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Click here or scroll down to respond to this candidateMELISSA BIGGS SR. TECHNICAL PROJECT MANAGER, SCRUMMASTERRound Rock, TX PHONE NUMBER AVAILABLEEMAIL AVAILABLE LinkedIn ProfileSENIOR PROJECT MANAGER, PMPExperienced IT Leader with expertise in delivering profitable integrated business solutions that enable Clients to run successful businesses. Known for strategic leadership in high performing organizations, being detailed-driven, creating solutions to problems that others see as challenging, and leading laser-focused Scrum teams that deliver value to Stakeholders and Clients. Recognized for embodying organizations vision and leading teams to deliver on time, with quality, and exceed Client expectations. Project Management PMP ScrumMaster CSM PSM SAFe Agile Information Technology Budgets Management ETL Software Development Life Cycle-SDLC New Product Development AI Jira Git/GitHub Quality Assurance CI/CD Software Engineering Operations Management Requirements Analysis ServiceNow Cyber Security Regulatory Compliance Azure DevOps Client Partnership and Relationship Management Coach PROFESSIONAL EXPERIENCEIBM, Austin, TX January 2018 November 2023Senior Project Manager, ScrumMasterDelivered 80+ Artificial Intelligence (AI)/Machine Language (ML) products annually (On-Prem, Cloud,SaaS) by effectively managing schedules, deliveries, expectations and by supporting teams. Reviewed code compiled using Eclipse IDE and JPython, and provided feedback to Development. Products were supported on Linux/RHEL infrastructure and provided AI/ML solutions, data privacy/protection and governance rules to ensure controlled data access and guide business decisions. Led end-to-end process and resources using PM tools,consistently achieving deadlines. Methodologies used included Waterfall, Agile, or Hybrid. Socialized updates/progress to all stakeholders, including Executives, Clients, cross-functional and international teams. Clients included Banks, Financial Services, Healthcare, Insurance, and Telecommunication companies. Average Revenue: $5-10 Million annually. Championed collaboration with Engineering teams (Design, Development, QA, Performance, Build, UX, Documentation), Architects, Legal, product licensing, Product Management, and Executives. Optimized the inclusion of requirements and Client use cases in Test execution. Reports included external data sources: MongoDB, Salesforce, Snowflake, SQL Server, Teradata. Cyber security: Executed process improvements as Brand Leader for 200+ products. Reduced incident inflow by 20%. Trained security incident response teams to analyze, remediate, and publish resolution results of Open Source Software (OSS) vulnerabilities that affected products. All plans, action items, and resolutions were tracked in ServiceNow. NIST, MITRE, Maven Repository and other resources used in research and evaluations. IaaS, PaaS, and SaaS offerings are ISO 27001-certified. Defined Statement of Work (SOW) coverage and funding for open-source code clearance and penetration tests with internal and external leaders. Ensured resources were available and tests completed on time and within budget. Orchestrated simultaneous projects while leading teams to release quality deliverables. o Coordinated/Led the Initiating, Planning, Executing, Monitoring/Controlling, and Closing items for each project.o Maintained laser focus to deliver value to Clients and plan for next Sprints or Releases. As a Servant Leader, conveyed the organizational strategy, ensured effective communication with all stakeholders, removed progress inhibitors, implemented process improvements. Reduced total upload time to 28 hours (vs. 96 hours) to release 15 related offerings. Achieved improvement by highlighting how redundancies could be removed to develop a workable solution. Mitigated schedule risks by implementing more frequent Sprints. Results included accelerated feedback from QA, cross-functional teams, and other stakeholders. Implementation was critical for the success and improved quality of the feature.Program ManagedContinuous Integration/Continuous Delivery (CI/CD): Partner OEM set of product offerings branded/licensed by IBM. Supervised required tasks led by Project Managers and Product Owners. Achieved 100% schedule deliveries within budget. Managed stakeholders at IBM and Partner sites. Built and maintained a strong rapport with stakeholders. The evolution became possible as I led the transformation: clear roadmaps, candid/timely communication, resolving conflicts ASAP, along with commitments to deliver quality products and post-deployment support to Clients. Spearheaded process improvement to increase OSS fix delivery times to IBM. Updated schedules (3-6 month improvement), based on Severity/Fix cadence, were approved by Partner and added to contracts. This process was incorporated for all Partner products to minimize security risks for Clients. Escalation Leader for communication to Management and Executives. Collaborated