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Authorized to work in the US for any employerSummaryP&L Management Staffing & Development -Customer ServiceStatistical Analysis Inventory Planning & Control -Data entryFinancial Management Supervising Management Teams -Customer satisfactionSeasoned management professional, expert in steering innovative strategies that serve to generate revenues, build dynamic teams, and deliver 'red carpet' customer service to an increasingly demanding public. "Leading from the front" management style has been the catalyst for restoring morale, resurrecting damaged client relationships, and instituting the type of transparent communication channels that build and sustain trust. Cited throughout career as a creative problem-solver, and calculated risk-taker; a change agent skilled in exposing inefficiencies, producing solutions, and shaping the future of business. Growth-focused, and inspired by the power of teams to deliver results.Work experienceCraftsmanAce Handyman Services - Greenville, SCApril 2021 to PresentExperienced in;Ceramic tile - Laminate flooring - Commercial flooringPlumbing - Electrical - RoofingCarpentry - Landscaping - Pressure washingAsphalt resurfacing - Sheet rock repair - PaintingSelf Employed ContractorE.T. ServicesApril 2009 to March 2022Experienced in all phases renovation to include;Flooring (ceramic, LVT/LVP, Laminate, Epoxies)PlumbingElectricalPaintingCarpentryPressure washingAccount ExecutiveXMC Inc - Memphis, TN2008 to 2009Responsible for products and services to established customers and developing new prospects. Maintained sustainable records of sales achievements/quotas and gross profit projections. Position required knowledge of organization's range of products and services as well as organization's philosophy and policies. Position required successful completion of formal specialized training for sales of Xerox products and the technical aspects of goods/services. Volunteered for task of developing and maintaining relationships with support personnel. Consistently among top three in gross profit contributions amongst peers.Market ManagerBest Buy - Memphis, TN1999 to 2007Attained profit, gained financial results, operational planning, payroll and employee performance in multiple units representing over $200 million in annual revenue. Responsible for assembling solid management teams capable of accommodating rapid change. Identified new methods for reducing operating costs while increasing customer service by more than 200 basis points. Effectively increased the effectiveness and professionalism in each position and store. Conducted interviews and identified causes for termination in an effort to minimize turnover and reduce training costs. Successful in fiscal responsibility and profit/ loss management. Trained and supervised performance of up to 25 and over 600 hourly teammates.EducationAssociates Degree in Business Management and Mid ManagementSTATE TECHNICAL INSTITUE - Memphis, TNSkillsPricingCarpentryPOSConstructionSales ManagementForecastingBudgetingStatistical AnalysisProject ManagementInventory managementBasic mathHuman ResourcesResearchBudgetingStrategic PlanningEnglishRemodelingSalesforceFinancial Report WritingFinancial AnalysisCarpentryCommunication skillsOperations managementInterviewingPower toolsOperations ManagementRoofingOracleWoodworkingFinancial managementProgram DevelopmentCustomer serviceProduct DevelopmentBusiness AnalysisSupervising experienceProgram managementPaintingBusiness developmentSalesHuman resourcesP&L ManagementManagementFinancial ManagementNegotiationProfit & LossFinancial analysisHandymanBrandingProcess ImprovementOutside salesTechnical salesMilitary ExperienceProfit & lossBusiness DevelopmentSupply ChainForecastingPayrollMicrosoft OfficeProgram ManagementConflict management |