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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEMotivated individual with skills in personnel management and interpersonal communication and experience in customer service and conflict resolution seeking the role of Customer Service Supervisor with the company. Also I would like to utilize my years of experience as a chef to make dishes, managerial skills in the field of culinary by being trained by other chefs and cooks.PROFESSIONAL PROFILESolution-oriented and versatile professional offering solid business operationsAbility to prioritize and remain focused on the essence of an issueExperienced in problem solving and providing solutionsUnique ability to communicate with people from diverse professionalSkilled at learning new concepts quickly while working well under pressurePROFESSIONAL EXPERIENCEConvergys - H&R Block - Tampa, FL11/2018-02/2020- TempInbound Customer Service Representative/Technical SupportExplain federal and state tax laws to individuals and companies.Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.Answer user inquiries regarding computer software or hardware operation to resolve problemsEnter commands and observe system functioning to verify correct operations and detect errorsInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Streetlinks/Assurant Solutions - Tampa, FL04/2017-05/2018 - TempStatus Processing SpecialistAnswer questions and advise customers regarding loans and transactionsPrepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computersReview customer accounts to determine whether payments are made on time and that other loan terms are being followed.Establish credit limits and grant extensions of credit on overdue accounts.Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.AT&T/Sykes Enterprises - Lakeland, FL01/2014-03/2017 - Full TimeTrusted AdvisorAnswered customers calls to help with billing, technical, upgrade needs, payments, payment arrangements, etc.Validate accounts with correct informationTransfer calls to various department when neededReceive positive feedback from customers via surveys that were tracked by my immediate manager as well as AT&TCustomers rated my service on three different levels: Willingness to recommend, Net Representative Satisfaction, and First call resolutionAssistant Team Lead/Floor SupportAnswered questions from the Trusted advisorsTake the escalations to find a resolution to their issueWalk the Trusted Advisors through the calls to help them with the behaviors that would allow them to get high scored feedback from the customersDocumented coaching showing whether or not the trusted advisor displayed or didnt display the behavior that was neededTeam Lead/Team ManagerManaged 20 trusted advisors by having 1-on-1 session each week to demonstrate what planned behavior will help them get the high scored feedback from the customersDid skill transfers which is having the trusted advisor demonstrate through repetitive practice of the behavior in order to gain understanding and commitment that they would display said behavior on every call going forwardPraised trusted advisors when they displayed said behaviorsDocumented coaching showing whether or not the trusted advisor displayed or didnt display the behavior that was neededCoached on how to drive the customer experience through various behaviorsVerizon Communications/One Touch Direct - Tampa, FL02/2013-10/2013 - Full TimeTelephone Sales RepresentativeAnswered calls from customers who had questions about their billsSecure accounts with correct informationMarketed the benefits of upgrading to a higher bundle to save moneyMarketed any additional services that customers didnt have to value to current servicesSet up installation dates and timesTransfer calls to different departmentsConnect irate customer to supervisorsEDUCATIONJune 2012George S. Middleton Senior High SchoolTampa, FLStudied Culinary Arts 2010-2012North Technical Trade SchoolSt. Louis, MO |
