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PROFESSIONAL SUMMMARYResult-driven project consulting expert with 15+ years of experience in Finance, Healthcare, Insurance and Retail sectors. Proficient in overseeing remote and offshore teams of 20 members and extensive involvement in larger programs/projects encompassing up to 50 team members per platform. Adept at leading program and project management, successfully managing multimillion-dollar initiatives. Accomplished in diverse areas, including application/software development, infrastructure, human resources, vendor selection, implementations/conversions, performance management, and data management.Colleagues and Leadership who have worked with Crysta consistently cite her ability to work in stressful environments, bring positivity to difficult environments, deliver under virtually any circumstance as well as her detail focus and communication skill.RELEVANT SKILLS AND CAPABILITIEStrengthsProject Planning, Stakeholder Relations, Budget Control. Verbal and Written Communication, Performance Monitoring, Agile Methodologies, Project Goals and Milestones, Team Leadership, Project Management Software, ERP Software, Conflict Resolution, Metrics driven results, Program Release ManagementTools:CMMI, SDLC, IDM, Planview, AtTask (hosted), MS Office Project Server, MS Project, Microsoft SharePoint Server, ChangePoint, ClearQuest, Atlassian, ServiceNow PPM, and Clarity, Azure Dev Ops (ADO), and Claims Processing (EDI, Availity, Optum, InstaMed, Burgess and Optum Pay)Methodologies:Agile, Kanban, Scaled Agile, SDLC, Waterfall, Iterative, and Rational Unified ProcessSoftware:Polarion, ADO, SuccessFactors, GeoLearning, PeopleClick, Oracle, PeopleSoft, SAP, Microsoft Office Suite, Rational, SEI (CMMI), AtTask, SharePoint, Hogan, Atalla, Transaction Security Services, Base24, ODS/PAS, ACH, Cybershift, TimePro, ADP Time and Labor, Lawson, and Guidewire (ClaimCenter, PolicyCenter, BillingCenter, and ProducerEngage).LinkedIn: https://LINKEDIN LINK AVAILABLEPROFESSIONAL EXPERIENCEProgram Management(Consulting Company)1/26/24 - presentProgram Manager to an Actuarial Department for an International Insurance Provider. Leading modernization planning and scaling for success. Pulling together overall performance metrics and managing budgets for all projects.PPE Engine Upgrade  offshore development of data landing with domestic software vendor for modeling with a $2.18M budget.Program budget and risk management along with prioritization of business initiativesSenior Project Manager(Consulting Company)6/12/23 - 2/1/24Program Manager for multi-year modernization for Corporate Actuarial ecosystem. Monthly and quarterly capacity to actual time management and Steering Committee presentations on program health in partnership with PWC as vendor implementor. Budget of $56M and staff size of 296. Multiple (14) workstreams set up in Jira aligned to vendor driven integrated plan; reporting created to feed into daily stand ups and bi monthly status reportsIdentified and stood up process for Deliverables reconciliation (how invoices are presented), Playbook (day to day operations processes), and Financials including budget management, invoice reconciliation and annual planning for Corporate Actuarial department.Workstream for Model Development Structure project manager/scrum master responsible for collaboration with other workstreams, audit controls for approved deliverables and production acceptance.Senior Project Manager/Scrum Master(Consulting Company)03/2022 - 04/2023RSMCounseled Kanban team for HR IT scrum team. Designed and executed end-to-end testing protocol for downstream applications like AD, MIM, and AAD, improving metrics, escalations, and training. Oversaw three critical Workday-to-RSM interfaces for asset management, ServiceNow integration, and Supplier and FTE Counts tracking.Workday (Finance and HCM) effort to replace 2 platforms, benefit case of $2.5 million.Constructed a test process for 140 downstream applications that consume Active Directory or Identity Management to complete development and test for Workday conversionLed teams consuming prescriptions from Enterprise Service Bus along with ODS data downstream to sync with Workday via API and pullsMedicaFacilitated claim processing for Dean Health Plan at Medica by serving as primary interface between two agile claims teams and one claim value stream (Agile TRAIN). Managed budget and resources, mitigated value stream risks, and provided comprehensive status updates for Claims area.Major Outcome - refactor claims deliverables for major merger between Medica and Dean Health to feed into a large Release Train SAFe programBuilt the roadmap, budget and resource plan for two claims teams and provided quarterly features and risk mitigation for the teams to the programScrum MasterWestern National Insurance07/2018 - 03/2022Guided release management, sprint planning, and quarterly planning for four cross-functional product teams: Accounting, Claims, Billing, and Data Science. Directed two key corporate