with Engineering team to review Data Security/Governance features, Threat Assessment, and Penetration Test results for each release. To ensure corporate standard compliance was met, reviewed data access/classification/policies/privacy/retention features with CISO team. Incorporated Client feedback for release planning, ensured future releases included IBM and OSS updates that resolved Cyber security issues.Client Engagements Led Proof-of-Concept (POC) engagements for Clients. Effectively served as ScrumMaster for Engineering, Performance, Release, Account teams. Authored/maintained docs, including extract-transform-load (ETL), data warehouse, data virtualization, use cases/queries, test results, Salesforce tickets/updates, and action items. Analyzed test strategies and ensured Client use cases were included. IBM, San Jose, CASenior Quality Assurance Manager, Project Manager July 2012 - December 2017 Demonstrated technical leadership while leading teams to deliver 50+ high-quality products on Linux/ Unix/RHEL platforms. Led process improvements to produce greater efficiencies in delivery process. Designed dashboards to report status to Product Management and Leadership team. Managed defects to ensure fixes corrected reported problems. Championed tool implementation that enabled developers to run automated Build Verification Test (BVT) tests before code check-in; result was reduced defects discovered by QA. Migrated 20+ Clients to new products with reliable results by leading Client engagements. Delivered best migration experience through quality Client engagements by producing test strategies and plans for each Client, developing presentations for kickoff meetings, setting expectations and project timeframes, creating dashboards to track migration, and facilitating meetings to prepare for and track migration, upgrade, and installation. Linux file transfers (using SFTP) were used for data movement. Python and shell scripts were used to migrate database content from source to target. Led DevOps and Engineering teams to add new BVT/Regression automated integration tests for IBM and Open Source products which expanded test coverage by 40%, provided quicker resolution time (50%) for defects, and identified and added coverage for critical analytics scenarios. Implemented improvements and made strategic upgrades that significantly reduced percentage of failing test cases after deploying new Jenkins services to separate QA, regression, and development BVT and leading teams to create automated build process. Led infrastructure team to pilot, maintain, and analyze upgraded Automation BVT, running tests after each successful build to serve as indicator of builds health. Reduced full regression cycle time from 96 hours to 8 by adding Client use cases and leading QA team to provision new VMs and rebalance script workloads, achieving parallel execution and automating installation of Client fixes. Drove Client advocacy which in turn increased Enterprise License Agreements to $2.6M after reviewing escalated Client complaints, meeting with team leaders to understand key inhibitors, and hosting What if sessions to allow presentations on how to improve execution of use cases. IBM, San Jose, CADevelopment and Quality Assurance Manager, Project ManagerSeptember 2000 June 2012Led teams to develop and test analytics and data management products that incorporated requirements from internal/external Clients, Marketing/Sales Teams, and Partners. Online analytical processing (OLAP) tests, using ETL, were written in Java and Object-Oriented Programming.Internal and External data from multiple sources was collected/sourced, then using ETL, data was processed and loaded into OLAP, followed by generating Crystal reports that were used to drive business decisions.Added Client use cases into Development workloads and Regression Test suites. Coordinated Beta deployment and education for Technical Support, Development, QA, Marketing, and Sales teams. Applied Project Management principles to all releases, using MS Project 2010+. Prepared/Presented Causal Analysis Presentation for General Managers and other Executives, with strategy and plan for quality improvements.CERTIFICATIONSProject Management Professional, PMP: 3695689 (Project Management Institute) Certified ScrumMaster, CSM: 1821211 (Scrum Alliance) Professional Scrum Master I (Scrum.org)Business Strategy, Management Accelerator, Problem-Solving (McKinsey & Company) EDUCATIONGrambling State University, Grambling, LABachelor of Science, Computer ScienceTECHNOLOGIESArtificial Intelligence/AI, IBM Cloud, SaaS, AWS, IBM Db2 (Enterprise, z/OS, Big SQL), ETL, Teradata, Tableau, QRadar, Cloud Pak for Data, Red Hat OpenShift, Linux, RHEL, AIX, Amazon S3, Cloudera Private Cloud, Microsoft (Azure (DevOps), Project (2010-2021), SQL, Suite, Windows), Aha!, Git, GitHub, Jenkins, Atlassian Jira, Confluence, Python, Shell, ServiceNow, FTP/SFTP, Mural, Trello, Kanban, Monday.com, Salesforce, Java, Object-Oriented Programming |
