and spoke with vendors. Facilitated the process for client visits to caseworkers. Processed monthly bills for payments and forwarded to accounting.Jan.2018 -Aug. 2018 American Utility Management/RP Lombard, ILInvoice Processing Operations Coordinator (Contract) Retrieved monthly bills and invoices for corporate accounts. Phoned customers to remind of current past due bills. Communicated with city villages for sewer and disposal billing. Processed current bills for payments and forwarded to accounting.Sept. 2017 - Jan. 2018 Pega Financial Solutions Villa Park, ILOperations Manager (Contract) Handled all operations procedures for administrative office for the business. Scheduled financial meetings and prepared program analysis reports. Attended conference calls and conventions for marketing purposes. Opened and closed business properties and oversaw the billing and permissionsfor permits of construction for the properties.Nov. 2016 - Sept. 2017 Mevorah Law Offices LLC Lombard, ILAdministrative Assistant Docket Manager: Docket all court ordered dates for current cases. Bilingual Interpreter: Translated with clients and attorneys. Legal Assistant: File, open and closed cases, set up follow-up appointments with clients. Communicate with paralegals on case management. Retain payments from clients for services rendered. Send court letters of upcoming court dates to client. Open and closed the office and worked some Saturdays to cover. Answer and screen all potential clients for cases.Jan. 2016 - Oct. 2016 Job Giraffe /Redspeed, IL Lombard, ILBilingual Customer Representative (Contract) Handled bilingual calls and informed customers on their notices. Processed Credit Card payments. Forward customer concerns to proper departments for handling.Dec. 2014-Jan. 2016 Fellows Staffing/FP Mailing Schaumburg, ILCustomer Care Representative (Contract)Temp to hire bilingual customer service representative.Managed a high volume of incoming calls.Responsible for translation of contracts.Researched payment issues.Set up new customer accounts.Refunded and reconciled postage issues.Technical support dealing with bypassing IP addressesParticipated in an internal auditISO certifiedNov. 2013-Nov. 2014 Inktel Chicago, ILCustomer Service (Contract)Seasonal bilingual call center representative for Walmart.com.Provided exemplary customer service for a high volume nationwide online retailer.Responsible for taking up to 100 calls a day.Processed returns, credits, exchanges, and new orders.Feb.2011-Apr. 2013Unifirst CorporationMelrose Park, ILQuality Assurance/Order ProcessingCommunicated with the truck drivers on incoming orders.Quality check on all linens.Translated to other associates production expectations.May 2010 to January 2011Break in jobs - Family caretakerOct.2006-Apr. 2010Avlon IndustriesMelrose Park, ILClient SupportMaintained ongoing customer relationships by providing excellent customer service.Updated contracts and set appointments.Addressed customer concerns.Worked closely with field representatives.Handled distributor orders.Helped position technical team for assignments.EducationBilingual Communications and ConsultingMilwaukee, WI |
