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Candidate's Name  25 BRACKENWOOD COURT, GREENSBORO. NC 27407PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYTelecommunications Project Coordinator with considerable experience maintaining telecommunications networks and implementing IP based technologies. Displaying versatility while completing telecommunication installations and meeting timelines and scope objectives for clients. Committed to staying current on industry standards to better achieve project goals.PROFESSIONAL SKILLSSurvey, plan and manage medium to large installations / Major  Minor MACsWorking knowledge of WAN and LAN network technologiesDesign and implementation of voice and data infrastructure (CAT 5E / CAT 6)Prior supervisor / management experience of (5) or more staff membersMaster Certification of Project Management / George Washington UniversityUse of Microsoft Word, Excel and Power PointExcellent customer relations skills  GMA Circle of Excellence AwardWork well as an individual or as part of a teamEXPERIENCE2008  Windstream Communications  Project Coordinator / Team LeadProvide subject matter expert support for a team of 10 project coordinators as needed. Perform backup duties and responsibilities for Project Coordinator manager during absence. First level of support for customer facing escalation and communications.Project manages the implementation of multi-location circuit-based customer orders. Manage multiple active customer projects simultaneously.Serve as the single point of contact to the customer throughout the project and as a liaison between the internal WINDSTREAM groups, customer and vendors during the implementation of customer project orders.Responsible for the development, planning and management of all aspects of the project implementation in a timely and smooth process. This includes but is not limited to the following: identification and understanding of the project scope, customer expectations, constraints and requirements; creation and communication of a realistic project plan; management and execution of the project plan tasks and timelines; identification of project team members and roles; development and management of project issues log; completion of assigned tasks within the schedule and budget guidelines.Create customer project order tracking workbook and provide timely status updates to all involved in the project, including the customer, vendor and WINDSTREAMS team members.Escalate as needed to ensure project orders are moving according to project schedule.Maintain and distribute project documentation including project plans, project schedule, project team member contact information and responsibilities, meeting agendas, meeting minutes, action items, key action log, project status and update reports.Identify, document, mitigate and track project risks and issues that may impact meeting the project goals. Escalate as needed when issues cannot be resolved at the business unit level.Lead cross-functional meetings and work with project team members to identify and resolve project gaps or issues.Conduct post project reviews to identify areas of improvement.2007-2008 Lexcom CommunicationsInstall/Repair Technician  Maintenance and Service Orders for both business and residential customers throughout Davidson County. Installation and maintenance of specialty circuits such T-1, 56k, DSL and ATM circuits.2003-2007 Piedmont Communications Solutions, Inc.Install/Service Specialist  Design new installations / MAC orders, service on various Key Systems. (NEC, Executone, Vodavi) Design and install network cable infrastructure. (CAT5, 5E and CAT 6) Perform in-house repairs on both analog and digital devices. Troubleshoot complex issues involving T-1s and Frame relay circuits. Perform site surveys and quotations for at large bid jobs.2002-2003 K H Smith CommunicationsOn-site MAC Technician for BB&T Operations Centers  Perform minor and major Moves-Adds-Changes for Operations Centers in Winston-Salem, Greensboro and High Point. Maintain customer MAC logs for billing and historical reporting. Order and track equipment using FedEx and UPS software. Perform weekly backups and preventive maintenance checkpoints on all Siemens switches.1998-2002 Siemens Business Communications, Inc.Project Manager  Cradle-to-grave responsibility of all installs in Mid-Atlantic Region. Accompany Sales Reps. to initial customer sales presentations. Assign CSRs, technicians and system designers required for specific applications. Order and maintain logistics records. Coordinate vendors and subcontractors as needed for each project. Maintain and provide revenue profit/loss records. Design and complete all Quality Assurance documents for ISO certification.*Master Certificate of Project Management  George Washington University***References available upon request***