initiatives, Workers Comp Premium Modeling and Same Day Personal Lines Renewal Offers, employing traditional project leadership methodologies. Operated within scaled model using Advanced Roadmap, ensuring seamless coordination and alignment across teams.Outcome: Large implementation of Billing Center (GW 10) serving as Scrum Master for two teams fully transforming old mainframe home grown system to a cloud hosted platformKey deliverable: data science metrics modeling for commercial pricingLed an agile team in bringing in-house data metrics for determining commercial pricing and eliminating a monthly prescription for 45 data pointsSenior Project ConsultantBlue Cross Blue Shield of MN01/2018 - 07/2018Outcomes - MN DHS Regulatory Reporting and CMS Regulatory Reporting conversion to Amerigroup for 2018 Medicaid (Savings of $500K annually)Senior Project Management ConsultantPrime Therapeutics03/2017 - 01/2018Senior Project Management Consultant  Joint Venture Walgreens and PrimePioneered Performance Guarantee reporting criteria for Operational, Transitional, Call Center, and Book of Business metrics using JV data flows and Performance Quality Management (PQM) system. Digital channel rebranding initiative, transforming Prime to Alliance Rx Walgreens Prime for Specialty and Mail services.Directed cross-functional team to streamline member and provider interactions throughout data transfer to new joint venture from Prime systems with budget under $400K.Senior Program Consultant  IT StabilityMoneyGram International10/2016 - 02/2017Organized validation and implementation of critical metrics for Change and Incident Tickets. Influenced and persuaded senior leaders to adopt additional IT data segments for Business Metrics, Projects, and Service Delivery. Formulated detailed 18-month roadmap for successful deployment of reports on production site.Collaborated with Data Warehouse and Microsoft Stack teams to facilitate sprint planning for KPIs pertaining to ServiceNow and PMO measures.Developed strategic initiatives as primary project manager, overseeing core stability areas such as Measurements (KPIs) and Document Management worth $1.5M.Scrum Master/Senior Project ManagerAnchor Bank05/2016 - 09/2016Short-term, backfilling maternity leaveHRIS Replacement ($350K)Velocity Dynamic Overdraft Limits ($1.25M)EMV Cards and ATM ($195K)Program Management Consultant  Accumulators ProgramPrime Therapeutics05/2015 - 05/2016Oversaw Drug Supply Chain ($750K) by integrating third-party service and modifying receiving and tracking procedures to comply with federal pharmacy tracking rules.Coordinated Data Warehouse, Data Analytics, and Architecture teams to achieve successful claim handling in compliance with federal regulations. Maintained financial oversight of program, including monthly variance reporting, resource reservation, and risk mitigation. Steered program delivery, including over/under-burning, on monthly basis. Developed and executed risk mitigation strategies to ensure timely and cost-effective delivery of the program.Managed 18 technical work streams for Blue Cross's $7.1M Multiple Accumulators Program to coordinate pharmaceutical and medical benefits for Affordable Care Act.Senior IT Program ManagerBlue Cross Blue Shield of MN12/2012 - 04/2015Orchestrated management of 28 critical assets, ensuring readiness to process claims with ICD-10 codes for 2013, 2014, and 2015. Collaborated with leading vendor software provider, Burgess, to integrate Medicare pricing into claims processing system, optimizing financial reporting and data analytics capabilities. Steered key aspects including release, budget, development, issue, and status management.Oversaw successful implementation of ICD-10 Remediation for STAR Claims worth $8.2M.Additional Experience2000-2012Project Management Consultant (Healthcare  Medicaid), Blue Cross Blue Shield, Eagan, MNScrum Master/Senior Project Manager (Finance  ATM Services), Anchor Bank, Apple Valley, MNProject Management Consultant - HR Services (HRIS), Regis Corporation, Bloomington, MNProject Management Consultant - Global Business Services (HRIS), Best Buy Co., Richfield, MNProject Management Consultant (Implementation, 2 systems), University of Minnesota, Minneapolis, MNSenior Project Manager - Human Resources Outsourcing PMO (HRIS), Ceridian Employer Services, Minneapolis, MNProject Manager II - Information Technology PMO (Finance), TCF Bank, Minneapolis, MNProject Manager/Business Analyst (Finance, Commercial Lending), Ameriprise Financial, Minneapolis, MNSenior Project Manager (Finance  ATM/POS Services), US Bancorp, Minneapolis, MNEDUCATION/CERTIFICATIONMasters of Arts, Ethics; Lutheran School of TheologyBachelor of Arts, Biology; Gustavus Adolphus CollegeCertified Scrum Master #000558833  CSM  Scrum AllianceProfessional Scrum Master #605921  Scrum.orgKanban #716342 PSM I, PSK I  Scrum.orgSituational Leadership  Situational LeadershipSix Sigma White Belt Training  International Society of Six SigmaCompleted CMMI Project Management Training (Ameriprise)Scaled Agile Framework