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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , UNITED STATESPHONE NUMBER AVAILABLEPROFILEExperienced and effective professional bringing forth valuable industry experience with a passion for training, growth and company development. Results-oriented with a proven track record of improving overall operations within a company or department. Adapt in analytical thinking, strategic planning, leadership, and the management of staff and procedures.EMPLOYMENT HISTORYOperations Manager Driver Trainer at Amazon Logistics, Chicago, IL / Austin, TexasOctober 2021 PresentDeveloped and implemented performance standards and procedural changes to drive productivity and quality.Collaborated with various internal and external partners to fulfill any training gaps and/or requests made by the company.Create and update training documentation and videos for external training used by service technicians and engineers for our customers.Created training schedules for driver trainers to conduct training at a 1 to 8 training ratio to improve quality training by 40%.Maintain driver training compliance by 95% overall through company training software (KNET) knowledge base system.Updated new training materials/visual aids, documentations and videos on various safety measures to ensure driver compliance.Partner with leadership to coordinate, facilitate, and measure training related activities for delivery associates with a proven ability to develop strong partnerships.Implement new training strategies to improve driver retention by 50%.Subject matter expert for delivery associates, trainers and delivery service partners.Ensure all federal, state and local laws and requirements are being followed.Create new training initiatives that support company overall goals.Implement new training requirements that lowered driver accidents by at least 20%Dean of Students/ Student Advocate at Board of Education, ChicagoOctober 2013 October 2021Maintained extremely well-organized records and handled all HR matters with confidentiality and the application of company standards.Assists in the development, implementation, and evaluation of intervention programs that address the needs of at-risk students.Supervises students on campus before and after school; monitors students during lunch, recess, passing periods, and other activities; instructs students in appropriate behavior; disciplines students in accordance with established guidelines.Develops and administers disciplinary procedures in accordance with district policies and state laws; receives referrals and confers with students, parents, teachers, community agencies, and law enforcement; responds to and resolves parent, student, and staff concerns and complaints; serves on discipline or expulsion panels as assigned.Monitors and organizes attendance functions; prepares letters, calls parents, and attends meetings as needed, regarding absent or tardy students; provides leadership for attendance improvement efforts.Re-enters students upon completion of out-of-school suspensions, facilitate student/teacher reentry meetings, and provide peer mediation and restorative practices to resolve student conflicts.Assists teachers in maintaining written records of students behavior and accompanies students and teachers on class field trips.Reviews school records and identifies, visits, and counsels at-risk young adults and school-aged parents who have dropped out of school, for the purpose of encouraging their return to school.Resource Operations Manager at Youth Guidance, ChicagoSeptember 2008 October 2013Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel.Scheduled appointments and meetings, ensuring the smooth flow of daily operations.Developed and implemented processes and procedures to streamline office operations.Coordinated and oversaw the daily operations of the department, including staffing and resource allocations.Develop high quality programs that support the schools community school mission, which includes soliciting high quality programs, partnerships, and staff to implement program plans.Negotiate agreements and compensation with clients that saved departmental costs by 45%.Develop key community relationships within the school district to ensure sustainability of the programs by $10,000 each year.Created budget templates that help grossed program overall value by $25,000.Oversee tuition collection for various after school programs and parent programs.EDUCATIONAssociates, City Colleges of Chicago- Olive Harvey, ChicagoAugust 2012 July 2014High School, John Marshall Metro High School, ChicagoSeptember 1988 June 1992REFERENCESReferences available upon request |
